Customer Ratings & Reviews
- Model:
- ROG CETRA True Wireless
- SKU:
- 6541827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are satisfied with the ROG CETRA True Wireless In-Ear Gaming Earbuds, especially the great sound quality and comfortable design. Many also appreciate the reliable connectivity and good battery life. However, some customers found the control scheme to be difficult to use.
This summary was generated by AI based on customer reviews.
Not ment for deaktop PC
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im sure these are great for all the other intended purposes but it clearly reads “PC” for compatibility. After wasting ny time googling and trying to figure out what I might be doing wrong I call tech support and apparently these are more for console systems and certain laptops. Nit saying they arent good but dont waste your time if you are planing to use them with a desktop.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the connectivity issues you're having with the Gaming Earbuds. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. We take our customers' satisfaction seriously and we want to make sure you're happy with our products and our services. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2308010828-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Comfort
Okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable to wear but sound sounded muffled. App wasn’t the greatest.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Felixdacat23,
It is really unfortunate to hear about your disappointment with this product. We understand that this is not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2308010828-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not that great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not as good as I thought they would be. I gave them away. I should have went with something else.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eagleeye,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless In-Ear Gaming Earbuds. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2308010828-0053" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
If you got the ROG Ally these are a must.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the ROG ALLY and used my Air Pod Pro's at 1st, but they would disconnect from time to time so I got these and they are so easy to use it's like airpods and a iphone the ROG CETRA'S and ROG ALLY just go together..
I would recommend this to a friendRoG Earphone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is mid and the charging case sucks ngl. Was excited to try them but wasn’t satisfied enough to keep them
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chwibi,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless In-Ear Gaming Earbuds. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2308010828-0050" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good to use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very useful glad to be able to use. I highly ,recommend this product
I would recommend this to a friendNot Compatible With Consoles
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works with Bluetooth, but not with Xbox like mentioned. We would have to purchase an additional app to use the headphones. Will be returning the item.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User146276,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless In-Ear Gaming Earbuds. We understand that they didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2308010828-0044" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Better options available.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had these paired with a ASUS Gaming laptop and returned them both. These headphones only connect if the right ear bud is in and if the case is open. Once the case was closed, they would disconnect. When they were connected (case open), the sound quality was horrible.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tatufrank,
We sincerely apologize for the issues you've faced with the ROG CETRA True Wireless Gaming Earbuds and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Although you returned the earbuds, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2302000808-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
SOUNDS CHEAP, TINNY LIKE 8 DOLLAR EARBUDS.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I looked at the good 5 star reviews on these earbuds, and decided to give them a try, i purchased them and tried them out, disappointed the sound quality is very bad tinny sounds like a cheap $8 pair of cheap earbuds, bass is distorted absent bluetooth drops out, apple ios app missing virtual surround and bass boost, did do latest firmware update, same thing, i have 4 other earbuds and sound much better then these and cheaper, i strongly advise not to buy these earphones, my guess 5 star on these earbuds are fake, trust me do NOT buy these earbuds.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mark.
We sincerely apologize for the issues you've faced with the ROG CETRA True Wireless In-Ear Gaming Earbuds and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. Based on the issue described, we recommend restoring the factory settings of the Gaming Earbuds. The following FAQ below provides the troubleshooting steps. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2302000808-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1048517/
Battery life not very good.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself was good quality and worked as intended. Only issue was the battery life was terrible. Felt like every time I turned around they needed charged.
No, I would not recommend this to a friendGood but not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good if you’re looking for something on the cheaper side. Connectivity is a bit weird. The bluetooth it uses is laggy and the sound appears a second after you do something. If you’re looking at this for pc earbuds I would say it’s pretty good, but there are better options out there
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maison L,
Thank you for sharing your experience with the Gaming Earbuds, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you are experiencing for continuous improvements to the product line.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at [email protected] and include the case number "N2308010828-0031" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG Headphones for life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones for the ALLY, the case have a ton of LEDs to show the charging and when you open it I has the ROG logo. I am a ROG snob and I love this a lot. I bought the ALLY for a travel to Austria and it was great for that
I would recommend this to a friendGood for gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good but the charger drops I wish it had a case to hang frim my jeans but o well
I would recommend this to a friendGreat and still use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Veru good price for a great product. You cant reall6 use just one ear piece because each earpiece has different touch patterns for commands, but its just a great product.
I would recommend this to a friendGreat accessory for the Ally
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these solely with my ROG Ally and they’re great. The gaming mode really cuts the latency down. These wouldn’t be my daily drivers but 100% great for the Ally
I would recommend this to a friend- Pros mentioned:Sound quality
Works great for phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing. Connection was great for my phone. Would not connect to 2 computers. It would sync and show. Connect and disconnect. Returned them as i wanted something more versatile. But overall quality is great.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ryan,
Our sincere apologies for the connectivity issues you have experienced with the Gaming Earbuds and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which will be reviewed by our Product team.
Although you have returned the product, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2302005024-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Trash - Very disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems Asus is now in the business of making low quality products. I STRONGLY suggest disabling the iOS mobile app from being able to use cellular data. Asus being a chinese company will be mining your mobile activity 100% certain. It is extremely annoying app settings do NOT save. There's no onboard memory. To apply custom equalized settings you'll have to connect to Bluetooth and then connect the app as well and wait until the app loads the settings. The earbuds do not fit well, regardless what size I try. Battery does NOT last 4 hours at all. The most I've gotten out of them is 3.5 hours of continuous use. Last, the left earbud does NOT charge to 100%. The most I've seen it charge is 85%. Asus used to make good products but not anymore.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nicknamesareuncessary,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless In-Ear Gaming Earbuds. We understand that they didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2302000808-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Amazing aesthetics, ok sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are ok headphone's. The aesthetic and rgb lighting are nice. The sound quality and microphone are ok, nothing amazing. For the price you can’t really complain, but I might return these for something a little more higher end.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Micstev,
Thank you for sharing your experience with the Gaming Earbuds. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We appreciate your feedback which will be forwarded to our Product team for review to enhance the product line.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2308010828-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Theyre good headphones..but thats abt it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These do not allow you to hear and communicate on the mic at the same time on multiplayer games. Huge disappointment seeing as this is what I purchased them for. You can hear great but can not communicate on the buds - only through the console.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael,
Thank you for sharing your experience with the Gaming Earbuds, and for the problems you've encountered. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. We appreciate your feedback which our Product team will review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at [email protected] and include the case number "N2308010828-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Just okay, when they work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I'm pretty disappointed in these earbuds. I have an ROG Ally and bought these thinking they would pair well with the Ally but I was wrong. Overall these are not good quality earbuds, The look nice but feel cheap and the sound quality is just okay. I probably would have kept them if they worked reliably. Unfortunately, I was constantly losing the Bluetooth connection on the left ear bud and occasionally on both. Even when I was Holding the Ally 2 feet from the ear buds they would still lose connection. I tried updating and reinstalling the Bluetooth drivers on my Ally to see if that was the issue but nothing fixed the issues. So these will be returned for another option.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CheeseHeadSLC,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections. The ROG Cetra works perfectly with the ROG Ally, the unstable wireless connection is a random problem.
If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
