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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1032 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are impressed with the protection, peace of mind, and replacement services offered by AppleCare+. They appreciate the warranty, sound quality, and insurance coverage. However, some customers have concerns about coverage for lost or stolen AirPods, and a few find the price to be a bit high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,032 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product very satisfied will likely pass along ans recommend

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Marginally worth while

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the unreliability of some Apple product it is important to cover your bases just in case. It is to bad that this will not cover them falling out of your ears.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn't bother getting it unless something techni

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're going to give a warranty for something like this give a warranty for the things that actually happen to them example : one usually gets lost or the charger just stops charging them unfortunately neither one of those are covered under this warranty

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Shop Best Buy Always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. Great Service. Great Geek Squad Coverage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great apple service plan to have for my device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase for my granddaughter she loves music

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get Apple Care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get the extra care, it will comes in handy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Apple care and it is a huge disappointment one ear pod has gone bad and I took them to store they sent to Apple they said 5 days it’s been a month very disappointing NO UPDATES AVAILABLE is even worse nobody can find the THEY SHOULD REPLACE

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods 3rd Gen

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the worst of the entire line of any product I have ever purchased from apple The first set of 3rd gen had a mfr defect where the left airpod wouldn’t even fit in anyone’s war then upon exchange both AirPods fit both ears But not not very comfortable nor very secure in my opinion….AirPods Pro and AirPods 1st &2nd gen are far superior than this lame duck product apple created….I compare them to AirPods Pro without the tips on the end…that’s how bad they are

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple Care + is a horrible option

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Y’all failed to mention that Apple Care+ does not provide lost and stolen coverage , but there is an Apple Care + option that does. So not only am I’m out of my AirPods I’m out of $130. Thank you for disappointing me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Lawd help

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to send it off to fix? They stopped working after 6 months and they wouldn’t let me just swap it out!! That sucked

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Should've free

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hmmm pay 20 bucks i guess to get this , should've come with airpods thou but yeah it is what it is.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Protection plan for AirPods? Stop being so scared?

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never get this. Insurance should be based on a minimum value and so it wont make much sense to put so much safety on something of not great value

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple care + not worth it!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told that it covered if my sons ipods were lost or stolen that it was covered by apple care + but it is not & now I'm out the money I paid for the ipods as well as the warranty! As a single Mom, this hurts.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Insurance

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used so not sure if I could leave a good or bed review.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hopeful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im sure if i need it it will be fine. Hopefully wint need it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    ting

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its okay ting i used the ting but had to pay for the ting

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Apple care

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the store they told me that the care was just in case an accident happened and when I called the lady about my airpods she said that it wasn’t for accidents so I paid just for nothing.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It’s there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it, so I don’t really have much to say in it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Jada Caldwell

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you loose an AirPod you can’t get an AirPod with the protection plan. It kind of defeats the purpose of getting the Apple care.

    No, I would not recommend this to a friend