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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 946 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the overall performance, condition, and ease of use of the Pre-Owned Excellent iPhone SE (2020) 64GB (Unlocked). Many customers also find the price point reasonable and are satisfied with the camera quality and size of the phone. However, some customers have expressed concerns regarding the battery life and processor speed.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 946 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Below poor quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PLEASE save yourself the hassle of purchasing this phone. It is used not refurbished. I’ve had this phone for a week and the battery life is absolutely atrocious and is more of a hassle then it’s worth. I’m totally disappointed and should have sprung for a new phone. If you’re looking do yourself a favor and look somewhere else.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not cool to sell refurbished phone w/ bad battery!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is busier than my original 2016SE but feels good in the hand and is easier to read. BUT very un happy that I was sold a refurbished phone with a degraded battery. Bad business. Battery on my refurbished 2016 is still chugging like a trooper. This 2020 version should have had battery replaced. Barely holds at 77%. It will be going back tomorrow!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Usually fine. Battery health not so much.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typically this is a great device even if it’s from 2020. It’s apple, it’s optimized, it lasts 4-5yrs sometimes more. The issue I had, when I purchased and had to return it, and why it’s only getting one star is because the battery health was at 78% and I kept getting a messages stating the battery needed replacing. Yes. It was used so I understand there could be issues but the battery health thing was a disappointment. I thought used devices from BB were supposed to have at least 85%? I could be mistaken.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied I recommend this phone its great imcluding picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money I paid

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy to know that my mom loves her phone.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery health 78%

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I had known I wouldnt have bought it. I dont expect a new battery but 78% is quite low.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone SE 2nd gen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for every day use and pocket size for small pockets

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Used Phone was not properly cleaned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do like the phone but the first phone I received had to be returned. The volume of incoming calls could not be adjusted as the area on the phone was not cleaned. Phone was replaced and is working well now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and quality no problem whatsoever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd iPhoneSE and here’s hoping I don’t dropkick this one but it’s great :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received good service w great results of making a new phone purchase

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A bit outdated

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only purchased this one for limited uses. But its definitely beginning to show its a bit outdated of a model. But overall for our uses, is ok. But best to spend a little more to get a 11

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Pre-owned battery doesn't hold charge.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone itself (new) is fine, but purchasing pre-owned lead to problems. This device does not hold a charge and it just happened to stop working about 30 days after receiving the device, just outside of the return period. Shady sale, and of course no option to return. Save yourself the money, buy new.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The telephone is good quality and strong phones I recommend people to buy this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean reliable product that was well with the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!! Would purchase refurbished item again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dropped phone and case cracked so thats a bummer but otherwise great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mint

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ......easy to set up with mint....product was clean except for the speaker

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bargain iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price with updated software. And features.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Phone Advertised and Sold as Unlocked. Not True.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sold as an unlocked phone and it was not unlocked. Best Buy directed me to the original cell phone carrier to ask management to unlock the phone and because I was not a customer of that carrier, they would not unlock it. Best Buy management told me to wait 90 days and the phone would be unlocked. I asked the manager at Best Buy why did they advertise and sell the phone as unlocked. He had no answer.

    No, I would not recommend this to a friend
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