Customer Ratings & Reviews
- Model:
- ROG CETRA True Wireless
- SKU:
- 6541827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are satisfied with the ROG CETRA True Wireless In-Ear Gaming Earbuds, especially the great sound quality and comfortable design. Many also appreciate the reliable connectivity and good battery life. However, some customers found the control scheme to be difficult to use.
This summary was generated by AI based on customer reviews.
Great Gaming earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product! Never had gaming earbuds before. Will buy the Black ones when on sale.
I would recommend this to a friendNot bad, Not Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is mediocre, especially at this price point. There is nothing wrong with them, nor is there anything overly great with them. Thus, the 3 star review.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris C,
We appreciate you sharing your feedback on the Gaming Earbuds. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you are experiencing for continuous improvements to the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2308010828-0025" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Game
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it a lot, the game mode is super good, it was definitely a good purchase
I would recommend this to a friend- Pros mentioned:Sound quality
They are okay
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Material seems a little cheap and the game chat quality isnt great when you're speaking to other players but the sound quality is pkay
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlito,
It is really unfortunate to hear about your disappointment with this product. We understand that this is not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2302005024-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Fit
Big name little quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is terrible. They fit great and feel nice but the sound is like dollar store headphones
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joshua M,
We sincerely apologize for the issues you've faced with the Gaming Earbuds and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which our Product team will review to enhance the product line. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2302005024-0012" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
must be something better out there.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These feel cheap and the case does also. I can not tell if the case still has charge on it, it should light up when you open it one day it does the next day it does not.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment with the product, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2308010828-0010] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Wouldn’t recommend for PC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as I wanted earbuds for gaming on my pc. Returned them a couple days later after giving them a try. Probably best for phone/tablet use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Airab,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. We will forward your feedback to our Product team for review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2308010828-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not any good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend these at all. So many issues. One the connection happens in case. Two the left won’t stay charged. Resetting didn’t help. ASUS couldn’t address the issue and claimed they were faulty. Not impressed with them at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yopapa,
We sincerely apologize for the issues you've faced with the ROG CETRA True Wireless In-Ear Gaming Earbuds and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issue explained it seems the Earbuds are defective. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2302000808-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great addition for my Asus Rog Ally
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and i love that they match the Adus rog ally in design
I would recommend this to a friendCould be better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to use it for fps gaming pc well hekk it was a disaster the sound were sync cant tell if footstep left or right . I give it a 3 coz of the app features
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model and would like to apologize for the issues you're experiencing. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. We will be letting the related department know about the issues you are experiencing for continuous improvements to the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2308010828-0013" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I like it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I use feelings very good and reduce noise is very quiet really really like it
I would recommend this to a friendGreat product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality earbuds. Noise canceling works great and like that it has different sound modes like gaming mode.
I would recommend this to a friend- Pros mentioned:Sound quality
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great but only for single player games. once you start a party with someone the quality goes down drastically
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Logan,
Thank you for sharing your feedback on the Gaming Earbuds. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2302005024-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Earbuds. Once you get them paired they’re easy to use and change settings with taps.
I would recommend this to a friendBarely for gamers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like these. Muffled aound, meh bass, not intuitive to pair with a phone. All in all, ROG should do better
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gregariouskhan,
It is really unfortunate to hear about your disappointment with this product. We understand that this is not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2305088665-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Zero input lag
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this earbuds! Perfect with the ROG Ally. The gaming mode has zero input lag.
I would recommend this to a friendThey are great yo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use them everyday for normal day to day use as well as for gaming
I would recommend this to a friendAsus Rog Cetre ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset for the for any gaming system. I will recommend to anyone
I would recommend this to a friendFun and impressive gaming earphones for gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compact and lightweight. Easy connects to my ROG Ally. Livr the RGB lightning logo
I would recommend this to a friendHeadphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useful, this was mainly because they are the same brand as the game console
I would recommend this to a friend