Customer Ratings & Reviews
- Model:
- SDRW-08D2S-U
- SKU:
- 5109841
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the External USB Double-Layer 8x DVD+RW/24x CD-RW Drive for its ease of use, good performance, and reasonable price. Many appreciate its convenient size, fast read speed, and broad compatibility, highlighting the simple USB connectivity. While a few users noted occasional noise, the majority experience is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Asus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It will not play all the CD's I wanted it to. and I didn't realize it wouldn't play Blue Ray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it will not play all the CD you want. Certainly, it does not support Blu-ray. Please review the supported Read Speed and Write Speed via the URL below. For further advice, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Specifications: https://www.asus.com/us/Optical-Drives-Storage/SDRW08D2SU/specifications/
too small for my use, did not like it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not like this actually too small I took the dvd/cd player and burner form my tower and are using them.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Thank you so much for taking the time out to leave your feedback on this model. We are terrible sorry that the device was too small for your liking and any inconvenience this have caused you. We will have this information escalated to our development team. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: customerloyalty@asus.com and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Takes up 2 USB ports just to use it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought Asus would be a good Brand, but was sorely disappointed when I opened the packaging. I was wanting to take it back but can't cuz of COVID going on!! I was so upset when I noticed it takes 2 USB ports just to hook it up! I would have never purchased it IF I had only known this. Stay away from this one and find one that takes only 1 USB port to run.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We are terribly sorry to hear about your experience, this model does support USB 2.0. We would like to know the device you are trying to connect with. Feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Asus DVD drive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup CD took me to an Asus site that was primarily in Chinese. Even with the translation, there was no obvious option to get the CD software onto my computer I still haven't gotten it to work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that you are unable to get the optical disk to work. This is not the kind of experience we want any of our customers to have. Did windows automatically install the driver? Are you getting a USB error when you insert drive? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Good external decice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use it quite frequently so I hope it is good. Haven’t had time to use it much.
I would recommend this to a friendQuality good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice compact quality driver. Priced nicely for the quality
I would recommend this to a friendWorst purchase ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst piece of electronics I have ever bought. I put a music CD in and the drive loaded it. It does not recognize their is a disc loaded nor will it eject the disc. As I can longer return it, I will have to destroy the drive to get my CD back. Note to others: it requires 2 USB ports to run the drive at all. I will never purchase an ASUS product and I recommend no one else does either.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EngineerV,
We certainly understand your disappointment with the product and the inconvenience this may have caused if the optical disc drive cannot detect a music CD.
To resolve the issue, please verify if the computer meets the system requirements of the drive. If it does, check if the PC is running with the most current OS update and the latest chipset driver, and a media player application was installed. Also, please verify if the optical disc drive was connected properly from the computer to the drive's USB port.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
No Older DVDs?
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe it is me, but I cannot get this device to play older DVD's. And as other ppl have said the cord is WAY too short.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this unit not playing older DVDs. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Optical Drive] Troubleshooting DISC not being detected: https://www.asus.com/support/FAQ/1039557
Looks nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but is a little slow but is expected. But works good
I would recommend this to a friendUntrue statement it does not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish i could this item a corner of a star, i was reading the review on this item being compatible, to work for window 10, this is not true, it does not work with window 10. Neither does lg external drive this is not a true statement, I wish it did work. Researcher
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it didn't work. Certainly, it does support Windows 10. Is it not detecting? Have you tried to test it on different USB ports? If you need technical assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not what was advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this item because I need to read DVD-RAM. This is one of very few items available that claim to read that format. However, when I put in the disks, the drive won't recognize the disk and reports "No disk inserted." Disk is not corrupt, can read it with a very old player, but looking to import into computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you reach out to Best Buy so their team can look into this issue.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
It just works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The drive does what I need it to do. Its seems cheaply made and its pretty noisy but it works just fine.
I would recommend this to a friendPianned obsolersence does stockholders right!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus sold me a fussy, fragile piece of crap that lasted just long enough for Best Buy to say it's "No Longer Returnable." Good to know
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the Optical Storage and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2103070419-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not for us
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would not read a DVD. Returned to Best Buy. They refunded quickly to my account.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BusyM,
We are truly sorry the device would not read a DVD and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. This information will be passed on to our development team. We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
The only thing they had in stock
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Burned 5 or 6 dvds and it stopped working, seemed like the laser burned out
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChrisR,
We sincerely apologize for the failing of this DVD drive. We recommend returning it to Best Buy for a refund or replacement if you are still within the return window. If you are unable to do so please reach out to us and we will assist you. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2302017619-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
disaster
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sorry , this disc reader ended up freezing my new computer and it has never turned back on after i tried to install photoshop elements using the disc reader, writer
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
It's unfortunate to hear that you are experiencing issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition. What you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2310010881-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Did not work!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my pc. It did not work no matter what I did. It is definitely not plug and play. I don't recommend it at all. I returned it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the optical disk not being able to work. This is certainly a random case as this device is capable of plug and play. Rest assured that your feedback will not be unnoted. If you have any concerns, please visit our ASUS Support webpage. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not as easy to use with MAc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't able to use upfront with Macbook air?! I don't know why
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .The optical dis drive is plug and play, please make sure the Mac OS X 10.6 and above.
No BB workers!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing wrong with the product but this BB store had a skeleton crew working as it took awhile to get help finding the product location.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear GEECEE,
It is really unfortunate to hear about the poor experience you have had with your authorized reseller, Best Buy. Please accept our humble apologies for the inconvenience. This is definitely not the kind of quality of service to expect from ASUS resellers. We are happy to hear that you have not had any issues with your ASUS DVD drive. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2103070419-0012" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not a quick DVD player set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item returned. Computer exceeded all minimum requirements but would not play DVD as told it would. Either the salesperson did not know what they were selling or product did not meet needs. Talked with two Best Buy experts before purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear to hear about the unfortunate experience you're having with this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support