Customer Ratings & Reviews

Good soigeaoihgoehjfosifjvkidsjgorwijvpsjgroienjgpeidjnmfpgioj

The battery only had 72% left, and I also had to pay another $70 to get a new battery from the Apple store. When I purchased the phone Best Buy in Deston told me it was refurbished but like new. The battery could never charge to 100% so not the best experience.

This bad this is very very bad Stephen a smitvh lol

Purchased this for my 12 yr old birthday and we’re very pleased with our purchase. It does state pre owned however, the phone is in immaculate condition and legit looks brand spanking new! Thank you Best Buy!

Bought an unlocked iPhone (no designated carrier) but was not unlocked. Realized this in early Dec (after return window closed) when trying to set up with Mint Mobile. Spent about 12 hours on the phone with Best Buy and Mint. Best Buy customer service rep in store admitted it was a mistake for it to be posted online and not my fault. I was able to receive full return amount on a Best Buy gift card to use at a later date. Went to the iPhone same day and bought a truly unlocked phone. Takeaway: when you purchase an "unlocked" phone, make sure it is truly unlocked ASAP as they only give you a very short time to return if issues.

Product had lcd damage. No button damage. A bit slow but as expected

it's good, fast, no cracks or issues of any kind !

Very clean product, but the charger was not from aple

This phone is really nice. I thought it wouldn’t be as good as it is, but it still compares to my 13 pro. The camera is really nice. It’s got a really good camera quality. The phone is really really nice.

I have mixed feelings sharing my review on the product and purchase process. In the first place, I found it ridiculous that to check out a pre-owned product, one needs to buy it first to even view the aesthetics. The biggest drawback is the unavailability of option to add protection on the device.

Sold as an unlocked phone and it was not unlocked. Best Buy directed me to the original cell phone carrier to ask management to unlock the phone and because I was not a customer of that carrier, they would not unlock it. Best Buy management told me to wait 90 days and the phone would be unlocked. I asked the manager at Best Buy why did they advertise and sell the phone as unlocked. He had no answer.

liked apple so far but it was stolen from me when i

This refurbished phone was not in "good" condition, battery barely holds a charge, has difficulty connecting to service and is not returnable. The worst refurbished phone I've purchased, use another provider

Then lady was sweet I just feel like I paid to much for the phone it’s glitches and the screen moves slow

I have enjoyed my computer, but it is taking me a while to learn to use

Beware do not buy refurbished from best buy they sell u faulty electronics that don't work properly I bought a iphone SE 2 ND generation and the battery is not working nor charging properly took it to apple just to tell me that the battery is good but the iphone is defective but best buy won't take it back so beware

Refurbished so did not work as good. They returned it no problem. You get what you pay for.

Slow, freezes, pretty much won’t work at all at this point and I’ve only had it for a week.. as the new iPhones come out the older ones can’t support the items when you transfer back.

One speaker doesn’t work, and the screen is kinda scratched, but for $200 you can’t complain

Phone did not work well. Did not hold a charge, charger did not always connect & charge. Can not receive calls at times and calls will drop randomly.