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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 652 reviews

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Rating by feature

  • Battery Life

    Rating 3.3 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers admire the ROG GU502GV gaming laptop's performance, graphics capabilities, and build quality. Positive feedback also highlights the keyboard, RAM, and surprisingly light weight. However, some users point to significant drawbacks including considerable fan noise and heat generation. Concerns were also raised regarding battery life and the absence of a built-in webcam.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 652 reviews
  • Cons mentioned:
    Webcam

    Rated 5 out of 5 stars

    Has go to be the best laptop I have ever bought.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this with a stimulus check for something to do during being isolated during the virus outbreak. And I am so glad I did its great the only cons are No webcam no fingerprint scanner and no windows hello sign in

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Portable Gaming Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GU502GV is very capable, while still maintaining good portability. I have had solid performance with every game I've played, no complaints in that department. I have only noticed two negatives. The first is that "performance" mode runs the fans quite loudly. You will want something to keep the laptop off your legs for anything more strenuous than email. The second is more of a preference, but I miss the number pad. I would certainly recommend this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    First gaming laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a gaming laptop that could handle new releases, and this one is working great. I got it for the portability, as a desktop would not have worked for me. Easy to use, fast start up. Can’t wait until cyberpunk!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fits all my brother's gaming needs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped pick this out for my younger brother and I was impressed with the price especially since he's been buying gaming laptops that averaged 2.5k at the lowest. Here's to hoping it doesn't break like his first ASUS laptop.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Good but loud

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s a good laptop graphics look much better than my other laptop from 6 years ago but the fan is very loud

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Wonderful upgrade for gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a casual gamer who has owned both gaming and standard laptops and desktops over the years. This laptop is a game monster with the I7-9750H and RTX 2060.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works with Rift S

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is working pretty well so far after a month of ownership. Take a look at all the other reviews for more details. I'm writing this review just to clear up confusion about whether you can use an Oculus Rift S with it, since it doesn't have a DisplayPort port. The answer is yes, you can connect a Rift S to this laptop using a DisplayPort-to-USBC converter cable (costs around $20 online). Performance is good although you may have to tweak a couple settings. Happy VR gaming!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this laptop has passed my expectations. I use this laptop for programming and it can withstand my programs that i use to program with. The casing quality is very high as well as a built in graphics card.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Beast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a beast. Love the different modes you can set when gaming, basically awakening the beast when you need to. I would recommend this to anyone looking for top end gaming and/or computing.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard

    Rated 5 out of 5 stars

    Fantastic laptop for intense gamers

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This power packed laptop is super powerful and perfect for gaming! The screen is gorgeous and the refresh rate is so smooth. I never thought it would make that big a difference but wow, it does

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a perfect all-rounder laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in January 2020 for $1,370.. right there it's a steal for just the price. Checks all the boxes except for a few missing personal options such as touchscreen. I highly recommend this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great Entry Level Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Laptop will Handle every game you throw at it maybe not at the best graphic the game offers but will handle every game you want to play on medium/high graphics perfectly fine without issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought that laptop about a year ago, for that time did not have any problems with it, works perfect, really annoying with this purchase, thanks Best Buy and your team

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Beautiful Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first gaming laptop and this is everything I could have asked for. Very portable for work travel and it's gaming is smooth and fast for me. Much better than the console I can from!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great gaming laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome graphics. Led lighting configuration is cool too with the ROG app available. Plays any and all games I have at ultra, including RDR2.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Very powerful Laptop!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome for how the graphics look on the game. No lag even when multiple devices are playing games. Took an hour to update and install my games. Trimy the most powerful laptop out there.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazing laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best laptop I have ever played on. Runs a bit hot and the fans can be loud, but that should be expected out of a high powered gaming machine like this. Excellent purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Laptop for Students or Gamers

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter bought this while she's in college studying 3D Animation. The laptop has worked great, and runs all the programs needed for her studies.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    loud, hot,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1, this laptop is running very loud and hot. 2, even its 16GB Ram, but its onboard Single channel Ram. meaning you don't get the dual channel boost unless you install an extra ram 3,i installed an extra ram, and i double check my new ram is 2666mhz, after i install the ram, i found out my laptop is running at 2400mhz, i doubt the onboard ram is running at 2400mhz even the paper say its 2666mhz. 4, my acer helio 300 with gtx 1660 ti is getting higher frame per second than this laptop with gtx 2060 with both laptop set to normal speed(none OC) 5, same as some laptops, first time set up will force you to log in with microsoft account.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Kenny,

      Thank you for your review. I'm sorry to hear that you are having multiple issues with your laptop, please accept my apologies. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. For the fan issue, you can use the Armoury Crate software to manually adjust the fan curves to cool your PC, but this will result in more noticeable fan noise.

      Regarding your RAM issue, what speed were you running with the single slot RAM installed? Did the clock speed fall to 2400MHz when you installed the second stick? If your machine is not running to specification, we offer warranty coverage to repair the device. If you have any general or technical questions, please email me at [email protected]. I'd like to help you troubleshoot these issues completely.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    zippy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Fast Laptop PC. Looks nice, You can select the performance according to tasks to reduce fan speed when not gaming. Adding memory to it for dual channel was easy.

    I would recommend this to a friend