Customer Ratings & Reviews
- Model:
- ROG CETRA True Wireless
- SKU:
- 6541827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are satisfied with the ROG CETRA True Wireless In-Ear Gaming Earbuds, especially the great sound quality and comfortable design. Many also appreciate the reliable connectivity and good battery life. However, some customers found the control scheme to be difficult to use.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
3 stars due to defect.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fresh out of the box and for about 3 days they worked great. Rhey sound amazing, the bass js a little overwhelming but its fine. Sound quality is crisp. The issue i had is that my right earbud just stopped working and would no longer charge or connect. I tried all troubleshooting and nothing would. Ended up returning and wont purchase again due to not wanting the issue to happen again. If your pair isnt defective theyre great
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the Gaming Earbuds, and we apologize for the problems you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We appreciate your feedback which our Product team will review.
Although you no longer have the Earbuds, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2308010828-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Comfort, Sound quality
Happy with purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great. Comfortable fit. Good value, looks great
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! Great base & sound! Would highly recommended for purchase.
I would recommend this to a friend - Pros mentioned:Sound quality
Rog
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good earbuds sounds great lightweight product cool lights
I would recommend this to a friend Earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing earbuds Works great with my Asus Rog Ally
I would recommend this to a friendHeadphone Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 stars because they do not work good when using a bluetooth dongle on your PC. Specifically when you join other people's lobbies in a game.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear User718640,
We're sorry to hear that the ROG CETRA True Wireless Gaming Earbuds do not function properly when using a Bluetooth dongle. To further investigate this problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2308010828-0048" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, decent noise canceling, but nothing compared to a Bose or Sony. However, it’s sleek and clean and matches the rest of the ROG lineup
I would recommend this to a friendGreat sale price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 pairs of these headphones at such a great price one for my little brother another one for my dad they are super happy 2 thumbs up
I would recommend this to a friendGreat stuff
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bougbt this for my younger brother who also has a rog ally it was a great gift and he seems very happy with it. Would recommend
I would recommend this to a friendASUS Rog Ally
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly with the Asus Rog Ally only thing is the battery life is not good
I would recommend this to a friendsuccesfull
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is very useful, but the only drawback is that it does not have a button.
I would recommend this to a friendgood product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works great, works good, does everything i need it to do.
I would recommend this to a friendThe bluetooth sucks u cant go 2 feet from pc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So when i play some time i might have to get up and walk to door and kitchen or anywhete in house as soonas i get out my chair the bluetooth signal goes a away !! They suck dont buy unless u plan on takin out ear everytime u go 2 feet from where they are paired
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trill0600,
We're sorry you're having connectivity issues with the Gaming Earbuds. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2302000808-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/global/support/FAQ/1048517/
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks audio cut out and an don’t last on a charge an the mic cuts out
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Garrett B,
We sincerely apologize for the issues you've faced with the ROG CETRA True Wireless In-Ear Gaming Earbuds and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. It is greatly appreciated that you have provided us with your feedback, which our Product Team will review.
Please allow us to make your experience with ASUS a better one. Based on the issue described, we recommend restoring the factory settings of the Gaming Earbuds. The following FAQ below provides the troubleshooting steps. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2302000808-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1048517/