Customer Ratings & Reviews
- Model:
- G16CH-I73060VR
- SKU:
- 6537024
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the ROG Gaming Desktop's performance, graphics capabilities, and ease of setup. Many appreciate its affordability and the included processor and RAM. However, customers are negative about the limited storage space and some have expressed concerns regarding the cooling system. The power supply's capacity is also a point of discussion among some users.
This summary was generated by AI based on customer reviews.
Not a good gaming pc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t even play any games because the screen turns off. I assume is due to overheating
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Roxana N,
Our sincere apologies for the problems you have had with the desktop and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2308021338-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/