Customer Ratings & Reviews
- Model:
- G15CE-B11
- SKU:
- 6455824
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 3.6 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers value the powerful GPU and excellent performance of the ROG Gaming Desktop, frequently praising its performance and price. However, many customers express concerns regarding the cooling system, citing excessive noise and inadequate cooling as significant drawbacks. The case design also receives mixed reviews.
This summary was generated by AI based on customer reviews.
terrible quality control
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited since I purchased this PC on sale for around $1600 so I was just going to fix the cooling. But when the PC arrived the motherboard was damaged so it didn't work at all
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cody,
We're sorry to hear that you're motherboard is damaged. We would recommend that you have this unit return to your place of purchase to get a replacement model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fan, power button continously stop working, the computer was overheating like crazy after owning it for 2 weeks i was severly disappointed
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JodyB,
We do understand your concern about the fan noise.
It is normal just like any other brand with the same hardware configuration, for the fan to spin at full-throttle and generates noise louder than normal while the PC is under heavy load like gaming, especially during the initial WINDOWS setup and WINDOWS Update installation. Also, the fan noise will be louder while antivirus software or malware are running continuously in the background. Please ensure the system was not compromised by viruses or malware by doing a full system scan using an internet security software or application. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle and noise will be louder than normal. It does decreases or normalizes once utilization goes down.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
CPU overheats and turns off machine.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats and turns itself off downloading anything or installing anything. Don't know how to fix it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit overheats. This is absolutely not the kind of experience we want any of our customers to have. Have you tried to reset the BIOS? What is the average temperature on idle? You can reach me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
So loud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed. It was on sale the videocard was excellent but the sound is like jet plane and my housemate is complaining about it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RoCH,
We're sorry to hear about the unfortunate experience you're having with thhe cooling on this model. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient airflow for better heat dissipation. While gaming, please ensure no resource-hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Pass
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work out of the box, when I turned it on it sounded like I was on the deck of of an aircraft carrier.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nator,
We do understand your concern about the fan noise.
It is normal just like any other brand with the same hardware configuration, for the fan to spin at full-throttle and generates noise louder than normal during POST(Power On Self Test) when the PC was powered on. Also, while the Desktop PC is under heavy load like gaming, especially during the initial WINDOWS setup and WINDOWS Update installation. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle and noise will be louder than normal. It does decreases or normalizes once utilization goes down.
If the system will not bootup or power on, usually, you will do the following to resolve the issue. Please verify if the unit is connected to a working monitor using known good video cable and the correct input source from the monitor was selected correctly.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit delivered started over heating out of box Decided to send back
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nothappy,
We certainly understand your disappointment with the quality of the product that was received and the inconvenience this may have caused you. Please know that all ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Should you need any assistance with the product. You can reach me at cl-adrian@asus.com. Your case for reference is N2107000501-0035.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Terrible cooling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible CPU thermals causes it to crash need to open AC up check thermal paste connection
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you try to do a battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully-charged, please use the system, without the AC adapter connected, and drain it completely again. Please repeat the charging process thereafter. Also, please verify if the unit is running with the most current system update and third-party battery draining applications are not running if not in used.
For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Way too loud
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pc runs like a jet engine it’s soooo loud Do not recommended
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tier,
We're sorry to hear aout the unfortunate experience you're having with this pc running loud. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient airflow for better heat dissipation. While gaming, please ensure no resource-hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Bad Comp
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First day setting up, CPU Error and then dead mobo.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Missy,
We are truly sorry to hear of your dissatisfaction with your desktop pc. The experience you have described is not the one we desire to provide to our customers. We strive for incredible in everything we do, and providing an excellent experience is important to us. For further assistance, send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107000501-0113) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Tijean
ASUS Customer Loyalty US Support
NOT GOOD
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad GPU One fan GPU Not good cool *NO THERMAL PASTE APPLYED*
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the GPU and fan on this model. We would recommend that you have this model sent in for servicing so we can have our team look into this issue.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:PerformanceCons mentioned:Fans
Overall a pretty good prebuilt just runs hot!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This prebuilt PC is really good when it came to performance, it ran great with great specs! Although due to its cheap and very loud fans it tends to overheat!
I would recommend this to a friend - Pros mentioned:GpuCons mentioned:Cooling
Good pre-built with a bit of modification.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.***Purchased for $1599.99*** **Upgrading from a GTX 970** If you're someone like me who doesn't want to deal with building a computer from scratch, this is a pretty good pre-built option. That said, I did open the case up and swap the stock CPU cooler with a Vetroo V5, and added three more generic 120mm fans for increased air intake after reading about the heat concerns in other reviews. This cost me about $50 and an hour of my time. I can play cyberpunk2077 at ultra settings for hours, and the CPU temp never exceeds 85C. My only other recommendation is swapping the HDD for a 2.5in SSD. You can get a plastic HDD to SDD mounting adapter for like $5, and screw it into the lower compartment where the HDD is kept. Of course you can always just buy an additional NVMe M.2 memory card and connect it to the open slot on the motherboard. I expect I'll be able to play the newest games at 1080p/60FPS for at least the next 5-7 years. If you've got a nice monitor that supports 1440p/144hz+ then you'll be golden for many years as well.
I would recommend this to a friend - Pros mentioned:PerformanceCons mentioned:Case
Great computer in a bad case......
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box in excellent condition. It arrive with only 8GB of RAM. I contacted Best buy and they replaced my unit with a brand new computer. I removed all the components and installed them in a MSI MAG FORCE 100 case, along with an cooler master AIO, an additional 16GB of RAM. I replaced the 500GB M.2 with a 1TB and reinstalled the original m.2 in the #2 slot. Clean installed windows. This machine is a cool running beast. Handles DCS WORLD in 1440 at max settings with ReShade and Discord running and still pushes WELL OVER 110 FPS at 65c. Great components.....case not so good! I spent about $200 dollars on upgrades (used the 1tb M.2 from my previous computer). Purchase price was $1815 plus $200 in upgrades....NOT TOO BAD! BTW I got a FHR RTX3080 Tuf Gaming graphics card.
I would recommend this to a friend - Pros mentioned:Performance
Pc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it in 2022 and its been working pretty good
I would recommend this to a friend - Cons mentioned:Noise
GAMING PC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT PC, LOTS OF POWER, ONLY CON I HAVE IS THAT IT IS VERY LOUD.
I would recommend this to a friend - Pros mentioned:PerformanceCons mentioned:Noise
Great PC!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the First pre-built PC i have purchased. I have previously built my own PCs from individual components (32+ years). I really like this PC. Except for the loud (Start-up / very occasional) fan ramp up. most of the time the fan is VERY quiet. I would defiantly recommend this PC. I love the performance!
I would recommend this to a friend - Cons mentioned:Case, Cooling, Noise
Read before buying!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never leave reviews but I had to for this one. It's honestly embarrassing that best buy would even put this PC on the shelf. The cooling system is absolutely atrocious. And the case is SO SMALL AND TIGHT that even if you wanted to upgrade the fan it won't fit. Launched warzone and all 6 cores we're at a *constant* 100°C and the computer sounded like a jet engine that was about to blow up. Do yourself a favor and don't buy this. You'll thank me later I promise.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ahmad,
It's unfortunate to hear the temperature is high and the fan is loud. This is not the kind of experience we want any of our customers to have. It can be normal for the desktop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load, especially during gaming, WINDOWS Update, and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient airflow for better heat dissipation. While gaming, please ensure no resource-hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature decreases or normalizes once system resource utilization goes down. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
ROG gaming PC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is amazing! Great deal too, bought in 2022 and have been enjoying it ever since
I would recommend this to a friend- Cons mentioned:Cooling
Good specifications, bad cooling.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this pc a lot but the problem was the cooling, because of the 80mm fan intake and no outtake the fans sounds very loud but the performance is awesome.
No, I would not recommend this to a friend - Cons mentioned:Case
Great Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The specs are great for the pricing but the case is not the best.
I would recommend this to a friend