Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 181 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 181 reviews
  • Rated 5 out of 5 stars

    Free apple care from Best Buy with my membership!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free apple care from Best Buy with my membership! This is why I now buy all my Apple products from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my piece of mind with Apple Care

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of Mind Worth Every Penny! AppleCare has been an absolute lifesaver. The coverage and customer service are top-notch — quick, friendly, and genuinely helpful. When I needed a repair, Apple handled everything seamlessly and had my device back in perfect condition in no time. It’s reassuring to know that any issue is taken care of without stress or hidden costs. For anyone who owns Apple products, AppleCare is a must-have!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best AirPods out so far

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality great , love how they turn down when I talk and turn back up when I’m done talking . Battery life is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ballamudi

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent go for it. Sound quality is best. Comfortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You need this

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth it, especially as a Best Buy member. Must have!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection for my Apple products

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes me feel more confident in the use of my devices, being that they can be quite expensive, knowing that I have the additional protection allows me to be at ease. I actually dropped my AirPods the other day and one got run over I was able to bring it to Apple. Have it replaced for a small fee instead of having to pay for an entire new set of AirPods it was quick and easy. I have no complaints if I didn’t have it it would’ve cost me way more money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good option for added coverage and peace of mind

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to get AppleCare+ through Best Buy because I wanted extra protection for a device I use every day. It was easy to add during the purchase process, and I liked having the added reassurance right from the start. For something expensive and important, it feels good knowing there is extra coverage in place for up to 24 months. What I like most is the peace of mind. Repairs and unexpected issues can be stressful, so having AppleCare+ makes the purchase feel a little safer. It is especially useful for anyone who plans to keep their device for a while and wants support beyond the standard coverage. The only downside is the added cost, so it may not be necessary for everyone. Overall, I think it is a worthwhile option for protecting an Apple device and making a big purchase feel more secure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Pro are one of the best wireless earbuds you can get, especially if you use an iPhone. They deliver clear, well-balanced sound with strong bass, and the noise cancellation is excellent for blocking out background noise during commutes or daily use. They’re lightweight, comfortable for long wear, and connect seamlessly with Apple devices, which makes the overall experience super convenient. Battery life is solid, and features like Transparency mode and Spatial Audio add extra value. They’re a premium, reliable choice for everyday listening.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Air Pod Replacement

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter had a AirPod go bad after about one year. We made an appointment in the Apple Store, they ran a test and determined one of them had gone bad. No questions asked, they replaced both of them under the 24 month warranty. We did have to keep the case which was ok. Absolutely zero charge for anything whatsoever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best safety net for Apple users

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never buy an Apple device without adding AppleCare+. It’s the best insurance policy for my tech. The fact that it covers unlimited incidents of accidental damage is a huge relief, and being able to walk into an Apple Store for a quick fix makes the whole experience stress-free. It’s worth every cent for the long-term protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, Reliable, and Worry-Free Support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare has been one of the easiest protection plans I’ve ever used. The process is straightforward from start to finish — no confusing steps or endless paperwork. Whenever I’ve needed support, the team has been quick to respond and made everything feel hassle‑free. What I really like is the peace of mind it gives me. Knowing that my device is covered and that help is just a call or click away makes owning Apple products even better. It’s reliable, simple, and takes the stress out of dealing with unexpected issues. Overall, AppleCare makes the whole experience smooth and worry‑free, which is exactly what you want when it comes to protecting your tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple care delivers peace of mind. Any electronic device can fail at any time. Apple care minimizes the down time with genuine replkace ment parts or even a new device in some cases. Worth the money!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    This is a must

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We all know that, whenever we buy a new device, it is always scary to damage it. Having this in all my Apple products has been the best decision that I've ever made.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Purchase of Apple AirPods 3pro

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the AirPods Pro 3 for some time now and my experience has been really good so far. The sound quality is clear and balanced, noise cancellation works great, and the fit is comfortable even during long usage. The connectivity with Apple devices is smooth and battery life has been reliable for daily use. As of now, I don’t have any complaints and I’m satisfied with the overall performance and quality of the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AppleCare+

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: • Covers accidental damage (drops, spills) with low service fees • Includes battery service and hardware coverage • Adds priority Apple support (chat/phone/in store) Cons: • Extra cost on top of the device • Still has service fees per incident Bottom line: Great peace of mind if you want expanded repair coverage and priority support for your Apple products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a must for every Apple product!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You love your product so protect it! Things go wrong that are often beyond your control. Take that control and protect your wallet at the same time. Apple care is just a no brainer! Much cheaper than replacing the entire thing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth, Simple, and Super Convenient

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple Store app makes everything way easier. Browsing products, checking specs, and comparing devices is fast and clean. Ordering is simple, tracking shipments is accurate, and pickup at the store is always smooth. I like how the app keeps all my Apple devices and purchases organized in one place, and the recommendations are actually helpful. Everything loads quickly, and the interface is exactly what you’d expect from Apple — clean and reliable. If you’re in the Apple ecosystem at all, this app is a must-have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and very comfortable to wear. Noise cancellation is excellent and battery life is solid. Easy to connect and use every day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AppleCare+ fam

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want good quality insurance for your devices AppleCare+ is the right choice for you. Very affordable and very reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it for peace of mind on expensive gear

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare+ is one of those things you hope you never need, but it’s nice knowing it’s there. I bought it because repairs on Apple devices can get expensive fast, and I’d rather pay predictable coverage than gamble. It also makes me more comfortable using my device normally instead of babying it. The only drawback is the added monthly/overall cost, but for higher-priced devices it feels like a smart safety net.

    I would recommend this to a friend