Customer Ratings & Reviews
- Model:
- G531GT-BI7N6
- SKU:
- 6335589
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the ROG G531GT's performance, graphics capabilities, and value for the price. Many appreciate its sturdy build quality and high frames per second in games. However, some users have reported issues with the keyboard, lack of a webcam, and shorter than expected battery life. The laptop's tendency to overheat and generate fan noise also received some negative feedback.
This summary was generated by AI based on customer reviews.
Cheap but unreliable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's my first time buy the ROG. I WAS a little bit disappointed with that. After 2 months, the GPU fan rattles severely and has big noise. And bestbuy ask me to talk with factory. It's only 2 months! My god!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear David,
It's regrettable to hear you've encountered issues with your laptop's fan. Please reach out to me at your earliest convenience and I'll sure to provide any answers and/or resolutions to your product issues as quickly as possible. You can reach me at [email protected]. Your case for reference is N191123056.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Machine Good, Speakers "OMG Aweful"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two of these for my Daughters, They were good compared to the past Machines. I purchased because I have one that works good(Battery Dead though) . But when playing music on speakers. OMG - They are sub standard. And we just purchased them last month and a half ago. They sound as if they are blown, and they rattle. Just noticed now when I was with my Daughter.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Paliza,
Thank you for taking the time to post your feedback, we truly appreciate it. We are terribly sorry to hear that your having issues with the device speakers. We understand your disappointment with the device. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. We are recommending to reinstall the audio driver from the ASUS website, Please use the link provided: https://www.asus.com/Laptops/ROG-Strix-G/HelpDesk_Download/. Rest assure the information provided will be noted and we will do some investigations regarding to this issue to ensure there is no recurrence of the issue. We are recommending to have the unit sent in for servicing if the issue persist. We certainly value your feedback. For further assistance please feel free to reach out to us by email: [email protected]. Please use a link to this review as reference. We’re here to help you and all others with these issues, Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard
Laptop is filled with issues.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but issues with keyboard, speakers and fan.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear ChrisD,
Thank you for posting your feedback on this model, we truly appreciate it. We are terribly sorry to hear that your having issues with the device keyboard, speakers and fan and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect.
We will be happy to assist you with having these issues resolved. Can you tell us in details what exactly is happening with the device keyboard, speaker and fan? We truly appreciate your feedback. If you wish to discuss this further, feel free to contact us via email: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Cons mentioned:Heat, Webcam
Thorough Review After 2 Years Of Ownership.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was one of my first gaming oriented computer I've ever had, and was a big upgrade compared to the weak HP laptop with no dedicated GPU. To get straight to the point, let's begin with all the issues I've experienced with this laptop for the past year and a half. The main issue I've had with this laptop is the excessive overheating. Cooling issues have always been an issue at the very start of getting this laptop. There is practically no intake vents to get in fresh air, only vents to expel hot air. The air being so hot I can keep a plate of food warm enough with it. There is tiny holes at the end of the laptop to get in some air, but they're practically useless since they're so small, and get clogged with dust. Thanks to ASUS ROG cheaping out on the thermal paste, The CPU will shoot up to 95-100 degrees Celsius upon mild load, and will stay that way. It'll begin to thermal throttle excessively limiting more of it's performance. However the GPU manages to remain at a fair temperature, just not so much the CPU.. The lack of ram (which is upgradable) is very frustrating. With only 8 GB, it's barely enough to get by, let alone comfortably. 2-4 GB of ram is reserved by hardware and software, only leaving you with 4-6 gb of free memory. The laptop will begin to freeze up and stay that way for a few seconds until it can recover. The ram is only rated for 2600 MHZ, but I feel like it's not near close that speed, multitasking is okay.. but it's annoying not having the extra ram, which would be helpful. The GPU on the laptop is the 16 series 1650 Mobile at 4gb , which fails horribly when comparing it to other mobile and desktop GPUs. I compared a GTX 1030 2 GB (Desktop) and the 1650, and the 1030 had outperformed it by a long shot, which is quite tragic considering that the 1030 has half the VRAM of the 1650, and pretty much being an entry-level GPU. Storage is a little bit of an issue but it's not entirely horrible. You get a little over 500GB of storage which you can learn to live with if you're smart at what you download. The refresh rate is rated around 120-144 HZ, which is completely false. The built-in screen does not exceed more than 60 HZ. however an external monitor can be plugged in to be ran at a higher refresh rate, but some performance will be sacrificed. As seen in the photos of this laptop, there is no webcam. For some this will be an issue, but for other demographics it will not. The laptop also comes with a built in mic, but the mic placement is awful. It's located at the bottom of the screen, and when enabled, the quality is very disappointing. You will be able to hear the typing of the keyboard VERY audibly, which is not ideal for video calls or Discord calls. In fact it's very irritating. When speaking normally. the quality of the audio is simply straight up bad, so you're better off using a headset with a mic, or buying a USB studio mic to talk with. Now moving onto pros, the CPU of the laptop (despite overheating almost always) tops out around 4 GHZ at max load, (4.5 is obtainable with overclocking, but I highly suggest not doing it) and always promises good boot up speeds, download speeds. and cpu-intensive games or apps. The build quality of the laptop is quite sturdy, but obviously not indestructable like most gaming oriented laptops. It's slim and easily portable, which makes it decent for moving around. ASUS ROG has implemented their own software to monitor temperature and control other features of the laptop, like the RGB keyboard. The software is simple, organized, and easy to understand and use. To conclude my review, I'd say that it is simply not worth the money. Is it good? It's okay.. give this to anyone who has never had a gaming-focused computer, they'll be happy with it. But to people who care about performance and such, it's not for you. For $999-$1100 USD you can land yourself a solid desktop to outperform this laptop by a long shot. Or a better laptop.. but desktops will always have the most performance, since mobile CPUS and GPUS have to sacrifice a good chunk of their performance in order to be fitted into a laptop. There's a reason why people stay away from laptops, don't waste your money!
No, I would not recommend this to a friend Rog G531gt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop did not feel like the highest quality product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrew,
I'm sorry to hear that you are unsatisfied with the quality of the laptop. This is absolutely not the kind of experience that we want any of our customers to have. Are there any problems with the build quality or performance? If you have found any physical defects, I would recommend returning the unit to your reseller. For performance issues, I'd be happy to help you troubleshoot. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2102028200 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Wouldn’t start after 2 weeks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it for the first two weeks but then it just wouldn’t come on.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Fna0626,
I'm sorry to hear that your machine is not booting after just two weeks of use. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. If the unit is not responsive to charging or holding the power button for 20 seconds, it will need a hardware repair. Please reach out to me at [email protected] and include case #N200584262 in your email for reference. I'd be happy to get an RMA started for you.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Facing issues with Wireless adaptor
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Facing issues with wireless adaptor stopping randomly and pathetic user support from best buy and ASUS customer care. ASUS takes more than 10 days to repair in warranty cases.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I’m sorry to hear you had such a frustrating experience with your computer and our warranty process. This is absolutely not the kind of experience we want any of our customers to have. To ensure that you have no continued issues, we will take the necessary time to apply the best servicing possible. If you wish to collaborate this issue to a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Many applications problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apps tend to crash constantly. Laggy and buggy a lot.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We are terribly sorry to hear that your apps are crashing and the computer is running slowly. We do ensure that all products undergo intensive quality control, testing and inspections. Did you perform any recent windows update? Please attempt these steps within the faq below. If you need further technical assistance, feel free to reach out to me at [email protected] and provide this link for reference.
I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Tips to improve PC performance in Windows 10: https://support.microsoft.com/en-us/help/4002019/windows-10-improve-pc-performance
Horrible Gaming Computer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer continually glitches out. Ran every diagnostic on it and let the geek squad know about it. They sent me home 4 times with a computer that still didn’t work.
No, I would not recommend this to a friendNot a fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work as well as I anticipated. Not a fan. Mark D
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Mark D,
Thank you very much for taking the time out to post your feedback on this model, We truly appreciate it. Firstly, We want to extend our sincerest apologies for any inconvenience this has caused you and that the device is not working as you anticipated. We certainly understand your disappointment with the device. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Can you please tell us in detail the issue your having with the device? If you wish to discuss the matter further with us, please feel free to reach out to us at by email: [email protected]. Please use a link to this review as reference. We’re here to help you and all others with these issues,Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Charger port broke.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charging port was messed up out of the box, it didn't fit well in the port so it had to be messed around with, and on a long flat surface. Then it just wouldn't charge at all so I can't use the computer at all 3 weeks into having it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Victor,
We are terribly sorry to hear that the laptop charging port was not working properly out of the box and now the device is not charging at all and for the inconvenience this have caused you. This model undergoes intensive quality control testing and finial inspection for both hardware and software. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. Please allow us to make your experience better.
We are recommending to have the unit return to Best Buy and request a replacement once your within the return time period. This model also comes with warranty coverage for any issue that you may experience. You can also have the unit send in to ASUS for repairs. A Return Merchandise Authorization (RMA) can be created Online by visiting our support page and selecting "service and repair", below that option please select "Create Online RMA." You also have the option to contact us directly, and we will create the RMA for you. For further assistance or if you would like to discuss this matter further, please reach out to our customer support team.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Frustrated
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am sorry to say this is not a purchase I would do again. We bought two of these computers in April of 2020. Used rarely for work at home during Covid and a year later, not working.
No, I would not recommend this to a friendUgh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to activate windows 10 after calling Best Buy I was told I need to contact MicroSoft to get the key. If MicroSoft is unable to provide the key I will have the option of returning the laptop to BestBuy. Not happy at all.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you were unable to activate windows. If this is a new unit with the OEM copy of windows, we can assist you with the product key otherwise if you installed another version of windows, you will need to contact Microsoft. If you have not found a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Performance, Ram
Old Faithful!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've never had a single issue with this laptop. It's played every game I've ever thrown at it, with a minor RAM upgrade just this year, and I've had it for about 5 years now. Will definitely be sticking to this brand when I upgrade.
I would recommend this to a friend Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With this being my 1st gaming laptop I expected it to be alot more powerful and faster but it was extremely slow and crashed alot.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear KingJayy33,
Thank you for sharing for your experience regarding our product. We certainly value your feedback. We’re sorry your experience didn’t match your expectations as your first gaming laptop. Please allow us to make your experience with ASUS a better one. Firstly we will have your review passed over to our development team. Secondly we would recommend backing up your data and resetting the unit back to default to see if the continuous crashing is software related. More information on resetting this unit can be found here: https://www.asus.com/en/support/FAQ/1013065/. If this does not resolve the issue, we would recommend returning the device to the place of purchase. Best Buy happens to also be a authorize ASUS service center for units that where purchased there. Therefore you can have the unit taken there for a assessment.
If you need any assistance, please don't hesitate to contact us via email at customerloyalty@asus.com and provide this link for reference. On behalf of Asus thank you for your patience and your support. Looking forward to your response in the future. Have a wonderful day.
Thank you for choosing ASUS!
Best Regards,
Stephanie M
ASUS Customer Loyalty US Support
should not be on the shelve
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible, the graphic card chip decided to died and i had to return back to the store. FPS dropping like crazy when i was playing League of legend
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the FPS dropping, this must be frustrating. This can be normal as video fps drops because the scene has changed and it takes CPU/GPU processor to calculate the distant landscape, but in a few seconds the fps returns to normal. We do hope that your impression will not be long everlasting.
If you have any other unit in mind, we can assist you in choosing the right one that suit your needs, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Bricked itself 16 days after purchase during a mov
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bricked itself 16 days after purchase during a movie.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Imnotabricklayer,
I'm sorry to hear that your laptop is suddenly having boot issues. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If you have been charging the machine for at least 8 hours and are unable to power it on, I recommend contacting Best Buy customer service for a return. If you have any general or technical questions, please email me at [email protected] and include case #N200360749 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Nice when it works.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap. Half the time it won't turn on. 1 month left on my 1-year warranty.
No, I would not recommend this to a friendNo Video Camera!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer did not come with a video camera!!! I would not have bought it if I had known that!!!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I'm sorry to hear that you are disappointed without the video camera. This is not the type of experience we want any of our customers to have. There is an option to connect an external camera via the USB port. Rest assured that your feedback will not be unnoted. If you need technical assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
No
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motherboard went down 2 months after warranty was up. Now I have a $900 paper weight.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the motherboard failed 2 months after the warranty ended. This is not the type of experience we want any of our customers to have. We do have an excellent OOW warranty repair process that you can consider. If you wish to discuss it, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support