Customer Ratings & Reviews
- Model:
- ROG CETRA True Wireless
- SKU:
- 6541827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are satisfied with the ROG CETRA True Wireless In-Ear Gaming Earbuds, especially the great sound quality and comfortable design. Many also appreciate the reliable connectivity and good battery life. However, some customers found the control scheme to be difficult to use.
This summary was generated by AI based on customer reviews.
not for pc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with pc. It was a struggle to connect via Bluetooth, when I got it to connect it was all static noises. Don’t waste your time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jaerho S,
We sincerely apologize for the Bluetooth connectivity issue you've faced with the ROG CETRA True Wireless In-Ear Gaming Earbuds and the inconvenience caused. Based on the issue described, we recommend restoring the factory settings of the Gaming Earbuds. The following FAQ below provides the troubleshooting steps. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2302000808-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG Cetra True Wireless Wireless Gaming Headset Instructions and Q&A - https://www.asus.com/us/support/faq/1048517/
No bueno
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Felt id be getting an above average set of ear buds but to my disappointment they are sub par unlike many other gaming earbuds.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bables,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless In-Ear Gaming Earbuds. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2302000808-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Poor connectivity
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth connection was horrible. Very robotic, would not recommend.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rick,
We sincerely apologize for the Bluetooth connectivity issue you've faced with the ROG CETRA True Wireless In-Ear Gaming Earbuds and for the inconvenience caused. Please allow us to make your experience with ASUS a better one. Based on the issue described, we recommend restoring the factory settings of the Gaming Earbuds. The following FAQ below provides the troubleshooting steps. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2302000808-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG Cetra True Wireless Wireless Gaming Headset Instructions and Q&A - https://www.asus.com/us/support/faq/1048517/
Don't Last, and The Warranty Service is a Joke
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within a year. Wont charge or power on. ASUS warranty is a nightmare Plus, the armory crate software you HAVE TO HAVE isn't good
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joshua L,
Please accept our sincere apologies for the problems you've encountered with the Gaming Earbuds and our warranty repair process, as well as the inconvenience. This is not the experience we want our customers to have with ASUS products and services. We understand how frustrating this must be for you and we will do everything we can to make it right. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience.
Allow us to make your experience with ASUS a better one. Please send us an email at [email protected] and include the case number "N2302000808-0017" as a reference so that we can further investigate the problem. We understand how urgent it is to get your unit back in working order, we want to assure you that we can assist you with the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not get again because it’s bad and the battery life is bad too
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jimmy M,
Thank you for sharing your comments regarding the ROG CETRA True Wireless In-Ear Gaming Earbuds. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us [email protected] include the case number "N2302000808-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Shet earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely can hear and battery dies before u even set them up worst headset / earbuds ever
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AcEazy17,
We sincerely apologize for the issues you've faced with the ROG CETRA True Wireless In-Ear Gaming Earbuds and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.
Please allow us to make your experience with ASUS a better one. Based on the issue described, we recommend restoring the factory settings of the Gaming Earbuds. The following FAQ below provides the troubleshooting steps. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2302000808-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1048517/
Garbage sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These suck. They produce the sound quality of muffled tin can speaker
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rawson,
We sincerely apologize for the issues you've faced with the ROG CETRA True Wireless In-Ear Gaming Earbuds and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. It is greatly appreciated that you have provided us with your feedback, which our Product Team will review.
Please allow us to make your experience with ASUS a better one. Based on the issue described, we recommend restoring the factory settings of the Gaming Earbuds. The following FAQ below provides the troubleshooting steps. If you require any further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2302000808-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1048517/
They are ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you dont have an option these are decent just very tinny sounding
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the Gaming Earbuds, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We appreciate your feedback which will be reviewed by our Product team.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at [email protected] and include the case number "N2302000808-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Couldn't get it to work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work with my pc, so I didn't have a good experience
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Seth L,
Our sincere apologies for the problem you have had with the Gaming Earbuds connecting to your computer and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To assist you in troubleshooting the issue, we have provided a link to the instructions and FAQs for the earbuds below. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to investigate further the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2302000808-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1048517/
- Pros mentioned:Battery life, Sound quality
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely worth the price, I typically don't spend much on earbuds but I decided to go with Asus as I love the brand and typically wear earbuds the majority of the day so the brands Ive chosen are decent but only last about a year. The noise cancelation feature on these is amazing. I have adhd, so I'm already sensitive to noise, but on top of that I have a concussion. I can actually go to the gym if I'm wearing these, had 2 girls directly next to me running on the treadmills and I almost had to leave. I swapped to heavy noise cancelation, and you can just hear the noise slowly drain out. The voice assistant is great as well, and the different controls you can use just by tapping. The battery lasts long and I rarely have to recharge the case. These are also the only earbuds I have owned where I can take phone calls and people don't yell, "I can't hear you!!" half the time. So the mic is clear for phone calls as well. The ONLY thing I would change is changing the tap controls. I'm very specific when it comes to controls and I typically switch them to what I already know, I'm a left earbud wearer. The pause, answer/end call, next/previous content control buttons are all through the right earbud. I probably would've swapped some of them to the left controls but you can't edit them. Other than that, love the earbuds and it's great you can use the Armoury Crate app with them
I would recommend this to a friend Eh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do not connect to PS5 smh disappointed at that fact
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Deadpool ,
We certainly understand your disappointment with the product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2302000808-0003 ] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Comfort, Connectivity
ASUS-ROG CETRA Trie Wireless In-Ear Gaming Earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connects very easily and has several listening modes. Charges for a long time. Very happy with it. Very comfortable in my ear.
I would recommend this to a friend - Pros mentioned:Comfort
Good bang for the buck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this headphones for about a month, while they are very comfortable to wear they do have some things that need improvement. There is not volume controls so you will have to adjust the volume on your phone or smartwatch. And the companion app doesnt add any real value to the earbuds besides just adjusting the eq. Somethings make no sence like if you wear only the left earbud you are not able to pause/skip songs. Maybe some of this issues could be addressed when we get a software update.
I would recommend this to a friend - Pros mentioned:Sound quality
Great Earbuds & Love The Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds sounds amazing! I bought regular airpods but the sound isnt as good. I actually thought these earbuds wont sound good but they do. The noise cancellation really works. Also for the price this is so worth it in addition its wireless charging. The armoury crate which is free to download on the app store or google play store is optional if you want to customize the equalizer and know the power percentage of the earbuds. When charging the earbuds up, its very fast. I use it for mobile gaming sounds like your in the game lol, i sometimes jump scare myself someone sneaking behind me and shooting me behind on call of duty mobile.
I would recommend this to a friend - Pros mentioned:Sound quality
Pretty good enough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They're pretty good. The normal mode works fine on smartphones for watching videos and such, but the gaming mode is a necessity for pc use (at least for my laptop). The noise cancelling is pretty good, though I don't have anything I can really compare it to. The sound is good, though I would still prefer my actual headphones when I have them.
I would recommend this to a friend - Pros mentioned:Fit
They're decent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these as my backup headphones. They fit great in the ear for adults, but are a little big for younger teens. The sound quality is just ok, not horrible but also not high end. For the price they work pretty good.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great earbuds, happy with purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds, sound quality is good and they are comfortable
I would recommend this to a friend - Pros mentioned:Sound quality
3 stars due to defect.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fresh out of the box and for about 3 days they worked great. Rhey sound amazing, the bass js a little overwhelming but its fine. Sound quality is crisp. The issue i had is that my right earbud just stopped working and would no longer charge or connect. I tried all troubleshooting and nothing would. Ended up returning and wont purchase again due to not wanting the issue to happen again. If your pair isnt defective theyre great
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the Gaming Earbuds, and we apologize for the problems you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We appreciate your feedback which our Product team will review.
Although you no longer have the Earbuds, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2308010828-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Comfort, Sound quality
Happy with purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great. Comfortable fit. Good value, looks great
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! Great base & sound! Would highly recommended for purchase.
I would recommend this to a friend
