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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 3525 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers highly value the protection, peace of mind, warranty, and insurance that AppleCare+ provides. They appreciate the affordable price, easy-to-use nature, reliability, and sound quality of the product. However, a few customers have concerns about battery life, fit, and size of the AirPods.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 3,525 reviews
  • Rated 1 out of 5 stars

    Damage goods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will honor 2 years of apple care. Have to pay 69.00$ To replace right damage ear AirPod.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Listening problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have problems with my hearing aids, they don't sound good.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind, Replacement

    Rated 5 out of 5 stars

    $29 Plan for Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my Apple AirPod Pro headphones. While I have not had to use it, I felt more comfortable having this, since the headphones are so small and will likely be used regularly. As you know, replacing Apple products is not cheap, so I am sure this will be a great purchase if I ever need it. If not, it's $29.00 for piece of mind and is worth it to me.

    I would recommend this to a friend
  • Pros mentioned:
    Insurance, Peace of mind, Protection

    Rated 4 out of 5 stars

    Piece of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used this but better to be safe then sorry!!

    I would recommend this to a friend
  • Pros mentioned:
    Insurance, Replacement

    Rated 5 out of 5 stars

    Apple care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best option to buy for total coverage and ease of replacement or service. I never get any other insurance when I buy an apple product

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Great Value for Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my AirPods Pro for $199, and AppleCare for $29. And over 2 years, I’ll get 4 repairs (damaged, battery, water damage) for a an additional service fee of $29 each repair. Basically, I’m paying 1/4 of the cost of a new pair of AirPods if I drop mine in the water, or the battery acts up, or other damage. And then it drops to 1/7 the cost for the next 3 fixes. Pretty good for peace of mind if you’re active and are worried about breaking them.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind, Warranty

    Rated 5 out of 5 stars

    DONT BE CHEAP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're buying any apple headphones you must buy this as well. It is a peace of mind. I had a pair of Airpods go bad after the regular warranty came due and Apple replaced them no questions asked. I feel like they should charge more thats how good this service is.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind, Protection

    Rated 5 out of 5 stars

    Go Ahead…get the peace of mind!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To me, this has always been a no brainer!! Get it! If you are paying good money for a good product, why would you not want this protection? Others may see this different from me. I do not like to take chances, so I feel secure putting a little more money in to protect my products…because I do NOT want to have to purchase the product again or pay the price (without the protection) to fix it!!

    I would recommend this to a friend
  • Pros mentioned:
    Replacement, Warranty

    Rated 5 out of 5 stars

    Apple care is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve repurchased this apple care+ because my boyfriend had it for his airpod pros and when his noise cancellation started to go out they completely replaced the AirPods. That makes me feel good about purchasing apple products because if there is something that happens with the product they will work with you to get it solved and to me the extra money is worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Replacement

    Rated 5 out of 5 stars

    Glad I got AppleCare

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Protection, For the most part, I never buy apple care, but this time I glad I did. After owning my Ipad pro for a year and seven months my grandkid accidentally steps on it bent it slightly which caused it to start acting up. Took it in and within Week it was replaced. Best investment ever bought.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Replacement

    Rated 5 out of 5 stars

    APPLE CARE & THROW YOUR CARES AWAY & NOT YOU HEADP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    APPLE CARE IF YOU WANT TO PROTECT YOUR INVESTMENT THAT JUST HAPPENS TO FALL ON THE FLOOR ONCE AND A WHILE. I WAS RIDING MY BIKE WHEN MY HELMET KNOCKED MY SET OUT OF MY EAR...THE CAR BEHIND ME RAN OVER MY HEAD SET AND APPLE COVERED ME!! SENT ME A NEW REPLACEMENT RIGHT AWAY.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing much to comment on other than the fact that Apple's customer service is nice and polite. I like having that feeling of security in case my dog chews on it or I drop it in water. It's pretty cheap and even though the chances of something happening are low, I think it's worth the purchase. Personal opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Insurance, Warranty

    Rated 5 out of 5 stars

    A must have for apple products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for all apple products. Better to be with it than without it. The best warranty so far for apple products. Extends your 1 year warranty to 24 months and gives your the ability to have damaged hardware serviced at a reduced cost. Read more on Apple’s website.

    I would recommend this to a friend
  • Pros mentioned:
    Insurance, Warranty

    Rated 5 out of 5 stars

    Warranty for my AirPods Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m glad I purchased warranty with my AirPods my right side AirPod was working fine and quit working on me but I went to store and they said it was fine needed to be cleaned out from tiny dust particles and works fine and mentioned in case something comes up my warranty will cover it

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Warranty

    Rated 5 out of 5 stars

    Apple Care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot express how important it is to purchase the warranty to protect your product. Best Buy and Apple provide this option to help you when any damages occur to your product. Highly recommend purchasing this to ensure protection in case any accidents occur.

    I would recommend this to a friend
  • Pros mentioned:
    Replacement, Warranty

    Rated 5 out of 5 stars

    Worth purchasing to cover AirPods.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of my AirPods stopped connecting to my cellphone. I called in and was offered the opportunity to keep my warranty in place by buying another earbud. I declined and they sent me a new airpod using my warranty. Worth it in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Replacement, Warranty

    Rated 4 out of 5 stars

    I love apple care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have apple care with a watch I recently purchased as well and I enjoy the ease of support with applecare. They ask what the problem is, will try to fix it first in person and if it can't be fixed, it will be completely replaced with a new one or fixed within the next day or two. Always buy warranty for expensive things because you never know what will happen, even if you're the most careful person out there.

    I would recommend this to a friend
  • Pros mentioned:
    Replacement, Warranty

    Rated 5 out of 5 stars

    Apple care is nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best warranty around i always get the warranty i have hundreds of them and if something brake or not working right it is easily replaced, please get the warranty when buying from bestbuy it's worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING Head Phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One word to describe these headphones...WOW! So far, these are the BEST wireless over the ear headphones that I have ever purchased. Even all my friends that has tried them were blown away, & several has even bought them for themselves. Worth every dollar!

    I would recommend this to a friend
  • Pros mentioned:
    Replacement, Warranty

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy that the Apple Care came with the purchase, the item happened to break right before the 2 years were up and we were able to submit them and when they were unable to fix them they were replaced free of charge.

    I would recommend this to a friend
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