Customer Ratings & Reviews
- Model:
- ROG CETRA True Wireless
- SKU:
- 6541827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the ROG CETRA True Wireless In-Ear Gaming Earbuds for their exceptional sound quality, comfortable fit, and impressive battery life. Many appreciate the low-latency mode, ideal for gaming, and the convenient compatibility with various devices. However, some users found the touch controls challenging and experienced occasional connection issues. A few also noted that the bass could be improved.
This summary was generated by AI based on customer reviews.
Just okay, when they work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I'm pretty disappointed in these earbuds. I have an ROG Ally and bought these thinking they would pair well with the Ally but I was wrong. Overall these are not good quality earbuds, The look nice but feel cheap and the sound quality is just okay. I probably would have kept them if they worked reliably. Unfortunately, I was constantly losing the Bluetooth connection on the left ear bud and occasionally on both. Even when I was Holding the Ally 2 feet from the ear buds they would still lose connection. I tried updating and reinstalling the Bluetooth drivers on my Ally to see if that was the issue but nothing fixed the issues. So these will be returned for another option.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CheeseHeadSLC,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections. The ROG Cetra works perfectly with the ROG Ally, the unstable wireless connection is a random problem.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Controls
Disappointed and will be returning
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like these. I think ASUS sometimes get us with throwing ROG on it and we think it's got to be good for games. The ANC on these is sub-par, the Bluetooth audio lag was out of control unless you engage gaming mode. Impossible to watch video content or game with the standard amount of audio delay. They should just make gaming mode the default. I also found the controls to be quite difficult. I expected some sort of better integration with Armoury Crate software being as these are ROG branded but found no added functionality there. They are an ok pair of BT headphones if they were $50 but not $100. I will be returning these.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Garret,
It is really unfortunate to hear about your disappointment with the Gaming Earbuds. Please accept our humble apologies for the inconvenience caused. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the product, but we will forward your feedback to our Product team for review. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2302000808-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect combo for my ROG Ally , if you experience a little delay just enable the gaming mode on the headphones and you are good to go .
I would recommend this to a friendWireless ear buds.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent ear buds for $100, so I’m not going to complain. Works well with the Asus ROG Ally.
I would recommend this to a friendAsus-rog cetra
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancelation can be better Asus should make a app for these
I would recommend this to a friend- Cons mentioned:Connection
Sounds quality and connection issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked these up to my pc as they were called “gaming earbuds” but honestly theyre only good for music. Game audio is super muffled and tinny, all volume levels had to be changed and I couldnt find the sweet spot. They also disconnected constantly which was a huge issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ItzDoubts,
We sincerely apologize for the connectivity issue you've faced with the ROG CETRA True Wireless In-Ear Gaming Earbuds and the inconvenience caused. Based on the issue described, we recommend restoring the factory settings of the Gaming Earbuds. The following FAQ below provides the troubleshooting steps. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2302000808-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG Cetra True Wireless Wireless Gaming Headset Instructions and Q&A - https://www.asus.com/us/support/faq/1048517/
A little quiet earbuds.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Unfortunately, it's not loud as I'd like it to be.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joshua W,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless In-Ear Gaming Earbuds. We understand they didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2308010828-0047" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good but sound quality isnt quite there
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation works as well as any other headphones I've used, has a game mode that reduces quality slightly to reduce Bluetooth latency that works. But for a 100 dollar set of headphones you woukd expect them to have a little better sound quality
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Morgan W,
We appreciate you sharing your feedback on this product. Your feedback helps us to continuously improve the product and create a better user experience. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We will let the related department know about the issues you are experiencing for continuous improvements to the product line. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2308010828-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great all round system! Great for traveling, relaxing, and gaming. App has customizable equalizer.
I would recommend this to a friendHeadphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and easy to use. Haven’t had any issues since my purchase. Actually gave up AirPod pros for these
I would recommend this to a friendGood Earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are my first earbuds, and I am still getting used to them, but so far so good. The charging cable kind of sucks, comes out of the case if you look at it wrong.
I would recommend this to a friendGood buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For what I have used them for right now work perfect, really haven’t tried them while playing a live game but work good for discord chat right now.
I would recommend this to a friendREPUBLIC OF GAMERS BT EARPHONES
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this the one of my awaiting product to release and now i already have one... it was really good in game this wireless earphone from ROG
I would recommend this to a friendGreat headphones for Ally
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones paired with the Ally great and I haven't had any issues with them while gaming. Have not tried chatting or online gaming while using them just yet.
I would recommend this to a friend- Cons mentioned:Connection
Not any good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend these at all. So many issues. One the connection happens in case. Two the left won’t stay charged. Resetting didn’t help. ASUS couldn’t address the issue and claimed they were faulty. Not impressed with them at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yopapa,
We sincerely apologize for the issues you've faced with the ROG CETRA True Wireless In-Ear Gaming Earbuds and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issue explained it seems the Earbuds are defective. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2302000808-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Pretty good, mayne
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On God these buds is dope asf! Gonna have your sound game tight like a dolphins blow hole. No cap.
I would recommend this to a friendGreat Gaming earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product! Never had gaming earbuds before. Will buy the Black ones when on sale.
I would recommend this to a friendA Must Buy for the ASUS ROG Ally
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these Earbuds after I purchased the ASUS ROG Ally. I'm very happy with my purchase, the ear buds pair seamlessly without issues.
I would recommend this to a friendGame
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it a lot, the game mode is super good, it was definitely a good purchase
I would recommend this to a friend- Pros mentioned:Fit
Big name little quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is terrible. They fit great and feel nice but the sound is like dollar store headphones
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joshua M,
We sincerely apologize for the issues you've faced with the Gaming Earbuds and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which our Product team will review to enhance the product line. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2302005024-0012" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support