Customer Ratings & Reviews
- Model:
- G531GT-BI7N6
- SKU:
- 6335589
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the ROG G531GT's performance, graphics capabilities, and value for the price. Many appreciate its sturdy build quality and high frames per second in games. However, some users have reported issues with the keyboard, lack of a webcam, and shorter than expected battery life. The laptop's tendency to overheat and generate fan noise also received some negative feedback.
This summary was generated by AI based on customer reviews.
Great gaming pc for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it’s a great value for the price. Runs well.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Very happy with it!!!!!!!!!!!!!!!!!!
I would recommend this to a friendGood for simple things
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed new for Sims game. This item did not have the memory and speed needed to run this game. Returned and got a gaming laptop. But had one similar to this version and worked well until screen died after 2 years.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear ANJO,
Thank you for your feedback on this model, We truly appreciate you taking the time out to let us know. Firstly, We would like to extend our sincerest apologies for any inconvenience this may have caused you. To ensure the best gaming experience please try updating your graphics card to the latest version via GeForce Experience. If you need any further assistance, feel free to contact me at [email protected] I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is N190789183.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Great Gaming when all features work.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in May 2019. Had to send it out for speaker and keyboard repair in August 2019. Without computer for 2.5 wks. Works normally after repairs. Very hopeful this is a one time issue.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear mlems1,
Thank you for your review. I'm happy to hear that your laptop has been working normally after being repaired! If you have any general or technical questions regarding your laptop in the future, please email me at [email protected] and include a link to this review for reference. Have a great weekend!
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Cons mentioned:Keyboard
Ok but returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need a full keyboard for a 15” laptop, it didnt and the trackpad was not what i like and couldnt justify keeping it for the price.
No, I would not recommend this to a friend Missed the mark
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning it for a dell g3. Performance was great but the 1650 and poor display made it fall short of expectations. Thermal performance while gaming was excellent.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear geeksq89,
Thank you for your feedback on this model, We truly appreciate you taking the time out to let us know. Firstly, We would like to extend our sincerest apologies for any inconvenience this may have caused you. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Are you experiencing any difficulties with your laptop that would reflect the 3-star review? Please provide us with any details so we can further assist. If you have any product inquiries you can reach me via email at [email protected]. You can reach me at [email protected]. Your case for reference is N190854761.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Cons mentioned:Battery life
Eh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not the best for sit run yea but it’s battery life is only a 1-2 hours and I got it brand new it lags sometimes too
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Soul,
I'm sorry to hear that you are unsatisfied with the battery life of your laptop. That is certainly not the type of experience we want any of our customers to have. Are you seeing battery life of just an hour when gaming or when using the machine for internet browsing? I'd be happy to help you troubleshoot some ideas to increase your battery life. Regarding your lag issue, is that in games or during normal use? I recommend installing any available Windows updates, and also following the link below to update your BIOS and VGA drivers. If you have any general or technical questions, please email me at [email protected] and include case #N200367376 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
G531GT downloads: https://www.asus.com/Laptops/ROG-Strix-G/HelpDesk_Download/
Short circuit
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was best laptop ever i had until short circuit happened in my laptop. It happened when i played game. I took it to service they said its short circuit
No, I would not recommend this to a friendLack of ports/slots
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was initially very pleasing then I noticed its lack of hdmi and USB slots. Didn't have a USB c. Returned it.
No, I would not recommend this to a friend- Cons mentioned:Keyboard
Issues!!! Bad video
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This labtop has gave me nothing but issues. Updates all drivers and bios and the screen still randomly will go black and come back. From searching the internet to playing games. I don’t recommend this computer. Lots of reviews just like mine with the same issues.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Timmy,
Thank you for writing a comment for the product. Firstly, we would like to extend our sincerest apologies for the issue with your screen randomly going black despite the trouble shooting steps that you have tried. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. Inorder to resolve the display please try the steps listed below. If the issue persists, we recommend that you back up your data and perform a system reset.
Hard Reset/Restart:
Please perform a hard restart.
1. Unplug the charger.
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
BIOS Reset
1. Push the power button and tap on "F2"
2. Once in the BIOS, tap "F9" and select "Yes"
3. Then tap on "F10" and select "Yes" (to save settings and restart)
If you need any assistance, please don't hesitate to contact us via email at [email protected] and provide this link for reference. On behalf of Asus thank you for your patience and your support. Looking forward to your response in the future. Have a wonderful day.
Thank you for choosing ASUS!
Best Regards,
Stephanie M
ASUS Customer Loyalty US Suppor
Extend your Asus Warranty Plz!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was incredibly happy to purchase this computer! After for using it for about a year, there was a bios update that caused Windows to crash and that was the end of it all! I've been spending money to fix the same laptop and Im still making monhtly payments. Had to send back to manufacturer. Prob the worse case scenario.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Battery keeps so short
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fully charged battery only can keep for few hours.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the battery. This must be frustrating, please attempt the steps from the below and if you wish to troubleshoot further, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - How to fix the short battery life problem: https://www.asus.com/support/FAQ/1043914/
- Cons mentioned:Keyboard
Awful buy a Mac
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, keyboard broke in 1 month and geek squad did nothing but say they can ship it out.... I used it for college at the time so I couldn’t do that usless garbage pc NEVER UPDATE THE KEYBORD IT BRICKS IT!
No, I would not recommend this to a friend Good but bulky
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great processor and specs, but the bulky case is what made me trade it in.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Bill,
Thanks for sharing your ASUS product review. We're glad to hear you're satisfied with your laptop. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If any issues arise with the functionality of your laptop, you can contact me at [email protected]. Your case for reference is N190945428.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop was ok. My mistake in not getting a larger one.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear sharon,
I'm sorry to hear that you were unsatisfied with the size of your laptop. This is absolutely not the type of experience we want any of our customers to have. We do have a 17-inch model of this laptop available. If you have any general or technical questions, please email me at [email protected] and include case #N200226251 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Cons mentioned:Keyboard
Bad computer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had nothing but problems with this computer, the computer screen would black out and it would freeze up randomly. I would eventfully swap it out for a different computer altogether.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are terribly sorry to hear that your device screen would blackout and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. We are recommending to reinstall the graphic card driver from the ASUS support page. Please follow the steps to complete the installation.
1. After the download is completed, go to where you saved the folder.
2. Right-click on the folder and choose ''Extract All'' and then choose ''Extract'' again.
3. After all the contents have been extracted, you may delete/disregard the folder with the zip icon.
4. Next, open the SETUP file.
5. Please choose to 'repair' or 'update' the existing installation (driver) if any one of those options does appear in the setup. Finally, restart after the installation is completed.
We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Not a long term investment
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Main issue is the charging port breaks very easily. Created in a non secure manner and requires a sizeable repair. And good luck finding a replacement charger if needed
No, I would not recommend this to a friend- Cons mentioned:Fan noise
Open Box No please
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop might be really good by review but i bought open box and the laptop arrived with a really loud and possibly broken fan.
No, I would not recommend this to a friend Asus junk
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is by far the largest piece of junk I have ever bought. My last Asus was not great but it put this piece of junk to shame. Boot up and it won't let you type and programs refuse to open and then you can't even restart to try to clear the issue. This company is on its way down folks do not buy anything from them as I have wasted thousands now. Hope this helps someone from the same fate I have had twice now.
No, I would not recommend this to a friendBroke 1 month In
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The motherboard went bad, one month into ownership. Now one year later it makes a terrible grinding noise.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CJED,
We would like to extend our sincerest apologies for the device motherboard not working correctly after one month and no it's making a grinding noise and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We are recommending having the unit sent in for servicing. You can have the Return Merchandise Authorization (RMA) created Online by visiting our support page and selecting "service and repair", below that option please select "Create Online RMA." You also have the option to contact us directly, and we will create the RMA for you. For further assistance or if you would like to discuss this matter further, please reach out to our customer support team.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support