Customer Ratings & Reviews

Its amazing how much youn can do with it the note taking aspect is good very good in noteone with a pen on word not ao much finger print magnet but with a custom skin its all good im loving my school gaming machine

From the specs and all the reviews this laptop should’ve been perfect. however, after going through two different units, there is a fatal flaw that ASUS acknowledges on their own website, but does not have a fix for why this laptop randomly reboots whenever it wants to. I tested this on both windows 10 and 11, both being fresh installs from Microsoft servers and even used ASUS recovery image that comes preloaded with laptop as well. In all instances, it didn’t matter what I was doing, the laptop would just perform a hard restart whenever it wanted to. It wasn’t a thermal issue or heavy usage issue as the laptop will restart even at idle. I even freshly installed windows 11, and within five minutes got a blue screen saying critical service failure and the system started. After reboot, I checked the event viewer for what service was the cause and nothing was listed. Half the time I don’t even get a blue screen, I just get a black screen and then the ASUS logo appears after it restarts. I thought it was just a fluke with the first unit I had, but after returning that one and getting a second one, and having exact same issue, tells me that it’s a manufacturing issue with one of the components inside the laptop and that needs to be addressed ASAP. Unfortunately, when you go to thier website for Support and select that you purchased the laptop from Best Buy, it automatically closes out the support page and tells you to contact Geeksquad support and nothing else. It doesn’t let you put in a ticket in, even though it’s under manufacture warranty still. It has been an absolute nightmare trying to get any support from ASUS after purchasing both units from Best Buy. They basically wash the hands of any support and expect Geeksquad to be able to help you out. This is not a Geeksquad issue. This is an Asus manufacturing issue , but there’s no way to notify them as you cannot even call in to support and open up a ticket either as the same thing happens over the phone. They’ll just tell you to contact geeksquad for any support on the laptop. They basically are abandoning all of their customers who purchase laptops from Bestbuy. Asus needs to fix the hardware issues on this laptop as well as all the support issues or lack there of, before I will buy any of their laptops again or recommend them as a brand. I loved the brand and I loved all there products, this was my fourth Asus laptop after all, but something seems to have gone wrong with the quality control with the 2022 and 2023 model laptops as well as there customer support. I honestly am sad to see the once king of pc products fall so fast.

This is the one with IPS screen, 500 nits of brightness and RTX3060. So far is well made, has a nice bright touch screen, has acceptable graphics speed for most games and has the amazing option to connect a ASUS proprietary RTX 3080 or AMD external graphics card for increased performance.

The fact that this laptop folds over and has a dedicated video card is great. Battery life is so so and the screen doesn't get bright enough. Overall works fine.

First day out of the box, the keys stuck and it was slow. I tried to use unity and the gpu couldn’t process my processes for me to see them on screen at all. I really want to like this laptop, but it just has a bunch of minor issues that cramp the workflow. having to turn the laptop off and on again for it to work correctly, 10 times within 3 hours, should not be a thing. I am attempting to return and get a new one; if that one does not work, i will say don’t get this.

I got it for my son and he is really happy with it.

Great laptop for multiple use cases. This machine is great. I would say the only drawback would be battery life at the moment, only lasts about 3-4hrs of me working. Not to big of a deal because I don't mind plugging in but could be better.

Nice laptop, just don't like the battery life on the device

As soon as I got it, it had great packaging. The overall design is nice. However, it keeps blinking when the computer is off, which kinda bothers me.

It looks great wish it was a little bit brighter and can get loud during high loads but overall works great and performs better than expected

Bought for my grandson to do school work. He says it’s very fast with great graphics.

Supposed to be a gaming laptop but is constantly hitting blue screen errors playing even basic games.

For my first gaming laptop its the best for its price the 2 in one feature is a great for watching things in tablet mode and then being able to switch to laptop for heavy gaming is great

This was perfect for my needs as a gamer and an artist who needed basically an all in one for work. Screen is awesome, games ran great, etc. but I am running into frustrating issues. From day 1 I have been experiencing blue screens of death. Went through and updated everything and it still continued. Now it has gotten to the point that the BSOD will occur, followed by the bios stating that no boot drive is detected(does not show the SSD is even installed) which then would require me to hard shut down the computer for it to come back and reboot. I also have an issue where event shower will literally show hundreds of WHEA 17 error with the PCI express, but only while the laptop is plugged into power. On battery this issue doesn’t persist. I have gone through a few days of trying to troubleshoot the laptop. I have gone as far as doing a clean install of the system and nothing has fixed the issues.

The device matched what was posted. I kind of wish there's a diagnostic for the device before about it.

My son is enjoying his new gaming computer. The clerk that sold it to us did a great job of explaining everything from computer operation to insurance for the computer.

Solid laptop, one of the few gaming laptops that have a touch screen and fold back. Just upgraded the ram to 32 GB and it runs like a dream

I really enjoyed the performance and form factor, but it start having graphics glitches on the screen after a couple hours of Zoom meetings. These don't show up until shortly after the return period ended. I regret getting the open box deal now.

It functions very well! It is fast and can run all my games. I use it for personal uses and for educational use, and the touch screen is very nice to have too.

We are very happy with the purchase. The store agent who took care of us explained everything thoroughly and with full of passion.