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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1279 reviews

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94%
would recommend
to a friend

Customers are saying

Customers highly value the protection, insurance, and peace of mind that AppleCare+ offers for their expensive iPhones. The monthly payment option is seen as a positive aspect, making it easier to manage the cost. However, some customers find it expensive, and there have been concerns about the fragility of the phones despite having AppleCare+. Additionally, there have been a few instances of cracked screens, highlighting the need for careful handling of the devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,279 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Get the plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Best Buy’s apple care protection plan. When ever there’s and issue it’s taken care of. Haven’t had to spend anything extra

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Good to have

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple care is the way to go always! It gives you such peace of mind and I’ve never had an issue making a claim

    I would recommend this to a friend
  • Pros mentioned:
    Warranty

    Rated 5 out of 5 stars

    A must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Applecare is a must when you buy any apple product. Reparing apple products are not cheap so this pays for itself when something happens. and it covers everything.

    I would recommend this to a friend
  • Pros mentioned:
    Insurance

    Rated 5 out of 5 stars

    ease of payment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that Best Buy offers the monthly payment plan for phone insurance. Having the coverage is a must and the auto payment is so easy without lapsing coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple insurance is best when your phone breaks. you take it to the Apple Store and they will replace you with your new phone

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super useful, extremely convenient. I haven't had to use it (thankfully), but had peace of mind it was available if need be :)

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Apple care

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for my iPhone XS Max and knowing that my phone was protected if something happened was very comforting

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Apple Care is the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Best Buy for making Apple Care affordable. Would recommend for those that tend to keep up with their phones. Would not recommend for those prone to losing it.

    I would recommend this to a friend
  • Pros mentioned:
    Insurance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare is great insurance program especially if you have kids on your plan. Accidents happen all the time , be prepared

    I would recommend this to a friend
  • Pros mentioned:
    Insurance

    Rated 5 out of 5 stars

    MUST HAVE!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You never know when it comes to insurance and I rather be safe than sorry. I never had to use it but it’s nice knowing if the phone gets damaged I’m covered.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for peace of mind. Apple stands behind their products and have great customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Insurance

    Rated 4 out of 5 stars

    Better safe than sorry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare + is the best value in terms of having insurance in case your new iPhone breaks (e.g. water damage/ screen crack/ etc.). At best buy you can pay for the full price upfront or pay monthly for a little extra (overtime you pay a little more I think like 20%).

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Apple care review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had to use it but I know it was fantastic being able to know that I would be protected!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone is very expensive therefore it needs to be protected and covered in case of an issue or accident with the product

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good plan to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this plan since the phone is for my 15 year old son & with a teenager you never know what can happen to their phone.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Have not used it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and replaced my carrier warranty. I have not had to use it but it was a cheaper product for the same or better service

    I would recommend this to a friend
  • Pros mentioned:
    Insurance

    Rated 5 out of 5 stars

    Offered payment plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typically i do not get insurance, but with besy buy they offfered a payment paan option. That was great for me as my grandson has a history of breaking phones

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 4 out of 5 stars

    Apple care

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been paying for this service for more than a year and never used it but it does give ya some peace of mind ... it’s like a condom I’d rather have it and not need it then need it and not have it

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best purchase!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don’t buy apple care for your products you should. Anything that happens they will take care of your item. Must buy!

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Fantastic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality service and it protects the investment of a phone very well. This is a must have with every phone purchase for the simple peace of mind.

    I would recommend this to a friend