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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 342 reviews

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96%
would recommend
to a friend

Customers are saying

Customers praise AppleCare+ for its comprehensive protection, peace of mind, and affordable price. They appreciate the insurance coverage, replacement service, and warranty that come with the plan. While some find it expensive, many believe it's worth the investment for the security and convenience it provides.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 342 reviews
  • Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Buy Super Happy I would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gives me the security that my family and myself was looking for

    I would recommend this to a friend
  • Cons mentioned:
    Cancel

    Rated 1 out of 5 stars

    Can’t find who to talk to, to cancel it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m only giving this one star because it has been THE hardest thing to cancel. I no longer have the phone that this plan was on and got a new plan for my upgrade. No one seems to know who I am supposed to talk to about cancelling it and now it shows I PURCHASED it the day it was to be cancelled. It’s ridiculous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and well worth the money.used multiple times.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Waste of money

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel it's a waste of money, especially if you take good care of your phone, never used the service.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Applecare

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a fan of anything Apple, but my kids are, just a simple protection plan that is overpriced

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Probably good for others

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never worked for any of the phones I’ve had. When the phone breaks, it breaks and that is. Nothing covers.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Why?

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why do I buy these. I didn't even keep this phone for 6 months.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have protection but it’s insane how much they charge.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    apple care

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought a new phone and this came with it. i dont use it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get this for every phone I buy used it once and no problems at all..

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not so good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told if I lost or had a bad cord they would replace but that hasn’t been the case

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent product. No complaints. This is my first Apple Watch and so far loved it.

    I would recommend this to a friend
  • Cons mentioned:
    Cancel

    Rated 1 out of 5 stars

    Trying to cancel service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to cancel my plan but it keeps appearing on my credit card.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unable to remove plan without jumping through hoop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy will not let you remove the plan without waiting on hold for a hour, finding your receipt and reading them a whole bunch of information they have directly in front of them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Applecare, apple always wants money! :-(

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare keeps wanting payment for this, again it is something they keep insisting that we pay for, which has already been paid for. :-(

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    iPhone 12 Pro Max

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the iPhone 12 Pro Max and the salesperson at Best Buy suggested I purchase Apple Care + Loss & Theft. I immediately purchased it. If I lose or my iPhone gets stolen, I have the peace of mind knowing it is covered. I can’t afford to replace my phone for $1,400 if something does happen to it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    AppleCare plus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crazy not to have it. Always get to earn my Apple devices especially because I do not like to wear any cases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dr.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Care has great phone and online service and customer friendly for repeat customers with new purchases.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Took off a star because I have not needed to use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program is a decent value as phone insurance goes. I took off a star because, thank goodness, I have not needed to go through the claim process.

    I would recommend this to a friend