Customer Ratings & Reviews
- Model:
- GM700TZ-R75060TI
- SKU:
- 6613429
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers value the ROG GM700 Gaming Desktop for its outstanding overall performance, with users describing it as "amazing." The desktop also receives positive feedback for its quiet operation under load, efficient cooling system, and fast processor speed. Additional features such as the design and RGB lighting contribute to the positive customer experience.
This summary was generated by AI based on customer reviews.
10/10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.10/10, it’s cute and it’s graphics are good. Picture is clear, runs smooth, fast, easy to navigate S customize.
I would recommend this to a friendWorst Experience Ever-No Resolution
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this desktop computer from Best Buy in Braintree, MA on Black Friday as a gift for my son. After just one week, the screen stopped showing anything and turned completely black. At first, I thought it might just need a restart, but the problem continued for three weeks. I then went back to customer service. They checked the computer and told me they couldn’t determine whether the issue was with the graphics card or the motherboard. They said they needed to send it back to the manufacturer and that it would take about three weeks. I have now been waiting more than four weeks with no clear answer or update. Yesterday, I scheduled an appointment and requested a refund, but they refused and told me I had to keep waiting. When I asked how much longer it would take, they couldn’t give me any timeline or explanation. At this point, I’m still waiting and don’t even know for what. This has been the worst experience ever. The computer was a gift for my son, and every day I see him disappointed and sad. I honestly blame myself for buying this from Best Buy — it truly feels like the worst buy I’ve ever made.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sherif,
We are sorry to hear that your ASUS GM700TZ Gaming Desktop has experienced display issues so soon after purchase, and we sincerely apologize for the frustration this has caused, especially since it was meant to be a gift for your son. This is not the quality of product performance we aim to provide, and we regret that your experience did not reflect our standards.
We hope that the unit has already been repaired and returned to you. If not, we kindly ask that you email us at customerloyalty@asus.com and include the case number "N2509012179-0005" as a reference so we can further investigate your case and assist you directly.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Rbg lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance so far so good but the rbg light stop working
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GusL,
Thank you for sharing your experience with the ASUS GM700TZ Gaming Desktop. We are glad to hear that the performance has been satisfactory, but we sincerely apologize for the inconvenience caused by the RGB lighting issue.
To further investigate this matter and assist you with a resolution, we recommend contacting our ASUS Support Team at https://www.asus.com/us/support/callus/.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2509023750-0006" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Lherba a7bibna
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hbibna the pc is fire the look soo goood In he was buet
I would recommend this to a friendIf only it worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a solid overall pc just extremely unfortunate that I had a bios corruption out the box that ruined my overall experience.
I would recommend this to a friendOpen Box - Defective Hardware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value for a pre-built gaming setup. It was ready to pickup at the store (open box item). It was missing the mouse but no big deal given the price. Having grown up building pc's beginning with one of the first 286's and DOS, I was perplexed as to why a double boot was required on each startup. After a couple of days and using AI help, was not able to identify the root cause of the hardware issue. Although I'm not one for giving up finally through in the towel and returned the product. To my dismay, they wanted $100 to do a software diagnostic. I told the Geek Squad it wasn't a software issue as it never made it to the BIOS screen until a 2nd boot. They didn't budge, my response was replace, repair or refund. I was then told $75 to return to the vendor. I then repeated my acceptable solutions. When I returned home and ran this scenario through AI, yep, common Geek Squad script, unless you escalate to a supervisor/manager. I did buy a second gaming PC at a great price and it ran right out of the box with no issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KenF,
Thank you for sharing your experience with the ASUS GM700TZ Gaming Desktop. We sincerely apologize for the inconvenience you encountered with the double boot issue and the challenges faced during the return process. We understand how frustrating this must have been, especially given your long history with building PCs and your expectations for a smooth setup.
While ASUS does not handle direct sales or refunds for purchases made through Best Buy, we greatly value your feedback and will ensure it is passed along to the appropriate team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2509012179-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Wait for a sale for best price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had my eye on this for awhile, I knew Best Buy did sales and I just waited and it finally went on sale I’m glad I waited
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Red89,
Thank you for sharing your feedback on the ASUS ROG GM700TZ Gaming Desktop. We’re pleased to hear that you were able to take advantage of a sale and secure the system at the best price. We hope the PC performs well and provides you with a great gaming experience.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2509023750-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its ok not great. turns on slowly. price is high too.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SueH,
Thank you for sharing your experience with the ASUS GM700TZ Desktop. We sincerely apologize for the inconvenience caused by the slow startup and understand your concern regarding the price.
To help improve startup performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2509023750-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Never again!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse buying experience I've ever had. I bought and paid for the item on a Tuesday and was told FedEx would deliver it on Friday. I waited all day at home waiting for it, no delivery, no call from Best Buy or FedEx. So, i contact FedEx and they tell me delivery will be Monday. So i wait all day Monday. At the end of the day i get a note from FedEx saying weather delay, clear skies everywhere. Another day wasted. Tuesday i wait all day, get a message they were unable to deliver, couldn't get through the gate. Amazon never has that problem. So after spending several days waiting for it i make a call to Best Buys toll free number and speak to a nice lady and cancel the order. She understands. So the next day FedEx shows up with the computer, i refuse it. Two more times they make attempts and leave notes on my door. Today i get a note that it's in Pennsylvania somewhere. Poor service all around, and no mention of the $1500 refund from Best Buy. In the past 12 - 15 months I've bought two large tv's, a robot vacuum cleaner and many small items, but you have lost any business from me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rokunotkookoo,
Thank you for taking the time to share your experience with the ROG GM700TZ desktop. We're truly sorry to hear about the delivery issues and the frustration you've faced throughout this process. While ASUS is not directly involved in the sales or shipping logistics handled by Best Buy and FedEx, we understand how disappointing this situation must be especially after your continued support and purchases over the past year.
To ensure your refund is properly processed and the issue is fully addressed, we recommend contacting Best Buy Support directly at 1-888-237-8289.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2509012179-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Connectivity
Not working properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set pc up and blue circle just rotates hour after hour, will not do anything else.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AllanE,
Thank you for sharing your experience with the ASUS ROG GM700TZ Gaming Desktop. We sincerely apologize for the issue you are encountering where the system does not progress past the loading screen. This is not the level of performance we aim to deliver.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2509012179-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Troubleshooting - Stuck on ASUS/ROG Logo Screen During Boot - https://www.asus.com/support/faq/1042613/
- Pros mentioned:Overall performance
Great upgrade for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek presentation and capable rig for gaming and productivity needs
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear dxri,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2508024295-0004) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Okay if on sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device freezes randomly and certain games cause crashes
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KyleR,
We are sorry to hear about the difficulties you’ve experienced with your ASUS GM700TZ Gaming Desktop, including the random freezes and games crashing, and we apologize for the inconvenience this has caused.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2509024049-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage): https://www.asus.com/us/support/faq/1038855/
Not even paid off yet- upset off mom!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not come with the power cord. The motherboard just stopped working.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TiffanyA,
We are sorry to hear about the issues you’ve experienced with your ASUS GM700TZ Gaming Desktop, including the missing power cord and the motherboard failure. We sincerely apologize for the inconvenience and disappointment this has caused.
To further investigate the matter and assist with potential repair options, we kindly recommend contacting our support team directly at https://www.asus.com/us/support/callus/. Our team will be able to review your case in detail and provide guidance on the next steps.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2509012179-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great but not motherboard it’s trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know what the issue is, but my PC is disconnected from the internet for some reason. Find out that it's not my issue, I’ve asked the Best Buy customer service they saying that it's a motherboard issue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph,
We apologize for the inconvenience you're experiencing with your ASUS GM700TZ desktop. We understand how frustrating internet connectivity issues can be, especially when they may be related to hardware. To have this properly investigated, please contact our support team at https://www.asus.com/us/support/callus/.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2509012179-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Processor speed
Exceeded expectations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been searching for a gaming desktop under 2k but seeing the specs of this one for 1.1k I thought I'd give it a chance. Had it for one day so far and realized I made the right call. 5060 TI 16gb is very good for the money you pay here and the ryzen 7 8000 series is a very formidable cpu especially at this price. Rgb and case are on the higher end side too, wifi 6 and 1 tb storage isn't a huge sacrifice. Set up took me 10 mins, boots up in seconds, asus is a great brand too, my asus laptop still going on perfectly after almost 8 years so wanted to stick with them. paired it with an asus tuf 32 inch 1440l screen for 150 bucks and that was a great buy too. After 1 day 10/10 value and experience
I would recommend this to a friend - Pros mentioned:Overall performance
Happy with our purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This system handles every single game weve played well. No lag. Best decsion to buy, ever+
I would recommend this to a friend Ms Greene- Perfect present
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas present for my niece who call me every day thanking for this amazing gift. Showing me everything it can do and how much she can do on the internet with this computer- play her video games, surf the internet, post videos in style, watch her television programs.
I would recommend this to a friend- Pros mentioned:Overall performance
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pc .................................
I would recommend this to a friend Asus GM700 tower
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome machine Bob the salesman was great very understanding and helpful
I would recommend this to a friendDream prebuilt !!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best prebuilt bang for buck spent a really long time looking for a good quality prebuilt with the specs I wanted when I seen this I felt like my dreams had came true usually never write reviews but ASUS YOU NAILED THIS ONE!!!
I would recommend this to a friend