Customer Ratings & Reviews
- Model:
- G15CE-B9
- SKU:
- 6455823
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 3.6 out of 5 stars
- Ease of Use
Rating 3.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent performance and high-quality GPU of the ROG Gaming Desktop, along with its good value for the price and solid build quality. However, many customers also point out issues with the cooling system and some express dissatisfaction with the case design. Concerns regarding the RAM's specifications were also noted.
This summary was generated by AI based on customer reviews.
Noise and High temperature but cheap
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You MUST buy an extra GOOD fan and the old fan sounds like helicopter :x
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear , We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. However, You might experience the following issues when the device overheats: Certain applications occupy the CPU / Memory resource / Dust buildup on the fans Unacceptable operating environment / The fans wear and tear in use over time. You can use the following information for improvement: 1. Use Task Manager to check if there are certain applications occupy the CPU / Memory resource 2. Make sure the vents aren’t blocked 3. Update and confirm BIOS / Windows packages / drivers with the latest version. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
- Cons mentioned:Case
Poor design, need more fans and a larger case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On start up computer sounds like a wind tunnel after any load at all is put on it. Rear fan is too small for application and CPU fan could be larger too. Suggest a larger Case because these two fans cannot expel enough heat if any load at all is put on system.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you having with this model. Please allow us to make your experience with ASUS a better one. Rest assured we will have this information passed on to our team.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Best way currently to get an RTX 3000 series
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A pre-built is probably the only way to guarantee yourself access to 3xxx-series RTX cards while mining remains as profitable as it is in 2021. This particular pre-built machine is one of the best I've seen without quality parts throughout.
I would recommend this to a friendCpu cooler needs to be upgraded
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. It works but the cooler could be better. Otherwise it’s great.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I will be letting the related department know about this concern for continuous improvements to the product line. Please ensure to keep your Windows OS up to date. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Cooling
0/10 would not recommend.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Imagine my surprise when I unpacked this Frankenstein of a pre-built and it can't run Steam without overheating. Will be returned in the morning.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the unit overheating while running steam. Have you updated the BIOS and the Windows OS? If you have not returned it, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Outstanding pc
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this pc setup since December of 2021 and man I’m impressed hasn’t let me down nor have I had any cooling issues. Top notch graphics card also. I would definitely recommend this pc
I would recommend this to a friend- Cons mentioned:Cooling
Hot Fire
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.CPU heatsink was not fully installed and CPU started overheating while in Windows setup. Case is a hot box and I have to replace it already. LHR I think. CPU overheats so easy in this case even with the bad cooler installed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear the unit is overheating. This is absolutely not the kind of experience we want any of our customers to have. I'm happy to investigate further, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Cooling
Oven and jet in one pc
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a oven with jet sound don’t wait and buy it. It is not bad if you want to upgrade all of cooling system and fans of it with huge amount of money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experience with the desktop. Does it shut down? What is the average temp on idle? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Constant Blue Screen Crashes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not even sure what's wrong with my PC. Same issues as everyone with the heating, I installed an AIO and No problems with temps. However, I have been plagued with a blue screen after blue screen. The windows file they gave me was corrupt and I had to download a new one online and boot it up with a USB version. After that I was finally able to get back into the computer but now I'm plagued with blue screens. a different error every time. "Critical structure corruption error" "attempted execute of no execute memory" Running diags on memory shows "critical hardware error see manufacture for support" If it's not crashing it works well, but seeing as I get a crash almost every half hour its unusable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the desktop blue screening. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. I will forward your feedback to the product team for future improvements. Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/support/FAQ/1042499/
- Cons mentioned:Cooling
Hot topic
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instantly overheats and restarts. There is one little very loud fan for the whole system. This computer has serious problems.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SusieQ,
We do understand your concern about thermal issues.
It is normal for the Desktop PC to generate excessive heat while under heavy load especially during, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. It does decreases or normalizes once utilization goes down. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please verify if no system resource hungry applications are running in the background, this will spike the temperature and may cause auto-restart. It does decreases or normalizes once utilization goes down.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
best pc and its a 3070rtx
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i made this purchase for my wife she wanted a pc to be a gamer like me she loves it she so happy now we can play together cod fortnite apex she loves the colors
I would recommend this to a friendUnder delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A disappointment, the motherboard was very weak. The processor not what I expected for a gaming machine. The video card was a founder's edition, also not what was expected. Overall, a poor-quality machine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tony,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that it is a decent desktop PC that runs popular games and computing applications, without compromising system stability and performance as long as Windows and drivers are up to date.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Perfection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer, ran everything smoothly, and perfect for anyone interested in 1080-1440p gaming even 4k on some of the current/older titles. Definitely recommend.
I would recommend this to a friend- Cons mentioned:Cooling
Plan to upgrade cooling immediately
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible requires extra cooling with hardly any room , must be comfortable with working with small parts , don’t buy unless your buying an aio with it , install before first use
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pahhh,
I do understand your concern about the cooling system in the desktop PC.
The cooling system is adequate to dissipate heat efficiently while under heavy load, without doing an upgrade. It is normal for the PC, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please check if the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. Also, while gaming, please ensure no resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Cooling
Overheat problem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its really bad since day 1 the whole pc turns off by itself due to overheating and the cooling system its really bad its only a fan and you cant add more on this case wouldn’t recommend
No, I would not recommend this to a friend - Cons mentioned:Cooling
P.O.J.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.P.O.J. taking it back tomorrow. Very loud fan and overheats too much, other than that its o.k.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you reach out to Best Buy so their team can look into this issue.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Highly recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best affordable gaming PC! It is exactly what I’ve wanted for gaming and I’m not disappointed in the least. Great quality!
I would recommend this to a friendIt heats up so bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly,I didn’t really like this desk top,it heats up so fast! The power button is placed in a weird way too!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the unit overheating. This is absolutely not the kind of experience we want any of our customers to have. Please attempt to turn off power saver mode for the GPU on graphics settings and toggle on hardware accelerated GPU scheduling.
To change this setting, with your mouse, right-click over the Windows desktop and select "NVIDIA Control Panel" -> from the NVIDIA Control Panel, select the "Manage 3D settings" from the left column -> click on the Power management mode drop down box and select "Prefer Maximum Performance"
Open the System section and scroll down on the Display tab, and click ‘Graphics settings’ at the bottom. Once you’ve enabled the setting, restart your PC.
For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Gaming pc +more
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Puchased this computer 2 years ago and needed ro bring in becuase of a flawed drive. Great for pc gaming and overall good pc.
I would recommend this to a friendGreat value, need a bit more stuff.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer, awesome value. Get a better cooler, and a bigger case(makes the cooler install a lot easier)
I would recommend this to a friend