Customer Ratings & Reviews
- Model:
- G15CE-B11
- SKU:
- 6455824
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 3.6 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers value the powerful GPU and excellent performance of the ROG Gaming Desktop, frequently praising its performance and price. However, many customers express concerns regarding the cooling system, citing excessive noise and inadequate cooling as significant drawbacks. The case design also receives mixed reviews.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Cooling
Asus how are you going to fix these cooling issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This desktop has mostly negative reviews but also glowing reviews. What gives? I agree with the one star reviews. Inadequate cooling and little options to correct it. I have seen Asus reply to other desktop reviews on this website but they have not replied to any of these negative reviews. That's odd. Asus how are you going to fix these cooling issues on a $2,000 desktop???? Why should I have to fix the cooling issues?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Onehottamale,
It's regrettable to hear you've encountered issues with the CPU cooler. This is absolutely not the kind of experience we want any of our customers to have. Please provide the temperature you're getting during idle vs heavy load. You can also try setting your fans to performance mode via Armory Crate. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Your case for reference is N2107000501-0037.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Cons mentioned:Cooling
Buy new car, then buy parts so it doesn't blow up.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much the same thing. You'll see Asus respond by saying how "we tested it". Well, maybe they tested it outside the case with the AC blowing on it. It's pretty obvious, based on the reviews and REAL WORLD experiences of those who bought it, that Asus CHEAPED OUT on cooling(especially the CPU). It boggles the mind that an OEM, with their buying power, couldn't put a decent cooler on their products. Reviews showing customers spending 150.00 and more after their purchase proves that they'd spend a little bit more initially in order to avoid the hassle... Shame on Asus(most other prebuilts too).
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the desktop. ASUS ensures all products are designed for durability, with a lifespan that’s double the industry standard. I'm happy to investigate this matter, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Cooling
Don’t buy this PC, cooling sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad experience with this product. Don’t buy it. Cooling is just so poor that the machine shuts down and crashes. Got it today and after 2 hours of Asus support there is nothing they can do. Total waste of customer’s time and lack of commitment by Asus’ team to save a few bucks on the most basic thing: cooling! Just bad business to try to trick people
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit is shutting down. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a
random case. If possible, you can further explain to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Gpu
ASUS - ROG Gaming Desktop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS - ROG Gaming Desktop - Intel Core i7-11700KF - 16GB Memory - NVIDIA GeForce RTX 3080 - 2TB HDD + 512GB SSD
I would recommend this to a friend Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not now, but I have always had a good transitions with You Guys! Keep up the good work!
I would recommend this to a friend- Cons mentioned:Cooling
Not so great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You would have thought for that power they would have gotten away from air cooled and water cooled everything for that price
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tomcou, It's unfortunate that this model does not meet your expectations, this is absolutely not the kind of experience we want any of our customers to have. If you have any other concerns you can email us at customerloyalty@asus.com and we will explore every possible avenue to address the issue the best way we can. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
amazing comp
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really great computer, love that i am finally able to get one
I would recommend this to a friendWrong CPU in build. Not happy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this today. CPU is an 11700F, so no overclocking. Everything else is good.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Catreina,
Please allow us to apologize for the incorrect CPU you received. We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence.
We do value our customers and take negative customer service experience very seriously. We would recommend to reach out to Best Buy to have this issue rectified.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107005272-0077) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support