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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1095 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are impressed with the protection, peace of mind, and replacement services offered by AppleCare+. They appreciate the warranty, sound quality, and insurance coverage. However, some customers have concerns about coverage for lost or stolen AirPods, and a few find the price to be a bit high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,095 reviews
  • Rated 5 out of 5 stars

    yay

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better safe than sorry but I never had to use this headphones are great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPod

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear and sound is on point. I love it .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Apple Care

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never purchase anything without apple care. Love the service, straight and to the point and affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommendation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying insurance for any product is very good, since in case it stops working due to internal problems, Applecare can help you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is worth it even though I got it free with the purchase of my AirPods.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gotta Have It!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would always suggest purchasing AppleCare for any/all new apple products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPod

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great! My son likes them a lot and uses them daily!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got me 2 pairs because there’s low existence in other stores. Love them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great apple care

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive always used the apple care for all mu apple products… very very necessary to have it since it covers every damage to the product..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so cool! This is so cool This is so cool! This is so cool This is so cool! This is so cool This is so cool! This is so cool

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Carolinag

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So convenient because for any accident on your EarPods is covering

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product and worth of the price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product and worth of the price And service is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone if only i knew before now they were so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coverage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase due to last AirPods my warranty expired right after the 2 year and I lost one so I highly recommend the coverage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple care

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple care plans are the best for any apple product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always smart to add this with your Apple purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Misleading sales practices

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy needs to train their staff better when offering Apple care at the register. First off I NEVER PURCHASE EXTENDED COVERAGE / WARRANTIES for reasons like this. I was recommended and told Apple care cost 29.00 dollars for my new AirPods, and if it’s lost, stolen or damaged you get a free replacement. NOT TRUE! Months after purchase I damaged one of my AirPods and called the online customer service, and verified all my information relating to my coverage. I told them that one of my AirPods was damaged and they said we’ll take it to the store and they will give you a replacement. I’ve already verified your coverage so all you need to do is go to a store, make a claim, and you’ll get a new set. I go to the store and talk with a representative with the geek squad, they verify my coverage, take my damaged AirPod and walk off to the back for a while. They come back out and tell me that they have to send off my case and AirPods to Apple to have the one bad AirPod replaced, and it will be gone a few weeks, And I have to pay another 29.00 for a deductible. My issue is Apple care is being sold in the store, and the staff selling it, is giving misleading information. Best Buy don’t just exchange the specified item, they send it off to Apple for repair or replacement, and you have to pay a deductible. Its not just buy this coverage and will exchange out with a new one if you ever need to use your coverage. Just buy all Apple products straight through Apple. The middleman isn’t giving all the facts upfront.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    I’m glad I had Apple care

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product had hard time connecting to the case but with the Apple care I didn’t have to pay to get them replaced

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    perdeito

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfeito, o produto é original, a compra foi rapida e a entrega tbm!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Applecare

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I really love the apple care. I glad i purchased it

    I would recommend this to a friend