Customer Ratings & Reviews
- Model:
- ROG CETRA True Wireless
- SKU:
- 6541827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are satisfied with the ROG CETRA True Wireless In-Ear Gaming Earbuds, especially the great sound quality and comfortable design. Many also appreciate the reliable connectivity and good battery life. However, some customers found the control scheme to be difficult to use.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Control scheme
Disappointed and will be returning
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like these. I think ASUS sometimes get us with throwing ROG on it and we think it's got to be good for games. The ANC on these is sub-par, the Bluetooth audio lag was out of control unless you engage gaming mode. Impossible to watch video content or game with the standard amount of audio delay. They should just make gaming mode the default. I also found the controls to be quite difficult. I expected some sort of better integration with Armoury Crate software being as these are ROG branded but found no added functionality there. They are an ok pair of BT headphones if they were $50 but not $100. I will be returning these.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Garret,
It is really unfortunate to hear about your disappointment with the Gaming Earbuds. Please accept our humble apologies for the inconvenience caused. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the product, but we will forward your feedback to our Product team for review. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2302000808-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Theyre good headphones..but thats abt it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These do not allow you to hear and communicate on the mic at the same time on multiplayer games. Huge disappointment seeing as this is what I purchased them for. You can hear great but can not communicate on the buds - only through the console.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael,
Thank you for sharing your experience with the Gaming Earbuds, and for the problems you've encountered. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. We appreciate your feedback which our Product team will review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2308010828-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Just okay, when they work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I'm pretty disappointed in these earbuds. I have an ROG Ally and bought these thinking they would pair well with the Ally but I was wrong. Overall these are not good quality earbuds, The look nice but feel cheap and the sound quality is just okay. I probably would have kept them if they worked reliably. Unfortunately, I was constantly losing the Bluetooth connection on the left ear bud and occasionally on both. Even when I was Holding the Ally 2 feet from the ear buds they would still lose connection. I tried updating and reinstalling the Bluetooth drivers on my Ally to see if that was the issue but nothing fixed the issues. So these will be returned for another option.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CheeseHeadSLC,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections. The ROG Cetra works perfectly with the ROG Ally, the unstable wireless connection is a random problem.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus-rog cetra
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancelation can be better Asus should make a app for these
I would recommend this to a friendROG CENTRA
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound quality, but very poor mic quality. Would not recommend.
No, I would not recommend this to a friendBattery life not very good.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself was good quality and worked as intended. Only issue was the battery life was terrible. Felt like every time I turned around they needed charged.
No, I would not recommend this to a friendI love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect combo for my ROG Ally , if you experience a little delay just enable the gaming mode on the headphones and you are good to go .
I would recommend this to a friendTrash - Very disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems Asus is now in the business of making low quality products. I STRONGLY suggest disabling the iOS mobile app from being able to use cellular data. Asus being a chinese company will be mining your mobile activity 100% certain. It is extremely annoying app settings do NOT save. There's no onboard memory. To apply custom equalized settings you'll have to connect to Bluetooth and then connect the app as well and wait until the app loads the settings. The earbuds do not fit well, regardless what size I try. Battery does NOT last 4 hours at all. The most I've gotten out of them is 3.5 hours of continuous use. Last, the left earbud does NOT charge to 100%. The most I've seen it charge is 85%. Asus used to make good products but not anymore.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nicknamesareuncessary,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless In-Ear Gaming Earbuds. We understand that they didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2302000808-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good Earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are my first earbuds, and I am still getting used to them, but so far so good. The charging cable kind of sucks, comes out of the case if you look at it wrong.
I would recommend this to a friendAsus
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For asus brand not what i expected wish they had more features
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Javier,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless In-Ear Gaming Earbuds. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2302005024-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For what I have used them for right now work perfect, really haven’t tried them while playing a live game but work good for discord chat right now.
I would recommend this to a friendREPUBLIC OF GAMERS BT EARPHONES
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this the one of my awaiting product to release and now i already have one... it was really good in game this wireless earphone from ROG
I would recommend this to a friendHeadphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are okay not very loud. The look is great tho
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chargers,
We are pleased to hear that you are satisfied with the ROG CETRA True Wireless In-Ear Gaming Earbuds. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2308010828-0051" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and easy to use. Haven’t had any issues since my purchase. Actually gave up AirPod pros for these
I would recommend this to a friendGreat headphones for Ally
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones paired with the Ally great and I haven't had any issues with them while gaming. Have not tried chatting or online gaming while using them just yet.
I would recommend this to a friendGreat buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great all round system! Great for traveling, relaxing, and gaming. App has customizable equalizer.
I would recommend this to a friendSounds quality and connection issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked these up to my pc as they were called “gaming earbuds” but honestly theyre only good for music. Game audio is super muffled and tinny, all volume levels had to be changed and I couldnt find the sweet spot. They also disconnected constantly which was a huge issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ItzDoubts,
We sincerely apologize for the connectivity issue you've faced with the ROG CETRA True Wireless In-Ear Gaming Earbuds and the inconvenience caused. Based on the issue described, we recommend restoring the factory settings of the Gaming Earbuds. The following FAQ below provides the troubleshooting steps. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2302000808-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG Cetra True Wireless Wireless Gaming Headset Instructions and Q&A - https://www.asus.com/us/support/faq/1048517/
A Must Buy for the ASUS ROG Ally
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these Earbuds after I purchased the ASUS ROG Ally. I'm very happy with my purchase, the ear buds pair seamlessly without issues.
I would recommend this to a friendA little quiet earbuds.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Unfortunately, it's not loud as I'd like it to be.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joshua W,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless In-Ear Gaming Earbuds. We understand they didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2308010828-0047" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good looks,bad QC.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the spelled charging, and the led accents on the buds. The buds(left) stopped working in less than a month.
No, I would not recommend this to a friend