Customer Ratings & Reviews

Very good product will alway get when purchasing from Best Buy.

Always get apple care on all of your products! It’s a must have on almost everything.

Totally worth it! A must have for accident prone people like me.

Exceptional warranty—a no brainer! Don’t think, buy!

Im about to use it soon because my laptop has hotspots and im trying to figure out why but its gonna be great.

I hope I never need it, but it’s cheap insurance for my MacBook.

So worth it for the peace of mind! Makes any repairs or support very simple!

A MUST to have in case anything happens to your computer!

very great if i do have a issue with my mac book the apple care will take care of it great item

Apple care is worth the peace of mind and I will always have it on all my devices.

Don’t waste your money. 100% of the burden and cost is on the consumer with all the convenience on their end, and none on the customers’. I travel and need my laptop with me at all times during work. Therefore, there’s more likelihood of an accident occurring, and I religiously buy insurance. This laptop/insurance purchase was no exception. Unfortunately I did drop my laptop, and cracked the screen in the top corner. Nothing too crazy - It had a case on it, but fell just right. I brought it in and was told I need to make another appointment for only 2 1/2 hours later, so I asked if I could leave my computer with them since I was already there, the appointment was on the near future, and I had the computer with me. They again said no, due to apparent storage issues. (??? - It’s a laptop. Not a refrigerator). I then asked if I could use curbside and drop it off at my allotted appointment time since I had plans that night and could swing by on my way, with others in the car. They said no. I needed to bring it into the store in person, at 7:20 PM (or 11:40 the next day in the middle of work) and meet with a customer service rep from the Geek Squad. That made me wonder why I had to go through the whole meeting (20 min). It was moot - it wasn’t a complicated diagnostic issue. Slightly cracked screen with no guesswork and no sales pitch necessary. I purchased insurance with the laptop and this is a necessary fix, so why the meeting? I offered to sign a waiver stating they could go ahead and fix anything needed with my permission. They said no due to passwords and whatnot. I offered to leave my password with them. They said no. That made me wonder if it really is insured as well as the salesman had inferred when I initially purchased the plan. That’s a big fat no. So, 2 1/2 hours later, I’m back in the same, empty store, with my computer, for the mandatory Geek Squad meeting. Even with Apple+ and Best Buy membership, there’s a $100 deductible with any accidents. So, I have to wonder, why would I purchase insurance? The computer already is covered for hardware issues so that’s not necessary. I bought the computer new so it’s not refurbished. I purchased insurance for those UNPLANNED ACCIDENTS. These, I now well know, aren't fully covered. And to drive the point home, I was also asked to sign that I understand my data could be lost while being serviced. Conveniently, and of course for another fee, they kindly offered to back up my information. Shouldn’t that be part of the protocol if they know they may lose my info while servicing my computer via insurance? Finally, I was informed that they will call me to let me know if there will be other costs once they’re able to really look at it. So, in other words, after 2 trips in less than 3 hours, I had to give up my computer to them for an unforeseeable amount of time, with more potential hidden costs, and I’m basically at their mercy because I’m tethered to technology and Best Buy holds the trump card. AKA my computer. Never again will I buy NON-accident insurance from Best Buy. And just as a side note, I’ve gone with other insurance carriers who let customers make a claim online, they send a box to mail the computer, and they fix and return it within less than a week for less cost in the long run, or they credit you the price of the computer. Lesson learned.

It's worth it. Apple provides excellent support if you have this!

Very helpful for any sort of damage that your device may incur

You should protect this beautiful device at all cost.

I would not buy an Apple product without this bad boy!

my old macbook pro drowned in coffee one morning and i desperately needed a replacement. aside from the slick color and the smaller size, i really can't tell the difference in the models - and i don't mean that as a dig at the pro, i mean that as a compliment to the air. it's lovely.

I buy Apple care on Macbooks because they are mostly unrepairable now. I sell them a couple of months before the AppleCare expires because they are disposable if they fail after that --and they usually do. Love Apple, but she is an expensive mistress.

Must have if you getting a Mac. 3 years warranty!!

Keeps me calm knowing I have protection and for a pretty good price.

Worth it purchase! I added this when I bought my Macbook Air 15 in and it keeps me from worrying about potential accidents and damages. My daughter also purchased this when she got hers. Protecting a newly bought gadget is a must to keep you from regrets later on.