Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1032 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are impressed with the protection, peace of mind, and replacement services offered by AppleCare+. They appreciate the warranty, sound quality, and insurance coverage. However, some customers have concerns about coverage for lost or stolen AirPods, and a few find the price to be a bit high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,032 reviews
  • Rated 1 out of 5 stars

    Bad customer service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They should provide stolen or lost insurance too. Terrible customer service when I told them my item was stolen a few days after purchase and now I’m stuck with a balance and pay for someone’s else item.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Air pods

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound goes in and out. Only 1 year old and should last longer

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Care

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple always stands by there products. My daughter hasn’t opened the item yet. I know that Apple will take care of the problem with if something happens.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it's kind of a waste of product so many other perks could have been offered

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sound quality

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had some difficulty with the sound quality of the AirPods Pro.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    They wont cover a steppen on one and a lost one

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They wont cover from what imm told if you loose one and if the other was damaged ny a dog bite or someone steppinging on one. Am iresponsible to buy entire thing again or do they give a discount? Can anyone advise what apple care is actialky goid for?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ferny

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't have a chance to use, I hope that when I need it, it works well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Warranty

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t cover lost or stolen items. Not much use now.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    apple care

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money. Doesn’t cover anything, is a hassle and they try everything to get out of f covering product

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hassle

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used, tried canceling which was a complete hassle

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    This is why you should get AirPods

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think AirPods provide a truly wireless listening experience. They connect seamlessly to your compatible Apple devices via Bluetooth, eliminating the need for cables

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Apple ear phones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying them. I would recommend them to friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love AirPods.. they are so easy to connect to any phone and computer I would really recommend this apple product

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Apple care

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent had to use so dont know. Came with airpods purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far my best ipad accessory. Works well, have never had an issue, love the backlight options!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a happy review. Right ear bud lost!!!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman’s told me covered loss. I lost right ear bud. Contacted Apple care + and loss is not covered. Darn thing fell out while riding bike and of course could not find it in the terrain!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Free with purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great free item with purchase this came free with the air pods I purchased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply awesome

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What is there to say? Apple products are simply readable and beautiful.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not advised that it doesn’t cover loss only damage and to get a replacement have to basically pay almost full price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of Money

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty on apple products from bestbuy is a waste of money. They make you use the manufacturer warranty. Before I purchased I asked how it worked and the cashier made it seem so easy. When I needed to use it they could not find my warranty so I could not replace my airpods that stopped working.

    No, I would not recommend this to a friend