Customer Ratings & Reviews

Covers the hardware damage and thats really the only issue you would want covered in my opinion. Beauty damages are not covered but i mean as long as the phone functions its good enough for me

Great product. You need go get this with every apple purchase

Great care. Always easy to use and friendly chats with techs

Can’t complain about free apple care included with totaltech!

Very good, like really really good. Should definitely try it

I haven't used it yet, but I think it's better than nothing.

Very helpful for my apple devices! Used if many many times.

Apple care is a must have when dealing with these products.

This was Everything I expected and more! Can’t go wrong!

Waste of money, Doesnt cover water damage. Just get the best buy protection..

They are amazing. Truly incredible. Extremely wonderful

Easy way to fix a problem with your any of you products.

Good price for this product and it really works for me

After calling them twice two days apart when i was having trouble transfering everything from my mom’s old iphone to her new one, they straight up left me hanging when they couldn’t help me. After being transferred between multiple representatives and trying different methods they finally transferred me to a “supervisor” who without warning dropped my call on my cellphone and disconnected from my mom’s new phone which she was remotely controlling. I was left completely dry, Apple needs to do better!

Its great love it use al lthe time apple rules!!!!

I hate AppleCare with every fiber of my being and you can’t not buy it. But be aware if you have to file a claim they REQUIRE you have a credit card or debit card that they put a hold on until the process your returned item. Ours was $950 for a phone replacement. And if you don’t have 950$ to put on hold you cannot make a claim. And to top it off terrible customer service. Took over a week just to file a claim.

Good purchase for apple products. Recommend fully!

Good,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,….,,,,,

Although I like this product I had total tech and all the products that I’ve purchased are supposed to be covered some representative canceled my accounts while I was waiting for a supervisor to follow up with me now my refrigerator televisions everything that I purchase for my new home is no longer under warranty because someone dropped the ball and have yet to receive a call from management. I’m extremely disappointed with the level of customer service that I have received from Best Buy

AppleCare+ for watches is completely useless. I had an issue with my watch they have been unable to replicate at the store, so they can't do anything about it. I even went to the Apple Store and they had to send it off, but still nothing. Continue to have the issue and no fix.