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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 196 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers express satisfaction with AppleCare+ for the peace of mind and protection it offers for their Apple products. They find the coverage to be great and handy, and highly recommend it to others. Customers also appreciate the warranties included with AppleCare+, especially for Apple products.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-196 of 196 reviews
  • Rated 5 out of 5 stars

    Great value!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    apple care

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    apple care is great when you need it but it seems for me I always need it when it no longer is valid. it's a gamble

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    AppleCare

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still have issues with my IPhone 13 even after I went to Geek Squad then sent to an Apple store!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for phones and laptops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option but keep in mind the cost to make a claim. A definite plus for mobile devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love AppleCare so worth it when a product breaks. Apple repairs or replaces it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Apple care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing but sometimes they give hard time on the phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AppleCare+

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this a five. Have't used it to date, so can't answer much more. Guess I'll have it when it's needed. One of the questions is its value. Not sure until I use it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its okay. Totaltech is the better options. You will regret it if you just go with Apple Care.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    We used it once

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had AppleCare once and needed it. Otherwise we’ve have had many apple products and not needed it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It got renewed and "coincidentally", on the same night I canceled and got a refund my trackpad went rogue. It's not a coincidence

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Glad to have it!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t use yet but glad to have it just in case something happens.

    I would recommend this to a friend
  • Cons mentioned:
    Cheaper

    Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend this coverage. Nothing is going to happen to your item. And if it did, then just pay to have your phone fixed at the Apple store which is cheaper than you think.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    apple care protection and cell phones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you don't get this Apple care you throwing away your money this protection protects your wallet too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say cant beat it!hands down the best product care on the market

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best apple care

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a good product! I loved how they gave the best customer experience as well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It’s a ripoff!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a ripoff. I took my iPad Pro in for a small scratch on the screen. Not covered per the Geek Squad supervisor because it’s “cosmetic damage”. I bought the iPad and AppleCare coverage directly from Best Buy and have been paying for 27 months. It was obvious Best Buy’s goal was to not cover any claims. BTW, BB makes you send in your device with any claims. BB also shows a video on their site for AppleCare+ showing a family dropping an iPad out the window of a car and the caption says “don’t worry, full accident coverage”. This is deceptive advertising.

    No, I would not recommend this to a friend
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