Customer Ratings & Reviews
- Model:
- SDRW-08D2S-U
- SKU:
- 5109841
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the ease of use and performance of this external USB DVD/CD drive, noting its plug-and-play functionality and reliable operation. Many appreciate its compact size and affordable price, finding it compatible with various computers and operating systems. While some users mentioned minor software-related issues, the overall experience is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Not a quick DVD player set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item returned. Computer exceeded all minimum requirements but would not play DVD as told it would. Either the salesperson did not know what they were selling or product did not meet needs. Talked with two Best Buy experts before purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear to hear about the unfortunate experience you're having with this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Did not work!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my pc. It did not work no matter what I did. It is definitely not plug and play. I don't recommend it at all. I returned it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the optical disk not being able to work. This is certainly a random case as this device is capable of plug and play. Rest assured that your feedback will not be unnoted. If you have any concerns, please visit our ASUS Support webpage. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
No BB workers!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing wrong with the product but this BB store had a skeleton crew working as it took awhile to get help finding the product location.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear GEECEE,
It is really unfortunate to hear about the poor experience you have had with your authorized reseller, Best Buy. Please accept our humble apologies for the inconvenience. This is definitely not the kind of quality of service to expect from ASUS resellers. We are happy to hear that you have not had any issues with your ASUS DVD drive. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2103070419-0012" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not as easy to use with MAc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't able to use upfront with Macbook air?! I don't know why
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .The optical dis drive is plug and play, please make sure the Mac OS X 10.6 and above.
not used
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it out of the box. Unable to get it connected and set up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Virginia A,
We sincerely apologize for the issues you've faced with the Optical Storage and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2103070419-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043487/
Great Movie
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of Mel Gibsons best movies. Great cast, great story.
I would recommend this to a friendJunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work on new Apple Mac book air. I don’t care what the package says. ASUS has the worst customer service I have ever tried to use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it doesn't work with your MacBook and our customer service team didn't meet your expectations. Be assured that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past, but you have my personal commitment to improve the way our staff assist every customer. I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product returned. Best Buy Geeks could not connect to Galaxy laptop. Takes up 2 USB ports
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Inks,
We do understand your disappointment and the inconvenience this may have caused if the optical disc drive didn't work with your laptop.
Should you need further assistance with the DVD drive or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Aweful...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete garbage. Any music discs burned skip and freeze. When you plug it in, no default program starts so...you have to fish around for any program to do what you want. Do not buy.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Rclark86,
Do understand your disappointment and the inconvenience this may have cause you if are experiencing skip and freeze on the burnt discs.
To resolve this, please verify if the computer fully-support the optical drive. And if it does, please ensure the OS and chipset driver are up to date.
A recording or burning software or application is not provided, either from ASUS or other manufacturer, this needs to be installed separately.
Should you need further assistance with the product, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not as advertised
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not compatible with my Mac, even though the box and the description claim it is. I will have to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about your experience, certainly this optical disk drive supports macOS® X 10.6 and above. If possible, you can explain further at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
it would not eject my movie.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.poor. it would not eject my movie. it would not reject my movie.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the optical drive is unable to eject. Please attempt these steps:
Look for a tiny little hole on the front of the DVD/cd drive, usually, this is near the eject button. Push that hole with a paper clip or pin, and it should open the DVD/cd drive again.
If you need further assistance, feel free to reach out to me at [email protected] and provide this link for reference.
I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
External dvd/cd drive
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t play dvds like the review lead me to believe. Very disappointed in the product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Iphone12,
I'm sorry to hear that you are having issues with DVD playback on your unit. That certainly sounds like a frustrating situation. This device supports DVD playback, if you haven't already please make sure to follow the link below and update to the most recent drivers. If that does not resolve the issue or if you have any general or technical questions, please email me at [email protected] and include case #N2012043158 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Drivers: https://www.asus.com/us/Optical-Drives-Storage/SDRW08D2SU/HelpDesk_Download/
SWA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.CAN'T GET IT TO PLAY DVDS. DIDNT EVEN TRY TO BURN ANYTHING.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SWAJ,
I'm sorry to hear that you were unable to play a DVD. Are you getting an error code? Have you tried to use a different USB port or Notebook/Desktop? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Asus
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Also returned this because it was not what I needed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the optical disk drive. If you have any concerns about another model, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link
to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Didn't work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product didn't work. Companys IT spent half day trying.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you taking the time to post your feedback on this model, we appreciate it. We would like to offer our deepest apologies for the trouble you had with your ASUS external optical drive. We certainly understand your disappointment with the external optical drive and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure the information provided will be noted and we will do some investigations regarding to this issue to ensure there is no recurrence of the issue. We are recommending to have the unit sent in for servicing. We certainly value your feedback. For further assistance please feel free to reach out to us by email: [email protected]. Please use a link to this review as reference. We’re here to help you and all others with these issues,Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use, Price
Read123
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product and with the right price. Very easily to use
I would recommend this to a friend - Pros mentioned:Ease of use
Defaults to DVDs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device was easy to set up and use. However, make sure you've got it configured to burn CDs if that's what you're trying to make, as it defaults to DVDs.
I would recommend this to a friend - Pros mentioned:Usb
External DVD Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was exactly what I was looking for. The computer I was transferring my data to did not have a way to load some programs I still use. With this external DVD it solved all my problems.
I would recommend this to a friend - Pros mentioned:Usb
DVD player
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Forgot PCs don't use disc drives anymore perfect for downloading movies on a PC.
I would recommend this to a friend - Pros mentioned:Ease of use
dvd player
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Had to download a program to watch a movie. Ended up loading 2 when the first one didn't play the movie
I would recommend this to a friend