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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1032 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are impressed with the protection, peace of mind, and replacement services offered by AppleCare+. They appreciate the warranty, sound quality, and insurance coverage. However, some customers have concerns about coverage for lost or stolen AirPods, and a few find the price to be a bit high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,032 reviews
  • Rated 1 out of 5 stars

    Apple care for what ?

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty is bad having to send them off to get approved if covered 1 AirPod is still 30 dollars if not covered it’s 80 . At that point might as well get a new set

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    waste of time

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    garbage. total scam. does not cover loss or theft and costs one third of the price of the actual air pods.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor poor poor!!!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple care is useless, they don’t help with anything. They want you to pay for everything so what’s the point of having it??

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Expressly made yoo difficult to get support.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never provided the instructions how to place claims. It's almost non-existent to find the right place to get support with claims.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    horrible apple care+ experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don't purchase from best buy - absolutely horrible experience

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ear buds

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t get to use this warranty, it didn’t cover the case only the ear buds

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Protection plan

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope I don't have to use the protection plan. Only because it appears good customer service has become a long process.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Airpods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t have them long and the sound was terrible waste of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not waste money on this

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good depending on locations for the use of the repair center

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    bad service and barely works

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got redirected 8 times and had to pay out of pocket and lost my AppleCare after

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad, don’t buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money, horrible service! Who does have time to wait around

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Really bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you lose the AirPods they don’t cover you anything!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t put AppleCare

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It turns out I don’t get a lower price for my headphones even with AppleCare

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can’t access my care plan

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased but can’t access it. Don’t buy this from Best Buy. Buy direct from Apple

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Free gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free who doesn’t like free gifts appreciate this very much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All my electronics are apple

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never disappoints Apple quality is number one. Over all

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Peace of mind

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare for AirPods is a must-have for peace of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple care

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super convenient for someone who damages their AirPods and seems to go out in a year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best airpods

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personalized Spatial Audio with dynamic head tracking places sounds all around you to create a three-dimensional listening experience for music, TV shows, movies, and more — immersing you in sounds from every direction so it feels like you're in your very own concert hall or theater. I highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality as expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality sound. Barely notice the AirPods when in your ear.

    I would recommend this to a friend