Customer Ratings & Reviews
- Model:
- GV301QE-211.ZG13
- SKU:
- 6452915
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the excellent performance and impressive graphics capabilities of the ROG 13.4" touchscreen gaming laptop, along with its portability and convenient touchscreen functionality. Many appreciate its lightweight design and build quality, although some users mention issues with heat generation and limited port selection. The laptop's battery life is described as decent by some, while others note concerns about fan noise and speaker quality.
This summary was generated by AI based on customer reviews.
Nice brick.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was nice while it worked... Got it in April, now its December. Worked for 8 months. Now it wont turn on. No lights, no sound, no screen. Complete useless brick. So I have to go get warranty service, with my files on the thing. Ugh! Will stick with Dell or Lenovo. Reliability over flash any day!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .DearRossBooker,
We do understand your disappointment and the inconvenience this may have caused.
If the laptop will not boot up or it's just black screen but the fan, please do the following, if these were not performed yet before sending it in for warranty service. Please try to do a power cycle by pressing and holding down the power button to shut it down completely. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update were applied successfully. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery was charged.
If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
This
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good.""""""""""*********************""*****"""****
I would recommend this to a friendSmall Business Owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product at a great price. Very fast, vivid color display
I would recommend this to a friendLaptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Gaming laptop! Very fast..y confortable..thanks
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Quick, efficient, exactly what I needed.
I would recommend this to a friendBones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did’t even open the box but thank you. It was the most for the money.
I would recommend this to a friendGreat device
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gadget overall only issue with it mught be overheating
I would recommend this to a friendVery nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good laptop one if the best form factors you can have
I would recommend this to a friendGood quality, and easy for 12 years old boys
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality. I got it for my son’s games. So far so good.
I would recommend this to a friendReally good laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one stellee deal, i really like how versatile this ls
I would recommend this to a friendGood laptop bur hard to keep clean
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great conputer but its very doffucukt to keep clean and for use in school as a 2 in 1 is subpar the tough screen isnt very good
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ariel,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you have to return it. We do value our customers and take negative customer service experience very seriously. Please refer to the FAQ below on how to clean your Laptop.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2108014604-0019) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
How to clean your laptop - https://www.asus.com/us/support/FAQ/1003050/
Great Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is fast, lightweight, and easy to use.
I would recommend this to a friendThe Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Laptop. The Best. Excellent Performance.
I would recommend this to a friend- Cons mentioned:Heat
Driver and cooling issues
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thr drivers on this are constantly malfunctioning and sometimes refuse to update automatically so you have to do your own research. If you dont have a stand to place this on then the machine cant cool itself properly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matagatsu,
It's unfortunate to hear about the driver and the unit not cooling properly. This is not the kind of experience we want our customers to have. Have you updated the drivers directly from our website? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - https://www.asus.com/support/FAQ/1015064/
Troubleshooting 2 - https://www.asus.com/support/FAQ/1035376/
It okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay. The battery life was okay but if you are travelling u should carry the charger. The performance was good.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, we truly appreciate it. To improve your battery life, please refer to the FAQ below. If you have any other technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/support/FAQ/1043914/
Cheap Charger
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop works fine for what it is, charger stopped working right after the return window.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the charger failed to work. This is not the kind of experience we want any of our customers to have. Have you tried to use a different power outlet? I'm happy to look into this matter, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Overpriced
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good speed, screen is garbage. This thing is way overpriced for a 3050TI. Should be around $1100.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. Rest assured we will make a not of this review and passed it on to our team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Beautiful laptop, terrible screen ghosting and QC!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is beautifully constructed and well thought out, however, there are some serious issues with ASUS's quality control for a laptop that costs this much. I bought my first Flow x13 and had to return it because its screen had a yellow tint with terrible ghosting. My replacement unit came in with FedEx and I must mention that it seemed that my box was terribly handled as it had dents and bends all over ( and that's the laptop box inside the external packaging!!!!). Now, my replacement unit had a heating issue and the temps on the CPU would easily go upto 90c (170 - 190F) under slight load. The idle temps would stay around 60s (c) which is too high. I had to return the replacement too and ask for a refund. I have now got a M16. That has much better first impressions compare to this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ajkvpy,
We're sorry to hear about the unfortunate experiences you had with this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
hin ng
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this lap top starting over heating in 15 minutes of use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit is overheating. This is absolutely not the kind of experience we want any of our customers to have. What is the average temperature? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
- Pros mentioned:Performance
bad product or bad lucky
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great performance, great setup but, it's dead today, it's not working. it's not starting anymore. total duration: nine weeks
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your unit died after nine weeks of usage. This is not the kind of experience we want any of our customers to have. Is it unable to turn on? Have you tried to use a different power outlet? I'm happy to troubleshoot this matter, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support