Customer Ratings & Reviews
- Model:
- G15CE-B9
- SKU:
- 6455823
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 3.6 out of 5 stars
- Ease of Use
Rating 3.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent performance and high-quality GPU of the ROG Gaming Desktop, along with its good value for the price and solid build quality. However, many customers also point out issues with the cooling system and some express dissatisfaction with the case design. Concerns regarding the RAM's specifications were also noted.
This summary was generated by AI based on customer reviews.
Faulty power supply
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PSU failed a month in, hope I can get refund. DNB!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carl,
We're sorry to hear that your PSU failed after a month. Please allow us to make your experience with ASUS a better one. We would recommend that you have this unit sent in for servicing so we can have our team look into this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item very bad and low service so dont buy it any more…
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We do understand your dissatisfactions with the product and the inconvenience this may have caused.
On the contrary, lots of satisfied customers, having positive experience using the PC, will agree with me that it is a decent computer that can run popular games or computing applications, without compromising system stability and performance.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Performance
Asus …. Best brand hands down .
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer. Worked and works wel. Asus is one of the top brands of computers. Need one durning that time and it worked out perfectly for my needs. Still running strong.
I would recommend this to a friend - Cons mentioned:Cooling
$1500 can get you a better build
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall its just okay. My friend had a power surge to her room(the PSU was plugged directly into the wall) that fired her PSU so I replaced it for her. The case is a pain to open up, the front panel especially, and the cables to the buttons on front at fatigue and the panel is cheap plastic. The case should come with more fans in my opinion if its a $1,500 build. The stock Intel cooler for the CPU runs way too hot for that chip, again I think for $1,500 they should at least put a better cooler in. The PSU is only 500W... kind of low wattage. The PC still runs games but I think they skimped on a lot of the little parts that would make this PC run smoother and last longer. For $1,500 you could get a way better pre-built. I would of told my friend this but she did an impulse buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RawrinX,
We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107020733-0087) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
- Cons mentioned:Cooling
Cool it then perfect value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Such a good price in these times when getting GPU's is hard. Like others, the fans are loud and temperature is HIGH. I play Black Desert Online and with open case it was still reaching 100C max. However, I had best buy geek squad install Noctua NH-U9S for roughly 60$ + 60$ for install price. Now my idle of 65C turned to 35C. My max is 65C instead of 100C. If you don't get another fan, it's not worth it. However it is the perfect prebuilt if you do get another fan.
I would recommend this to a friend - Cons mentioned:Cooling
If you don't like it you can always return it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like everyone has already mentioned, the cooling in this pc is not the best. i would even say bad. That being said i decided to install a be quiet slim and the cpu temps have improved by miles. This simple cooler will do the trick and its only 30 dollars! Yes you can go with a aio if want to get a bit better performance and should if overclocking, but if you plan to use this for casual gaming and everyday work, the one i installed has been working perfectly fine.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I'm sorry to hear that the stock cooler didn't meet your needs. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, I will have this pass over for further improvements. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
3 years later
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still working 3 years later no issues at all! Daily gaming and have never had an issue.
I would recommend this to a friend- Cons mentioned:Cooling
Random shutoff
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Components are great, exactly what I expected and hoped for... except the dang thing constantly shuts off for no reason with no error code to follow. I purchased the 3080 version and the only thing I can figure is the power draw is just too much. It only works laid on its side, but still randomly shuts off if the card starts to pull any extra power. for $2000 it needs to at least run. The cooling is an easy fix and was to be expected, but the power problem and constant shutoffs even after the cooling was fixed.... unacceptable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ScottTownsend,
Indeed, the desktop PC comes with great components.
We certainly understand your disappointment and the inconvenience this may have caused if the PC is randomly shuuting down.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. To resolve the issue, please ensure Windows, chipset and video drivers are up to date. Also, check the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please verify that no resource hungry applications are running in the background, this will definitely spike the temperature and may cause auto-shutdown.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Gpu
Just disappointing...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I work in IT for a living and jumped at the idea of getting a 3070 with this RAM and CPU combo at this price point over building one due to the ridiculous GPU prices. However, after 4 months of intermittent usage, the motherboard is now in need of replacing. It is such a shame as I have been praising ASUS products for past 7 years. I no longer have faith in the brand and will definitely never buy another pre-build or ASUS product. Such a shame.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Cooling
Best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so good hasnt failed me once and i do reccoment 2 change your cpu cooler
I would recommend this to a friend It was insane Jarvis
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good gamming pc running at 500 fps and I I didn’t studer at all
I would recommend this to a friendDont buy it overheats
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Heats up to 92 degrees celcius after just opening a chrome tab and even after changing BIOS settings still overheats
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the unit overheating. This is not the kind of experience we want any of our customers to have. Does it constantly stay at 100 degrees? What is the average temp on idle? I'm happy to troubleshoot this matter, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support