Customer Ratings & Reviews

[Employee of bestbuy] You should protect this beautiful device at all cost.

Definitely needed for peace of mind as I tend to be a little clumsy

Great Plan. Glad I purchased just to be on the safe side. Love the Mac book.

This is a must! You will always need some rights to protect your stuff

Great price for what it covers. Hopefully will not have to file a claim!

This is a must for clumsy absent minded people. The price is worth the care

I love the freedom that comes with having AppleCare with a new Apple product. It’s easy to panic about every bump or scratch but with AppleCare, I’m less worried about the cost of every little accident!

Did not used yet but good to have. 3 years is a great option

All around great deal. Love the product and warranty.

So worth it for the peace of mind! Makes any repairs or support very simple!

I am extremely glad I purchased Apple Care. It gives me peace to know that if I need anything fixed Apple care will take care of it.

whenever I buy a product I put insurance, I used it once, and I was very well assisted

Always get apple care on all of your products! It’s a must have on almost everything.

Most have on any electronic especially on a computer ,phones peace of mind having a coverage just in case something goes wrong

It’s better if you purchase extra protection, you will need it

Always helpful and informative. Take care of any issues.

You'd be crazy not to buy Apple Care! Just incase something happens!

Always good to have insurance for these time of items. Great as always.

So happy i made the decision to purchase a warranty.

Don’t waste your money. 100% of the burden and cost is on the consumer with all the convenience on their end, and none on the customers’. I travel and need my laptop with me at all times during work. Therefore, there’s more likelihood of an accident occurring, and I religiously buy insurance. This laptop/insurance purchase was no exception. Unfortunately I did drop my laptop, and cracked the screen in the top corner. Nothing too crazy - It had a case on it, but fell just right. I brought it in and was told I need to make another appointment for only 2 1/2 hours later, so I asked if I could leave my computer with them since I was already there, the appointment was on the near future, and I had the computer with me. They again said no, due to apparent storage issues. (??? - It’s a laptop. Not a refrigerator). I then asked if I could use curbside and drop it off at my allotted appointment time since I had plans that night and could swing by on my way, with others in the car. They said no. I needed to bring it into the store in person, at 7:20 PM (or 11:40 the next day in the middle of work) and meet with a customer service rep from the Geek Squad. That made me wonder why I had to go through the whole meeting (20 min). It was moot - it wasn’t a complicated diagnostic issue. Slightly cracked screen with no guesswork and no sales pitch necessary. I purchased insurance with the laptop and this is a necessary fix, so why the meeting? I offered to sign a waiver stating they could go ahead and fix anything needed with my permission. They said no due to passwords and whatnot. I offered to leave my password with them. They said no. That made me wonder if it really is insured as well as the salesman had inferred when I initially purchased the plan. That’s a big fat no. So, 2 1/2 hours later, I’m back in the same, empty store, with my computer, for the mandatory Geek Squad meeting. Even with Apple+ and Best Buy membership, there’s a $100 deductible with any accidents. So, I have to wonder, why would I purchase insurance? The computer already is covered for hardware issues so that’s not necessary. I bought the computer new so it’s not refurbished. I purchased insurance for those UNPLANNED ACCIDENTS. These, I now well know, aren't fully covered. And to drive the point home, I was also asked to sign that I understand my data could be lost while being serviced. Conveniently, and of course for another fee, they kindly offered to back up my information. Shouldn’t that be part of the protocol if they know they may lose my info while servicing my computer via insurance? Finally, I was informed that they will call me to let me know if there will be other costs once they’re able to really look at it. So, in other words, after 2 trips in less than 3 hours, I had to give up my computer to them for an unforeseeable amount of time, with more potential hidden costs, and I’m basically at their mercy because I’m tethered to technology and Best Buy holds the trump card. AKA my computer. Never again will I buy NON-accident insurance from Best Buy. And just as a side note, I’ve gone with other insurance carriers who let customers make a claim online, they send a box to mail the computer, and they fix and return it within less than a week for less cost in the long run, or they credit you the price of the computer. Lesson learned.