Customer Ratings & Reviews
- Model:
- ROG CETRA True Wireless
- SKU:
- 6541827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are satisfied with the ROG CETRA True Wireless In-Ear Gaming Earbuds, especially the great sound quality and comfortable design. Many also appreciate the reliable connectivity and good battery life. However, some customers found the control scheme to be difficult to use.
This summary was generated by AI based on customer reviews.
Not the best but worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works for what i need! I like that it matches up with the ROG Ally, simple, and easy on the ears
I would recommend this to a friend- Pros mentioned:Comfort
Okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable to wear but sound sounded muffled. App wasn’t the greatest.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Felixdacat23,
It is really unfortunate to hear about your disappointment with this product. We understand that this is not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2308010828-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
If you got the ROG Ally these are a must.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the ROG ALLY and used my Air Pod Pro's at 1st, but they would disconnect from time to time so I got these and they are so easy to use it's like airpods and a iphone the ROG CETRA'S and ROG ALLY just go together..
I would recommend this to a friendBuy at your own risk, good when it work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about 3 month stop charging schedule a geek squad repair and was turn down say i had to go to manufacture for service. Call them was sent around thier phone service and was hang up on. Went to website of ASUS and was referred back to best buy. Call best buy conect me back to ASUS an although it was under the one year warranty does not cover shipping to get repaired so its a good time wasted and now i have to wait even long for it to go back to them and come back. Works long enought to past best buy return and exchange policy but makes it hard to deal with ASUS service. Aslo one year warranty dose not cover you shipping it to them
No, I would not recommend this to a friendNice Buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I expected and a decent price. Nice plugs.
I would recommend this to a friendGood but not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good if you’re looking for something on the cheaper side. Connectivity is a bit weird. The bluetooth it uses is laggy and the sound appears a second after you do something. If you’re looking at this for pc earbuds I would say it’s pretty good, but there are better options out there
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maison L,
Thank you for sharing your experience with the Gaming Earbuds, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you are experiencing for continuous improvements to the product line.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2308010828-0031" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
SOUNDS CHEAP, TINNY LIKE 8 DOLLAR EARBUDS.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I looked at the good 5 star reviews on these earbuds, and decided to give them a try, i purchased them and tried them out, disappointed the sound quality is very bad tinny sounds like a cheap $8 pair of cheap earbuds, bass is distorted absent bluetooth drops out, apple ios app missing virtual surround and bass boost, did do latest firmware update, same thing, i have 4 other earbuds and sound much better then these and cheaper, i strongly advise not to buy these earphones, my guess 5 star on these earbuds are fake, trust me do NOT buy these earbuds.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mark.
We sincerely apologize for the issues you've faced with the ROG CETRA True Wireless In-Ear Gaming Earbuds and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. Based on the issue described, we recommend restoring the factory settings of the Gaming Earbuds. The following FAQ below provides the troubleshooting steps. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2302000808-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1048517/
ROG Headphones for life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones for the ALLY, the case have a ton of LEDs to show the charging and when you open it I has the ROG logo. I am a ROG snob and I love this a lot. I bought the ALLY for a travel to Austria and it was great for that
I would recommend this to a friendNot Compatible With Consoles
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works with Bluetooth, but not with Xbox like mentioned. We would have to purchase an additional app to use the headphones. Will be returning the item.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User146276,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless In-Ear Gaming Earbuds. We understand that they didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2308010828-0044" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not that great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not as good as I thought they would be. I gave them away. I should have went with something else.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eagleeye,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless In-Ear Gaming Earbuds. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2308010828-0053" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good for gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good but the charger drops I wish it had a case to hang frim my jeans but o well
I would recommend this to a friendGood to use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very useful glad to be able to use. I highly ,recommend this product
I would recommend this to a friendBetter options available.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had these paired with a ASUS Gaming laptop and returned them both. These headphones only connect if the right ear bud is in and if the case is open. Once the case was closed, they would disconnect. When they were connected (case open), the sound quality was horrible.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tatufrank,
We sincerely apologize for the issues you've faced with the ROG CETRA True Wireless Gaming Earbuds and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Although you returned the earbuds, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2302000808-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
RoG Earphone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is mid and the charging case sucks ngl. Was excited to try them but wasn’t satisfied enough to keep them
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chwibi,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless In-Ear Gaming Earbuds. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2308010828-0050" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great and still use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Veru good price for a great product. You cant reall6 use just one ear piece because each earpiece has different touch patterns for commands, but its just a great product.
I would recommend this to a friendGreat accessory for the Ally
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these solely with my ROG Ally and they’re great. The gaming mode really cuts the latency down. These wouldn’t be my daily drivers but 100% great for the Ally
I would recommend this to a friend- Pros mentioned:Sound quality
Works great for phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing. Connection was great for my phone. Would not connect to 2 computers. It would sync and show. Connect and disconnect. Returned them as i wanted something more versatile. But overall quality is great.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ryan,
Our sincere apologies for the connectivity issues you have experienced with the Gaming Earbuds and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which will be reviewed by our Product team.
Although you have returned the product, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2302005024-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
bad product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connectivity is not very good, they disconnect when you remove them from your ear, but when you put them back in your ear they do not synchronize.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlos S,
Thank you for sharing your experience with the ROG Cetra True Wireless In-Ear Gaming Earbuds. We're sorry to hear about the connectivity issues you've encountered, especially with synchronization after removing and reinserting the earbuds.
To help resolve this, we recommend restoring the earbuds to their factory settings. This can often correct pairing and synchronization issues. For detailed steps, please refer to the FAQ guide linked below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2302005024-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG Cetra True Wireless Wireless Gaming Headset Instructions and Q&A - https://www.asus.com/us/support/faq/1048517/
Amazing aesthetics, ok sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are ok headphone's. The aesthetic and rgb lighting are nice. The sound quality and microphone are ok, nothing amazing. For the price you can’t really complain, but I might return these for something a little more higher end.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Micstev,
Thank you for sharing your experience with the Gaming Earbuds. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We appreciate your feedback which will be forwarded to our Product team for review to enhance the product line.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2308010828-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Wireless ear buds.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent ear buds for $100, so I’m not going to complain. Works well with the Asus ROG Ally.
I would recommend this to a friend