Customer Ratings & Reviews
- Model:
- ROG CETRA True Wireless
- SKU:
- 6541827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are satisfied with the ROG CETRA True Wireless In-Ear Gaming Earbuds, especially the great sound quality and comfortable design. Many also appreciate the reliable connectivity and good battery life. However, some customers found the control scheme to be difficult to use.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Love these!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing alongside the ROG Ally! The quality is amazing.
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great and quick connect to your phone or rog ally
I would recommend this to a friend Buy at your own risk, good when it work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about 3 month stop charging schedule a geek squad repair and was turn down say i had to go to manufacture for service. Call them was sent around thier phone service and was hang up on. Went to website of ASUS and was referred back to best buy. Call best buy conect me back to ASUS an although it was under the one year warranty does not cover shipping to get repaired so its a good time wasted and now i have to wait even long for it to go back to them and come back. Works long enought to past best buy return and exchange policy but makes it hard to deal with ASUS service. Aslo one year warranty dose not cover you shipping it to them
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Awesome sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects easy and has great sound quality. Thats it.
I would recommend this to a friend - Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Active noise cancelation and app usability is good
I would recommend this to a friend - Pros mentioned:Sound quality
great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing product good sound great for gaming and music
I would recommend this to a friend Very Impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a chance to see how these perform. Got it in a good deal and worth every penny i spent.
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good earbuds they work awesome on my rog ally and on my phone as well
I would recommend this to a friendNice sound B+ bad mic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for almost two weeks, i tried playing around with it on the app for the phone and tablet to change the EQ and it was pretty good. Bass hits well, treble and mids meh. The worst part is the mic. My friends could hear me, but it would sound distorted. I even heard my friends through it on a test call and it sounded hollow. I guess its good for gaming with the "low" latency, but mic quality is important for me so i can communicate.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear rxdare,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. We recommend that you connect the device to another unit and confirm if you are still having the issue.
If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2307040261-0001) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Pros mentioned:Sound quality
These are good!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality earbuds. 10/10 I highly recommend.
I would recommend this to a friend - Pros mentioned:Sound quality
Do not recommend
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds have good quality but microphone is probably the worst thing out in the world. Nobody can ever hear me, not even in regular phone calls.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We do understand your concern regarding the issue with the audio and the inconvenience this may have caused.
To resolve the sound problem, please verify if internet service is working properly and stable since poor internet connection while streaming video/audio online will definitely affect the audio quality. Also, please verify if the laptop is running with the most current Windows and audio driver update.
Should you need further assistance, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In "gaming mode" Bluetooth lag is noticeably reduced. I've enjoyed mine quite a bit and was surprised at the quality to price. Worth a look.
I would recommend this to a friend- Pros mentioned:Sound quality
ASUS - ROG CETRA True Wireless In-Ear Gaming Earbu
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In ears they feel they will fall out and don't stay in. The sound is decent
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear David R,
We appreciate you sharing your feedback on the Gaming Earbuds and would like to apologize for the issue you're experiencing. We understand that the product didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2308010828-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An average sound with below average features. Would not recommend at $80
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Viiizon,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2308010828-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Needs work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks like these are made mainly for the asus rog handheld and mobile gaming but for computer gaming theres so much hoops you gotta jump through just to connect them on top of that the asus app wasnt great and you need it to push firmware updated but it struggle to that as well. Ill unfourantly have to wait for the sony elite pulse to come out to see they are good wireless bud for my gaming computer
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kareem,
It is really unfortunate to hear about your disappointment with this product. We understand that this is not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2308010828-0009" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Meh not so great but good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Respectable sound nothing crazy for 60$ when i bought them i guess they are ok no more than that tho
I would recommend this to a friendNice Buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I expected and a decent price. Nice plugs.
I would recommend this to a friend- Pros mentioned:Sound quality
Not too bad.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re alright. The sound quality is good but delayed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lydia,
Thank you for sharing your experience with the Gaming Earbuds, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which our Product team will review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2308010828-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
bad product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connectivity is not very good, they disconnect when you remove them from your ear, but when you put them back in your ear they do not synchronize.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlos S,
Thank you for sharing your experience with the ROG Cetra True Wireless In-Ear Gaming Earbuds. We're sorry to hear about the connectivity issues you've encountered, especially with synchronization after removing and reinserting the earbuds.
To help resolve this, we recommend restoring the earbuds to their factory settings. This can often correct pairing and synchronization issues. For detailed steps, please refer to the FAQ guide linked below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2302005024-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG Cetra True Wireless Wireless Gaming Headset Instructions and Q&A - https://www.asus.com/us/support/faq/1048517/
Not the best but worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works for what i need! I like that it matches up with the ROG Ally, simple, and easy on the ears
I would recommend this to a friend
