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Customer Ratings & Reviews

Your price for this item is $118.99
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The comparable value price is $169.99

Customer reviews

Rating 4.5 out of 5 stars with 2120 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the Smart Keyboard for 12.9-Inch iPad Pro's high-quality keyboard, ease of use, and lightweight design. Many appreciate its convenient size and long battery life, along with the added protection it offers the iPad. However, some customers find the price to be high and have experienced occasional connection issues. A few also noted concerns about the magnet's strength and compatibility with certain iPads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 2,120 reviews
  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Great keyboard

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good keyboard. The drop protection could be a little better but overall great design and love the keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Nicest keyboard available

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried a number of keyboards and this was by fair the most solid and smoothest feeling keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great keyboard

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a strong magnet that holds the keyboard to the iPad. Very responsive, neat feel, looks good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim and functional design I love. It works perfectly for my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Super nice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keyboard is amazing. Love the way it types and easy to attach

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Keyboard

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is fantastic!! I use this constantly. Works wonderful

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality
    Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Do Not Buy This Keyboard for 2018 iPad Pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this keyboard shortly before boarding an international flight — only to discover that it’s not compatible with the 2018 iPad Pro. (Now, I’m across the pond and can’t exchange it.) This keyboard is designed for the earlier model (2nd generation, I think) iPad Pro. Connections are different, and the keyboard doesn’t fit the 2018. It’s a GREAT keyboard — sad that it doesn’t work with my new iPad. Better descriptive product information would have avoided my lost money.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good everyday use however it comes with issues.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good around keyboard. It does come with a learning curve trying to get it in the right position when going to stand mode but it becomes straightforward once you get the hang of it. The only issue I have and (it's the biggest one) is that I brought this keyboard Winter of 2015 and it worked well for about 1 year. Afterwards, I started to get an error message "This accessory is not supported by this device" and the keyboard stopped connecting to the ipad. Turns out there were a large number of issues reported on this problem and you can find out more info at the below links: Important note!!: Be sure to write down the serial number on the back of the keyboard. Apple will need the S/N to send the replacement if you qualify for one. Links: Apple Forums: https://discussions.apple.com/thread/7678022?start=75&tstart=0 CNET: https://www.cnet.com/news/apple-smart-keyboard-warranty-repair-extension/ Overall 2 Stars based on the ease of use and customer care support.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    For the Price, I Expected More

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Pencil accessory but there is nowhere to put it on this cover. It is only a cover NOT a case -- the edges of the iPad are fully exposed to drops. Very disappointed Apple, I expected more for the price.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality product that lives up to expectations!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim keyboard protector which was great, but a week after the purchase, keys began to not work. I would have purchased another in return, but the inability to add protection deterred me in doing so. $170 is a lot to spend on an electronic accessory and not have any type of protection plan. Thank goodness this happened within the 14 day window Best Buy offers.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent, missing key features

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What makes this iPad keyboard cover great is how firm it snaps to the iPad Pro. Why does it not get a better star rating? No place for the pen. This case felt like something designed as an after thought. It's the same as all the others and that's the problem.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love this product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product quality and excellent price range for the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing keyboard.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing keyboard that brings a new meaning to simplicity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Returned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great at first, but froze up after about a month. I chose to not have a keyboard.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I wanted was a keyboard/case combo to protect my thousand dollar investment and what I got was a thin keyboard that couldn't protect itself. To be fair, it doesn't have to be charged separately, you don't have to 'pair' it and you don't have to worry about crumbs, spills, dust or pet hair getting in the keys. BUT...it is very awkward to fold/unfold the keyboard; it sits at an angle that only works if you are sitting at a desk typing, you have to prop it up if you are kicked back and want to surf the 'net, play a game or watch a movie or show; there are no instructions for the Control, Option, Command keys though I did fine via an Internet search that there are shortcuts via the Command key within certain apps...which doesn't help when all I want to do is quickly stop playback or mute with a touch of a single button. So I will be taking back my $170.00 Apple "Smart" Keyboard and getting the Logitech Keyboard/Case combo that is on sale for $125.00 and has real shortcut keys.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    This keyboard case is amazing.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm satisfied with this keyboard case it amazes me how it can work when just magnetically connected.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It works just fine, but awkward.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fine I guess but awkward compared to my mac book to carry open or use on the couch. I can't rest my wrists with out it moving the cursor. It and the iPad are too big together or something. I wish I'd known that it was so awkward I'd waited for the 9.3 iPad Pro and smart case.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the 12.9" pro for the larger screen and expected a great keyboard from Apple. Well they get an "F" on this one . The ipad wont even connect to the very weak flip flop connector. The ipad keeps falling off the keyboard. The folding over of the flap to stand up the ipad is just a very poor design. I tried the 11" keyboard and it was great with the smaller ipad. However Apple layed a rotten egg with the larger keyboard. Go back to the drawing board on this one.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too much

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok product. Although a bit klunky. A bit pricey overall wouldn’t get again

    No, I would not recommend this to a friend