Customer Ratings & Reviews
- Model:
- G16CHR-I7KF4070SVR
- SKU:
- 6572408
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the ROG Gaming Desktop for its strong performance, powerful NVIDIA RTX 4070-SUPER GPU, and ample 32GB of DD5 RAM, allowing for fast speeds while maintaining minimal fan noise. Many find the desktop reasonably priced given its specifications. However, some customers have reported issues with the audio and limited storage capacity expansion.
This summary was generated by AI based on customer reviews.
Good for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a little disappointed to se a B760 in it, but not a bad machine at all.
I would recommend this to a friendawesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best pc built to upcomed with very good looking pc and beautiful
I would recommend this to a friendHad to pick this one as original pc broke <24hrs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as fast as the original CyberPowerPC - Gamer Supreme Gaming Desktop - Intel Core i9-14900KF - 64GB Memory - NVIDIA GeForce RTX 4070 Ti SUPER 16GB - 2TB SSD but Also not equivalent.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Belinda F,
Thank you for sharing your comments regarding the Gaming Desktop PC. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2408029738-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
DO NOT BUY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely atrocious experience. Id waited years to get a gaming PC and finally pulled the trigger. First up, no integrated graphics. So being a noob I didn't know I needed to use the HDMI outlet on the gfx card. THREE best buy tech support guys didnt either. I obviously wasnt getting a picture with the integrated gfx outlets at the top. 3 different tech guys told me take it back for a replacement. I drive 1.5 hours to the only Best Buy with it in stock, and the guy says 'were you using the graphics card HDMI?' So I did and it worked. 3 hour round trip wasted. Then it worked fine for a day, beautifully in fact. Then I turn it on 2 days later, today, and can't get audio to work. Whatever teoubleshooting steps you may be thinking, I tried it. I troubleshot this issue for 4 hours, tried multiple audio sources, and even got BB tech support to remote into my computer and run diagnostics and try to fix. No fix. They said to bring it in. In addition, this thing WILL NOT detect an Xbox Series X controller via bluetooth, no the Arctis Nova Pro headphones, nor the Sony WH1000XM5 headphones. Faulty bluetooth adapter maybe? At any rate this has been the worst tech experience I've had in my 41 years. I will just stick to console gaming. Ive never had any issues at all with a PS5, series x, or Steam Deck. Do not recommend.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JamesA,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused if you are having issues with the PC. The Intel Core i7-14700KF doesn't have an integrated GPU, as a result, the video ports on the motherboard will not work, the monitor needs to be connected to the Nvidia GeForce RTX 4070 video connectors. Regarding the issue with the Bluetooth controller, check if Windows and the Bluetooth driver are up to date. Updates for this PC are available for download at: https://rog.asus.com/us/desktops/mid-tower/rog-strix-g16chr/helpdesk_download/ . Additionally, check if Bluetooth devices are working properly and paired successfully with the PC inside Windows Settings. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance with the PC, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
At my last attempt with Best Buy and Asus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an open box that was supposedly verified by Best Buy, but sure enough, it won't connect to the monitors. I take it back and after some time, they come out with a replacement. Maybe my fault for assuming it would be tested prior to but this one, while it turns on, it doesn't get power to the mouse and keyboard nor does it get any signal from my TVs or monitors, the same ones that work fine with my laptops, Xboxes, and other PC. Fine. I'm going to drive my 4th hour to Best Buy this weekend and attempt to have them see what the issue is, if not replace and CHECK BEFOREHAND before I walk out the door. Otherwise, if they can't help me I'm swearing off Best Buy and ASUS.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tyler A,
Please accept our sincere apologies for the issues you have encountered with this desktop model and the inconvenience caused. This is not the quality of products we aim to provide. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our Product Team for review.
We understand that you will be visiting the place of purchase and we hope that you can return the device and receive a functional replacement.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405026005-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ASU Pc
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pc worked great for 7 months until the motherboard went it so that is out being replaced but it has done everything I wanted it to do
No, I would not recommend this to a friendA Horrible Experience and a Broken Computer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this gaming desktop from the store of Veterans Memorial Blvd in Metairie, LA. I brought it home, hooked everything up, and it didn't work. Kept getting "No Signal. Is it on?" between a few new monitors and televisions. Tried two different HDMI cables. The first person I spoke to with Geek Squad refused to answer any of my questions and told me to call the store. The store instantly said that it's a Geek Squad Problem. About 6 or 7 reps later, I just decided to return it and never buy PC's from Best Buy again. These people sold me a computer that doesn't work and then didn't want to help me afterwards. It was a horrible experience from start to finish. The last woman I spoke to said I can return it for a full refund if it's done within 15 days so I'm doing it as soon as I finish up with my last patient. PRODUCT DOESN'T WORK.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stephen,
We sincerely apologize for the issues you've faced with the desktop and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2405026005-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Audio
Not very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio keeps having issues and the PSU is too weak to connect another SSD drive. I couldn't recommend this computer. When asking for advice, the representative for the company said they don't help with the computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Werewookiee,
We sincerely apologize for the issues you've faced with the Gaming Desktop PC and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the audio issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405026005-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/faq/1015070/
I don’t know how it works. It never showed up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this for a present and you needed a signature to drop it off. Somebody signed for it that I didn’t know who it was cause it wasn’t my house customer service lead me on for almost a month telling me that I would be getting a refund for my troubles and then it got denied and then they told me to contact my local law-enforcement which I did and like I thought they couldn’t do anything about it so Best Buy customer service sucks and I will not be buying anything from Best Buy again. I know that won’t hurt them because they are a big chain but be careful when you order things because they will not compensate you or help you in the least bit, they’ll tell you everything is OK. They’re sorry for your troubles and they’ll make it all right cause that’s all they said and nothing was made right the supervisor didn’t make it right and nobody would get back to me anymore about anything
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We do understand your dissatisfaction with the quality of your recent customer service experience with your seller and the inconvenience this may have caused.
If you need further assistance with the PC or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Regards,
Rodel
ASUS Customer Loyalty
Avoid the i7-14700KF
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome gaming pc except for the faulty i7-14700KF. Returned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Melissa,
Thank you for sharing your feedback on the Gaming Desktop PC and we apologize for the problem you've faced with the the processor. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Having returned the desktop, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2408029738-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Beware of open boxes items!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased an open box computer for our son for Christmas. The description stated that it could be missing some non essential items like manuals. We had to drive 50+ miles in Houston traffic to pick it up, since they wouldn't ship it. Our son goes to set the computer up, only to find it had no power cable. We tried to call the store to solve the problem, only to get directed to a call center. After several attempts to resolve the problem with customer service, they ultimately told me that the power cord wasn't an essential item and i needed to purchase the item. Really? A power cord is a non-essential item? The worst part is I'm supposed to be a valued customer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bigjim4x,
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused if the open box item is missing a power cable. Typically, ASUS doesn't provide replacement for missing accessories with open box products being sold by resellers. Please contact your seller for details regarding their policy on open box products. Should you need further assistance with the desktop PC, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Horrible Customer Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered the product for a Xmas gift, but the package got delayed. Not ideal, but understandable. However every 3 days the product continues to get delayed to the point where Fedex still has not shipped it and it has been over 2 weeks since it was scheduled to be delivered. Customer service refuses to cancel and refund the item even though they admitted something is wrong and the package is lost. I continue to try and work with best buy to solve the issue only to get the same run around. DO NOT RECOMMEND BUYING FROM BEST BUY ONLINE.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We regret learning of the difficulties you have encountered during the purchase process with the place of purchase and we sincerely apologize for the inconvenience this may have caused you.
This is not the kind of experience we want our customers to have with our resellers. If you wish to file a formal complaint, we recommend contacting BestBuy customer service.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2405026005-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
No power cord, no help, no options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not send me a power cord, and after a hour on the phone being ran around trying to speak with someone they refused to make it right. They told me my options are to buy a power cord for it else where or to return the PC I just bought and buy an other PC and hope it comes with the power cord.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you did not receive the power supply with the Gaming Desktop, and we apologize for the inconvenience this has caused. This is not the type of experience we want our customers to have with our resellers. In order to investigate this problem further or to obtain assistance with the missing power supply, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405026005-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bait and Delay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The PC may be great but anything good I may have to say about it was ruined by Best Buy's policy of lying, failing to communicate honestly, and misleading me for over a week getting this device. NEVER buy thing for pick up or delivery with this company. If anyone solution focused with this company wants to make this right, let me know. I'll update the review.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Edwardjohn H,
We regret learning of the difficulties you have encountered during the purchase process with the place of purchase. This is not the kind of experience we want our customers to have with our resellers. If you wish to file a formal complaint, we recommend contacting Best Buy customer service.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2405026005-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Defected unit and apparently defected brand
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New, recieved without damage, setup was normal, however, motherboard bluetooth reciever from ASUS (apparently the Wifi receiver as well) is a known defect with these unit. Okay, bought a ASUS BT USB transmitter/reciever (benefit of doubt). Now HDMI will not output any sounds, hours of diagnostic useless. My Lenovo older gaming PC no issues, returned and replaced with better brand. Few bucks isnt worth its weight for the lower quality unit or self-build.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DACNerd,
We sincerely apologize for the Bluetooth and HDMI issue you've faced with the Gaming Desktop PC and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
Although you have returned the desktop, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2405026005-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Gpu, Performance, Ram
Wonderful prebuilt, ASUS ROG delivers as always
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS knocks this prebuilt out of the park! With a leading edge CPU and GPU and plenty of RAM and storage on board, the G16CHR ROG Desktop is a fabulous gaming prebuilt that can handle just about anything you throw at it. Packing was incredible. The box is enormous and that’s because inside, the desktop is set in custom foam layers all around, keeping it nice and protected. The one thing I would have like to have seen, is some added packing inside the machine supporting the GPU. The 4070 is a large GPU and in this design, there is nothing underneath it, so having something there in shipping to make sure the card doesn’t bend or shake loose would have been nice. Like with any high end PC using large cards like this, prebuilt, always inspect all the connections before you power up, just in case one did come loose while shipping. The PC itself is also pretty large, make sure you have the room wherever you’re thinking of placing it. ASUS likes to use this “tilted” at an angle design, so resting flat, the PC looks like its angled sloping backwards. Pretty unique and while weird at first, you do get used to it. The left side is clear glass panel so you can see all the guts of the PC at a glance, and placement of all the components is very nice and tidy, along with the cable management, very clean and efficient. What I love about the ASUS ROG PCs is they opt for very subtle RGB lighting. Every piece or component doesn’t light up like a Xmas tree, but instead there is awesome RBG backlight emitting from inside the machine, and then RGB lightning bolt patterns on the outside face. Not tacky or distracting at all, very nice. On startup, you get a quick flash of all white light down the front RGB, then it turns softly to the multicolor RGB by default, and you can always change the RGB colors and design/patterns in the software. Even the base wired keyboard and mouse that comes with the PC offer basic RGB, very cool. A nice little feature on the left side of the case is a fold out headset rest. Right away you notice the PC is lightning fast. Boot up is amazing, opening apps, performing tasks, all blazing fast. You don’t wait for anything. One big key to this is the Wi-Fi 6E onboard via the external antenna. If you have a Wi-Fi 7 compatible router like I do, you get wired speeds on this PC. Performing speed tests using just the Wi-Fi antenna, I was getting near gigabit speeds wirelessly. So surfing the internet, downloading files, updates or playing online games is amazing due to the blazing speed you get. You have 32GB of RAM installed and you also get two open DIMMs to expand further. The I7 has 20 cores and together they blaze through anything. The onboard storage is touted as 2GB NVME and that’s true, but that 2GB is split between two 1GB drives, a C(OS) and D drive. Gaming on the G16CHR is fabulous. Running games like Call of Duty, Fortnite, Rainbow Six Seige, etc. all produce high end graphics and super high frame rates. The 4070 can produce max settings gaming on just about anything I’ve tried, but where this PC really hauls is when you simply drop the output to 1080P and then tailor the game settings to what you really want to achieve (no one I know really uses “Max” settings for gaming). This was getting frame rates in Fortnite of over 500 and frames in RB6 of upwards of 750. I alternated between a 32” Dell gaming 1440P and a LG OLED 46” and ran both at 144hz. With plenty of HDMI and DisplayPort connectors, you have a wide array of connection options to suit your needs, for one or multiple display setups. And speaking of connections, there are plenty of USB, display, PCE and even M.2 connections that the G16CHR should be able to handle what you need now, and have room to expand. If there was any drawback, or something I’d do differently, it would be the addition of another exhaust fan. Right now it only uses one, with two fans drawing fresh air in. I would have liked to see at least one more exhaust fan. But with that said, the PC runs super quiet, and even during long gaming sessions, never gets too hot or gives off excessive fan noise, the fans are super quiet even when spinning at full RPM. ASUS really delivers the bang for your buck with this G16CHR prebuilt.
I would recommend this to a friend Wouldn’t buy a computer from best buy again.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the gaming desktop 2 days ago, started using it and now it freezes up then when i try to update anything i could it starts to restart and go to a blue screen and wont start up anymore, its the 2nd time i got a computer and its messed up. Go to the store to see if i can get an exchange for a similar computer preferably same specs and they cant do that its either a lower or higher and i have to pay the difference if i wanted a higher one i would of bought it the first time. Definitely gonna return it and go somewhere else to buy a computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bryan,
We sincerely apologize for the performance issues you've faced with the Gaming Desktop PC and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Having returned the device, we hope that you were able to obtain a functioning replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2405026005-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Audio
Returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio receiver went out, only lasted 8 days. Instead of helping geeksquad told me to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matthew O,
We sincerely apologize for the audio issue you've faced with the Gaming Desktop and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Although you have returned the desktop, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2405026005-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Do no recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer would not connect to monitors even after calling asus support. Best Buy Support recommended paying their support team to fix it rather than honoring their warranty.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carolyn,
We're sorry to hear that the desktop is unable to connect to the monitors and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We would like to make your experience with ASUS a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2405026005-0007" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Gaming computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t run games without crashing. Keeps shutting off.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RogerB,
Thank you for your comment.
We do understand your disappointment with this Desktop PC and the inconvenience this may have caused if you're unable to run games without crashing and experiencing random auto-shutdown.
If you are unable to play games, update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for the device are posted at: https://rog.asus.com/us/desktops/mid-tower/rog-strix-g16chr/helpdesk_download/. Configure your system, game, video settings and performance mode settings inside the newest version of the Armoury Crate utility software posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . Additionally, if you are playing these games online, ensure this laptop has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty