Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 1943 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers highly value AppleCare+ for the protection it provides for their Apple devices, giving them peace of mind and a sense of security. They appreciate the comprehensive coverage, including warranty extensions, free replacements, and expert support, which makes it worth the price for many users. While some customers mentioned the deductible, the overall sentiment is positive, with many customers expressing satisfaction with the protection and coverage they receive from AppleCare+.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,943 reviews
  • Pros mentioned:
    Apple care

    Rated 5 out of 5 stars

    Highly Recommended!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How anyone would be able to make an investment in the smartphones these days, particularly iPhones, is beyond me. They take great care of you, never having to wait more than 5 min and worst case scenario, they wil lsimply just send you a new one. How can you go wrong!

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Apple Care+

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This add-on is awesome. It has saved me many times when it comes to my Apple products. With this coverage, Best Buy and Apple are very receptive. They find and fix your issues quickly. They also remind you when your coverage is ending in case you want to extend it. I highly recommend everyone with an Apple product get this for their devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my AP Pros and Apple Music that comes with them (3months!!) is phenomenal! I have tried other platforms but this is by far the best! The APs make the noise of the world disappear and I can immerse myself in the music!! Thanks Apple! You never disappoint!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exquisite Sound and Unparalleled Comfort

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After extensively using the Apple AirPods Pro (2nd generation) that I recently purchased from Best Buy, I am thoroughly impressed by their performance and design, prompting me to share my experience. Design and Comfort: The AirPods Pro (2nd generation) continue Apple's tradition of meticulous design and high-quality construction. The compact charging case is both sleek and functional, offering quick charging and portability. The earbuds themselves are lightweight and feature a customizable fit with three sizes of silicone tips. This ensures they securely and comfortably stay in place, even during vigorous activities. Sound Quality: The audio performance of these earbuds is exceptional. The Active Noise Cancellation feature effectively blocks out ambient noise, allowing for an immersive listening experience. The Adaptive EQ automatically tunes the music to the shape of your ear, delivering rich, detailed sound quality. Moreover, the Spatial Audio with dynamic head tracking provides a theater-like experience, significantly enhancing my enjoyment of movies and music. Functionality and Connectivity: The integration with Apple devices is seamless, thanks to the H1 chip. I can effortlessly switch between my iPhone, iPad, and MacBook without having to reconnect manually. The force sensor on the stem makes controlling music and calls intuitive and hassle-free. Battery life is another strong point, with the earbuds lasting up to 6 hours on a single charge and more than 24 hours with the charging case. Improvements: While the AirPods Pro (2nd generation) excels in many areas, there is always room for improvement. The inclusion of more size options for the ear tips could provide an even better fit for a wider range of ear shapes. Additionally, an increase in battery life would be beneficial for those who use their earbuds extensively throughout the day. Conclusion: The Apple AirPods Pro (2nd generation) are a testament to Apple's commitment to quality and innovation. They offer superior sound quality, comfort, and functionality, making them an excellent choice for anyone looking for premium wireless earbuds. Despite the high price point, the value they provide in terms of an enhanced listening experience is undeniable. I highly recommend them to anyone looking to elevate their audio experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Secure Your Sound for Two Years

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AppleCare+ 24-month plan for my AirPods is a smart move. It gives me two full years of coverage, including unlimited accidental damage protection (for things like drops or spills) and warranty support beyond the standard one-year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It covers all expenses when my device has issues. It’s perfect for when you have kids or know you’d likely break your devices. Definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind, Protection

    Rated 5 out of 5 stars

    Safety first

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good option to protect expensive electronics! Hope to never need it. If I do though it’s there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Free Extended Warranty

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the past 2 years I buy all my apple products only at Best Buy. They offer best price, plus free Apple Care. This is the best deal in my area and online.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A worry free extended no nonsense warranty

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appple care plus, especially when you get it with a Best Buy Total membership, pays itself off everytime. From the worry free part knowing Apple will take care of any issues or accidents, to the easy to use apple service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Care+

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Apple Care. Wouldn't be without it. I believe it comes with my Total Care.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple care

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use the apple care but glad to have it if needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Earbuds

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is perfect. I have worked in heavy construction sites and it brings the noise down to a whisper. I’ve never liked earbuds because they never fit perfectly right. But thanks to the three options they give you to change the silicon ear cups they fit like a dream. If you have the money and apple is your brand don’t hesitate and get them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple care

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Offered for free with protection plan. Saves money on deductible when accidents occur.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Apple care

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to help ease your mind in case something goes wrong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Safety care

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This just brings so much ease of mind especially with me being clumsy around the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple pro Airpods

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new airpods, they block the noise completely, Now I can talk with my friends while I am even doing dishes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple care it’s important and it’s so convenient to get it cause you never know what could happen to your products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like Mac & Cheese, But Better

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Without Apple Care my phone would not be. Thankfully it still exists.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I never really break my electronics, in case it does, this will defiantly help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BasedBuy

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's crazy that with besbuy you get applecare without paying for applecare.

    I would recommend this to a friend