Customer Ratings & Reviews
- Model:
- ROG CROSSHAIR VIII HERO
- SKU:
- 6356982
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the ROG Crosshair VIII Hero motherboard's overclocking capabilities, extensive USB ports, and high-quality build. Many appreciate its strong performance and the numerous features, including customizable RGB lighting options. The board's compatibility with various AMD CPUs and RAM is also frequently praised. However, some find the price to be a significant drawback.
This summary was generated by AI based on customer reviews.
OMG!! this is too sweet!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last MB was an ASUS ROG Crosshair V..... this upgrade is nice, real nice.
I would recommend this to a friendGreat mobo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, plenty of I/O ports. Very easy to set everything up.
I would recommend this to a friendnice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good product I recommend it 100% excellent quality
I would recommend this to a friendTop Of The Line
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great in every way. Advanced features for advanced users.
I would recommend this to a friendGreat board
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice aesthetic, easy connectors throughout the boa
I would recommend this to a friendGreat but needs wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great but with wifi could be better. Get Dark Hero
No, I would not recommend this to a friendFantastic, but...
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great board, however it shuts off sometimes during sleep and the only way to get it of sleep mode is power cycling the PSU. It's an Asus issue and won't corrected any time soon.
No, I would not recommend this to a friendSold 'used' as 'new', missing packing materials
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.'Best Buy Buyer-Beware' While this board was/is great it came damaged and I took it like a dog, the condition it was sold to me in is highly suspect. Best buy sold me a 'used' device at 'new' prices. This box was open upon reception. Dust had gotten only the board. This board was removed from the anti-static protective bag. The box under the board had been damaged as the now naked pins had ripped and torn the box up. Dang Best Buy, never had anything like this before, I'm dissapointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you received your unit in such condition. We would recommend that you reach out to BestBuy to get a replacement model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Don't buy ASUS
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy ASUS they're as anti consumer as you can get. Good luck if you have problems with any of their products.
No, I would not recommend this to a friendReally asus & bestbuy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can you stop selling this one and sell the one that actually comes with the wifi6 its just dumb to even get this when its 2020
No, I would not recommend this to a friendThis board is known to have ram issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked amazing in my build but after it was all set up and ready to go worked fine, downloaded windows and everything. Then my toddler accidentally pulled off my power cord plug off the wall, fine right accidents happen, power outages happen with pc running, you just turn it back on. Wrong this motherboard did not. kept giving me an error code that when I look it up, it was talking about the ram sticks. Oddly it would turn on with one ram stick, some times two but not all four. Looked into it more and found out that’s a huge problem with that motherboard with ram issues. Return it n got my second choice which was half the price n works amazing, went thru a power outage n everything still running great, I game daily! If your wondering what motherboard I eventually went with it’s a tuf gaming board and it was half the price of this crapping board.
I would recommend this to a friendShipped used broken and missing componets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy shipped me a used item with missing items. The box and board was also damaged. They have done nothing to resovle the probelm.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Russ,
We sincerely apologize for the poor experience you've had with getting a used product. We recommend reaching out to Best Buy support using the contact details found in the link below for assistance. You should be able to get a refund or replacement based on their return policy. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2101060759-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Contact Best Buy - https://www.bestbuy.com/contact-us
so far running fast
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the product is running very well so far time will tell
I would recommend this to a friendDifficult board
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second time i have had issues with rog motherboard by Asus. Bios update issue and would keep rebooting. Returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the motherboard, and you had to return it. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link
to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Great board but horrible chipset wuality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get me wrong I wanted to love it. The problem is that this chipset and the chipset fan on this version is HORRIBLE. Doing any light tasks like browsing made my chipset be at 60 Celsius, even though this fan has an auto stop feature below 50 Celsius, I don’t know how it could be possible to reach it. In games like battlefield 5 I was at 80 on the x570 chipset
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BestBuyed,
I'm sorry to hear that you were unsatisfied with the chipset temperature of this motherboard. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. Both of the temperatures you noted are well within specification, however I understand if you are not comfortable with temperatures that high. If you haven't already, I would recommend contacting your retailer for a return. I will also forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N2011075054 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Used motherboard
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this board new from bestbuy but it was not sealed the board had scratches it looked used so i went to the store Immediately to return it. Now they posted it again available for pick up today lol. They don't mind selling it again over and over for the same price.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that you purchased the unit new but received it used. This is not the kind of experience we want any of our customers to have. I'm happy to know that you have returned it, if you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Unstable BIOS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After updating to the latest BIOS, motherboard is unstable. Keeps getting post error.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Paeng,
We are terribly sorry the device keeps giving you a post error and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you. We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Pictures don't match the product listed or shipped
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first two pictures on this listing show the Crosshair VIII Hero w/ wifi. The product listed and shipped to me was the non-wifi version.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear HouseTyrell,
It is unfortunate that you bought the NON-WIFI version of this motherboard by mistake. This rendition of the board does not have WIFI. I have forwarded the review to related department to avoid these types of issues going forward. Sorry for the inconvenience. If you have any questions or concerns, please contact me at [email protected] and I will help you to the best of my abilities. I'm here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as reference.
Thanks for choosing ASUS
Regards,
Justin
ASUS Customer Loyalty
Broken on arrival
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came damaged, returned, will review again when I receive replacement
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that your unit came damaged. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Poor quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First startup started sparking and almost caused a fire...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the issues you're having with this model. We would recommend that you reach out to BestBuy so their team can look into this issue.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support