Customer Ratings & Reviews

phone says it has 100% battery, however, it only lasts 3 hours on 100% charge. Gets so hot if used more than 5 minutes I can't even handle it. Phone is junk

horrible quality, horrible price, stuck with this trash now. battery life 75%, touch randomly stops working at corners

Unfortunately, the SE was too small, so we returned to exchange the phone. Best Buy was hassle-free and exchanged the phone for a new version.

Shipping was horrible, this item was a gift to my mother in law and was late

I would recommend only if cost savings is essential.

Home button worked sporadically. Returned item to store

Stopped working in 2 months, came in a bought a new phone. Its my fault, save some money BUY NEW!

Do not buy preowned, not protected with your membership in Total Tech. I am a Total Tech member and have so far been really happy with the program. I have purchased many items within the past year (TV, microwave, Legos, Apple Watch). Some of these were even open box, which is awesome because the protection applies to open box. However, this phone only lasted 2 months and is not protected by my membership which was not totally clear when the purchase was made.

The sound when at max was just barely able to be heard in a quiet setting & not acceptable. When I took it to the store to return it & told the customer service clerk why I was returning it (it was defective) she still said she had to charge me the $45 return fee. She made no attempt to verify my claim. WILL NEVER ORDER ANOTHER CELL PHONE FROM BEST BUY!

This phone did not work . Every time a turn it on the numbers got soooo big and the phone could not turn off . it was a disaster

Excellent phone. For the price and quality for a refurb I am happy and impressed.

Obviously it was a preowned/refurb so it is what it is. But definitely has its issues. Was passed its return date before they were noticable. Def don’t recommend buying on unless new.

Good success - I can't tell any difference in this one or a new one.

Now dead does not work. I hardly used this phone and regret getting it

I bought it to my daughter on Christmas. She likes it very much.

Does the job if you’re looking for basic functions. Does not multitask well.

Great phone, working very good , i love it , thanks best buy

The phone arrived earlier and in perfect condition. Like new

The battery on the phone dies really quickly plus the screen has some hidding scratches

This js a great product i would recomend it to people