Customer Ratings & Reviews
- Model:
- SDRW-08D2S-U
- SKU:
- 10115347
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
No Older DVDs?
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe it is me, but I cannot get this device to play older DVD's. And as other ppl have said the cord is WAY too short.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this unit not playing older DVDs. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Optical Drive] Troubleshooting DISC not being detected: https://www.asus.com/support/FAQ/1039557
Untrue statement it does not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish i could this item a corner of a star, i was reading the review on this item being compatible, to work for window 10, this is not true, it does not work with window 10. Neither does lg external drive this is not a true statement, I wish it did work. Researcher
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it didn't work. Certainly, it does support Windows 10. Is it not detecting? Have you tried to test it on different USB ports? If you need technical assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Looks nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but is a little slow but is expected. But works good
I would recommend this to a friendNot what was advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this item because I need to read DVD-RAM. This is one of very few items available that claim to read that format. However, when I put in the disks, the drive won't recognize the disk and reports "No disk inserted." Disk is not corrupt, can read it with a very old player, but looking to import into computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you reach out to Best Buy so their team can look into this issue.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
It just works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The drive does what I need it to do. Its seems cheaply made and its pretty noisy but it works just fine.
I would recommend this to a friendPianned obsolersence does stockholders right!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus sold me a fussy, fragile piece of crap that lasted just long enough for Best Buy to say it's "No Longer Returnable." Good to know
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the Optical Storage and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2103070419-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not for us
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would not read a DVD. Returned to Best Buy. They refunded quickly to my account.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BusyM,
We are truly sorry the device would not read a DVD and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. This information will be passed on to our development team. We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
disaster
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sorry , this disc reader ended up freezing my new computer and it has never turned back on after i tried to install photoshop elements using the disc reader, writer
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
It's unfortunate to hear that you are experiencing issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition. What you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2310010881-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
The only thing they had in stock
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Burned 5 or 6 dvds and it stopped working, seemed like the laser burned out
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChrisR,
We sincerely apologize for the failing of this DVD drive. We recommend returning it to Best Buy for a refund or replacement if you are still within the return window. If you are unable to do so please reach out to us and we will assist you. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2302017619-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not a quick DVD player set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item returned. Computer exceeded all minimum requirements but would not play DVD as told it would. Either the salesperson did not know what they were selling or product did not meet needs. Talked with two Best Buy experts before purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear to hear about the unfortunate experience you're having with this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Did not work!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my pc. It did not work no matter what I did. It is definitely not plug and play. I don't recommend it at all. I returned it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the optical disk not being able to work. This is certainly a random case as this device is capable of plug and play. Rest assured that your feedback will not be unnoted. If you have any concerns, please visit our ASUS Support webpage. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not as easy to use with MAc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't able to use upfront with Macbook air?! I don't know why
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .The optical dis drive is plug and play, please make sure the Mac OS X 10.6 and above.
No BB workers!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing wrong with the product but this BB store had a skeleton crew working as it took awhile to get help finding the product location.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear GEECEE,
It is really unfortunate to hear about the poor experience you have had with your authorized reseller, Best Buy. Please accept our humble apologies for the inconvenience. This is definitely not the kind of quality of service to expect from ASUS resellers. We are happy to hear that you have not had any issues with your ASUS DVD drive. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2103070419-0012" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Great Movie
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of Mel Gibsons best movies. Great cast, great story.
I would recommend this to a friendnot used
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it out of the box. Unable to get it connected and set up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Virginia A,
We sincerely apologize for the issues you've faced with the Optical Storage and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2103070419-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043487/
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work on new Apple Mac book air. I don’t care what the package says. ASUS has the worst customer service I have ever tried to use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it doesn't work with your MacBook and our customer service team didn't meet your expectations. Be assured that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past, but you have my personal commitment to improve the way our staff assist every customer. I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product returned. Best Buy Geeks could not connect to Galaxy laptop. Takes up 2 USB ports
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Inks,
We do understand your disappointment and the inconvenience this may have caused if the optical disc drive didn't work with your laptop.
Should you need further assistance with the DVD drive or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Aweful...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete garbage. Any music discs burned skip and freeze. When you plug it in, no default program starts so...you have to fish around for any program to do what you want. Do not buy.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Rclark86,
Do understand your disappointment and the inconvenience this may have cause you if are experiencing skip and freeze on the burnt discs.
To resolve this, please verify if the computer fully-support the optical drive. And if it does, please ensure the OS and chipset driver are up to date.
A recording or burning software or application is not provided, either from ASUS or other manufacturer, this needs to be installed separately.
Should you need further assistance with the product, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not as advertised
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not compatible with my Mac, even though the box and the description claim it is. I will have to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about your experience, certainly this optical disk drive supports macOS® X 10.6 and above. If possible, you can explain further at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
it would not eject my movie.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.poor. it would not eject my movie. it would not reject my movie.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the optical drive is unable to eject. Please attempt these steps:
Look for a tiny little hole on the front of the DVD/cd drive, usually, this is near the eject button. Push that hole with a paper clip or pin, and it should open the DVD/cd drive again.
If you need further assistance, feel free to reach out to me at [email protected] and provide this link for reference.
I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support