Customer Ratings & Reviews
- Model:
- DG300 ROG USB-C DOCK/WW
- SKU:
- 6637824
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Loveing my Bulwark dock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this item! It is great and works like expected!
I would recommend this to a friendExcelent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All ASUS accesories are very nice, excelent materials
I would recommend this to a friendoverheats
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dock looks great and has plenty of ports, but it overheats badly when powered by an external USB‑C battery pack and/or a wall charger. Because of overheating and concerns about long‑term reliability, I decided to return it and would not recommend using it with an external battery pack as the primary power source. Moreover, ASUS should consider removing the bulky plastic hinge on this dock, since most ROG Ally owners are likely to use a dbrand Killswitch travel case that already includes a sturdy integrated stand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS ROG Bulwark Dock DG300. We sincerely apologize for the overheating issue you encountered when using an external USB‑C battery pack or wall charger, as well as for the inconvenience this caused.
Your feedback regarding both the thermal performance and the design of the dock will be passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2511009645-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Defective device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product on launch day, got it home and set it up. The device would not display properly on monitor nor my tv. Really disappointing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ZachA,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing problems outputting video signal to your monitor and TV with this charger dock. To resolve this, ensure your monitor and TV are compatible with your PC. If these are compatible, ensure you are using a compatible and working video cable and your PC's display port is working properly. Additionally, ensure your PC is running with the most current chipset and video drivers, and Windows is up to date. Furthermore, check from the monitor and TV settings, or preference, the correct input source was selected and in Windows Display Properties, the correct display was setup. Lastly, ensure the AC adapter for the charger was connected to a power source to provide the power requirements for your monitor or TV.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Mad it didn’t work correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problems with connection and staying on tv and using wireless controller at same time it did not work correctly at all!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChristopherJ,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2511009645-0001] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Good Dock
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Dock has lights that will sync with the ROG Ally, and does other dock stuff too.
I would recommend this to a friend
