Customer Ratings & Reviews

I have enjoyed my computer, but it is taking me a while to learn to use

Slow, freezes, pretty much won’t work at all at this point and I’ve only had it for a week.. as the new iPhones come out the older ones can’t support the items when you transfer back.

This bad this is very very bad Stephen a smitvh lol

Purchased this for my 12 yr old birthday and we’re very pleased with our purchase. It does state pre owned however, the phone is in immaculate condition and legit looks brand spanking new! Thank you Best Buy!

Phone did not work well. Did not hold a charge, charger did not always connect & charge. Can not receive calls at times and calls will drop randomly.

it's good, fast, no cracks or issues of any kind !

Bought an unlocked iPhone (no designated carrier) but was not unlocked. Realized this in early Dec (after return window closed) when trying to set up with Mint Mobile. Spent about 12 hours on the phone with Best Buy and Mint. Best Buy customer service rep in store admitted it was a mistake for it to be posted online and not my fault. I was able to receive full return amount on a Best Buy gift card to use at a later date. Went to the iPhone same day and bought a truly unlocked phone. Takeaway: when you purchase an "unlocked" phone, make sure it is truly unlocked ASAP as they only give you a very short time to return if issues.

This phone is really nice. I thought it wouldn’t be as good as it is, but it still compares to my 13 pro. The camera is really nice. It’s got a really good camera quality. The phone is really really nice.

Very clean product, but the charger was not from aple

The camera doesn´t work properly, it has a vibration that does not focus well

liked apple so far but it was stolen from me when i

Beware do not buy refurbished from best buy they sell u faulty electronics that don't work properly I bought a iphone SE 2 ND generation and the battery is not working nor charging properly took it to apple just to tell me that the battery is good but the iphone is defective but best buy won't take it back so beware

Refurbished so did not work as good. They returned it no problem. You get what you pay for.

The lady at the front desk sold me a refurbished phone without telling me until after I paid for it. My son’s phone doesn’t even work, they told me I had to have the receipt after I gave it to my son on Christmas and put services on it, it glitched so bad. It’s just sitting on my dresser

Camera didn’t work. Battery was bad. Salesclerk at Apple said phone didn’t seem refurbished AT ALL! Said I should get my money back. ZERO stars.

One speaker doesn’t work, and the screen is kinda scratched, but for $200 you can’t complain

It gets warm too fast, which is not a good sign!!!

Not the newest but was a good buy as a gift for first phone

I noticed there’s a glitch when I’m scrolling on Instagram

Phone had 80 percent battery life. Best buy used and open box products are mostly a scam. They hardly have good deals and total membership is mostly useless.