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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1279 reviews

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94%
would recommend
to a friend

Customers are saying

Customers highly value the protection, insurance, and peace of mind that AppleCare+ offers for their expensive iPhones. The monthly payment option is seen as a positive aspect, making it easier to manage the cost. However, some customers find it expensive, and there have been concerns about the fragility of the phones despite having AppleCare+. Additionally, there have been a few instances of cracked screens, highlighting the need for careful handling of the devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,279 reviews
  • Rated 3 out of 5 stars

    it is ok extra coverage

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The deductible is it bit high but I guess it's what you get with the price.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Poor service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I call for my phone. It is a long wait and I wish it was more fast.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Priced incorrectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Care is included with purchase of iPhoneX and I was erroneously charged for it. Please refund

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Apple care(s)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have it, never used it, probably should have but didnt.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Caution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed because of the recent investment in my new I-phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Offered with each Apple purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get this offer when purchasing an Apple product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Peace of mind.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use it but good to have if I need it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guest this is a good thing to have. I just not sure I will ever need it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Haven’t use it yet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this yet so don’t know much about it yet

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money just an extra added expense it doesn’t really do anything has too many limitations I’m qualifications with it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Must Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are buying an iPhone, this insurance is less expensive then your carrier’s insurance, with less out of pocket.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Theft Coverage Policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched to Asurion as soon as I could after one of the 3 phones I purchased along with the 3 plans I bought was stolen and Apple and Assurant (note the closeness in names...don't be fooled) siting the find my phone feature was not turned on. It was because we could see it, but Apple said it was not...their word against ours. Then they both blamed each other (Apple and Assurant) for refusing to pay.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Service Coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 3 I-Phones and Apple Care for Theft and Loss. When one of the phones was stolen, Apple Care refused to pay siting the find my phone feature was not turned on...it was but our word against theirs. Then they said Assurant would not pay...the people from Assurant said Apple would not pay...like the elections nothing but a blame game here. BEWARE

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Canceling and would not purchase again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too much of a fan. You have to pay a deductible and Best Buy service is not helpful.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ms

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was costly so I canceled it and never used got to use it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Apple Care Billing issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told the billing info would be updated automatically for a new card and instead the canceled the service.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy through Best Buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only way to change your payment card is over the phone and it takes forever to get done.... it is absolutely ridiculous that I have to sit on the phone and wait for someone to get this done. AWFUL experience, I don't know how Apple allows Best Buy to sell these being that it can be so frustrating for the consumer.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I am new to iPhone, have not yet needed AppleCare+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased AppleCare+ on the recommendation of others as the better option should one need service.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Phone plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this with new phone but didn’t really need it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Classic Apple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as it said it would. I have no complaints on my end.

    No, I would not recommend this to a friend