Customer Ratings & Reviews
- Model:
- BE24EQK
- SKU:
- 6422510
Rating by feature
- Ease of Use
Rating 4.4 out of 5 stars
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers are delighted by the webcam, screen size, and ease of use of this 23.8" FHD IPS monitor. Many appreciate the monitor's reasonable price and the inclusion of HDMI connectivity. While some find the speakers adequate, others note their limitations. Overall, the integrated webcam and clear display are frequently praised.
This summary was generated by AI based on customer reviews.
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up - camera in nice position on top of monitor
I would recommend this to a friendHorrible experience with ASUS
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the ASUS monitor... What a horrible fiasco. The audio stopped working the first day. I spoke to support and was told I had to take it to BestBuy for repair. I told him thanks but I'm returning it in. I do not recommend it at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the audio failed to work and you are planning to return. If you have not as yet, please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1015182/
It. Just. Stopped. Working.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've purchased Asus products before without issue so we didn't expect anything would go awry with this purchase. Well, just about a week ago the monitor stopped working. It would come on when the computer booted up, work for about 2 minutes then go dark. It just quit. We are past the return window so now we're stuck with this thing. It is in our home office and gets used about twice per week. It was not dropped nor abused in any way. Now I'm out $160 and need to spend more to get a replacement.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the monitor stopped working. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. You can reach me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
BE24EQK is not height adjustable.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stand is not height adjustable, despite the specs advertised on the website.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason,
We appreciate you sharing your feedback on this model. Yes, the height on this model is adjustable. If you wish to discuss the matter with us, we would recommend that you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Avoid
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor itself is fine but the webcam is the worst quality webcam I have ever seen. Extremely grainy video to the point that you can't even use it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are not pleased with the webcam. This is not the kind of experience we want any of our customers to have. Did this happen out of the box? I'm happy to look into this matter, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Speakers
bad speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to return it speakers went out, and was charged around $30 for the bundle that came with it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that your speakers stopped working and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
Please follow FAQ first; [LCD Monitor] Troubleshooting - No Sound／Speaker Noise／Abnormal Voice／Cannot control volume
Check that the OSD -> Volume -> Source (HDMI or Line in?) If audio cable is plug to Line in, select Line in
If HDMI, select HDMI
Verify that the audio cable is plug into the PC/system/laptop's headphone/audio output jack to the VP278QG audio input.
Verify in Windows Sounds -> Playback, the audio headphone/audio output or HDMI is "Set as Default" and "Set as Communication Default".
Test the monitor on another system.
If both are set and still no audio, please RMA the monitor.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[LCD Monitor] Troubleshooting - No Sound／Speaker Noise／Abnormal Voice／Cannot control volume: https://www.asus.com/support/FAQ/1015182/
- Pros mentioned:Hdmi, Screen size, Webcam
Staying connected with family and friends.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so pleased with the monitor. It allows me to video visit with friends and family. Hook up was so easy with the HDMI cable. The screen is clear and not to big. It's been a joy to work with. The only thing is it would be nice to have a finger tip volume control. Great product.
I would recommend this to a friend Don’t buy this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stand was broken when arrived. The webcam was pretty cheap feeling.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the stand came broken. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. Usually, you can return to your place of purchase for a replacement. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Viewing screen isn't adjustable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor sits at a weird angle and isn't adjustable so I have to keep something under the front of the base so it sits straight on the desk. I wouldn't have purchased it if I had known.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Defective HDMI port
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product came defective. The HDMI port wasn’t working. Tried with multiple PCs and cables. Ended up returning it in a couple of days. Best Buy charged a fee for the return which is equally disappointing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the HDMI port is not working correctly, and you had to return it. I will be letting the related department know about the issues you
were experiencing for continuous improvements to the product line. If you have any concerns about another model, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link
to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
I'm junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing... Built-in camera stopped working after a month, built-in mic very low quality... Nearly impossible to get tech support from ASUS
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the build-in web camera stopped working and the build-in mic is very low. This is not the kind of experience we want any of our customers to have. Have you tried to use them on different platforms? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1042902/
No camera or microphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered for the webcam and microphone and it came with neither. Useless
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer, We appreciate you sharing your feedback on this and I sincerely apologize for the inconvenience. Please contact Best Buy directly regarding this issue as this model come with Microphone and Camera. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Julk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work. Returned it and still havent received my refund. Buyer beware.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are terribly sorry the device did not work and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We do hope everything goes well with the return process. We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Monitor with video and audio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get the video and audio to connect and work .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that you were unable to connect video and audio. This is absolutely not the kind of experience we want any of our customers to have. Are you connected via HDMI/DP or VGA? For both audio and video, please connect via HDMI or Display Port. If you are connected via a notebook/desktop, please ensure to keep all graphics drivers up to date. For further troubleshooting,
feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to change the screen settings every time you get on it. Had I known that I would not have purchased. Otherwise it's a good monitor, vibrant color and great sound
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear User363115,
We do understand the inconvenience this may have caused.
If you have to change the screen settings everytime you get on it, please check if the computer fully-support it. If it does, please ensure Windows and the video driver are up to date.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if the reviews posted for this product were bought or made up because my experience with it is quite the opposite. Not all the cables were included. Sound is barely audible and customer service consists of blogs for gaming. I would recommend people do not buy this product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with the audio on this model. We would recommend that you reach out to your place of purchase in regards to the missing cables. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Video camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Good excellent more than does the job would definitely recommend
I would recommend this to a friend