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Customer Ratings & Reviews

Your price for this item is $1,399.99
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The comparable value price is $1,749.99

Customer reviews

Rating 4.3 out of 5 stars with 652 reviews

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Rating by feature

  • Battery Life

    Rating 3.3 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers admire the ROG GU502GV gaming laptop's performance, graphics capabilities, and build quality. Positive feedback also highlights the keyboard, RAM, and surprisingly light weight. However, some users point to significant drawbacks including considerable fan noise and heat generation. Concerns were also raised regarding battery life and the absence of a built-in webcam.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 652 reviews
  • Rated 5 out of 5 stars

    Awesome Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to get a new laptop and didn't want to get one that had an older 8th gen Intel processor. This Asus laptop was one of the few that had Intel's newest 9th generation processor and had all the specs I was looking for. Also, it's hard to find a laptop with a large SSD at a decent price so I was very happy to see that this came with a 1TB SSD.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Fantastic Laptop!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a powerhouse and truly does it all! The graphics are amazing, the system is extremely fast, great for gaming, and also for business or school use.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this thing. It solid. Needs a laptop cooling pad tho to keepp down the temp

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard

    Rated 5 out of 5 stars

    Great gaming laptop

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great gaming laptop. We researched a lot of them and finally bought this one for use with a wireless Oculus VR headset. Great video card and screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love it so far, good laptop for the price. I have no complaint so far

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice laptop. A few Asus glitches though.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this pc after reviewing online. It was chosen over a comparable Razer model. 1tb of storage made it favorable. Although the Armory Crate bundle was advertised and per-key color mapping was on Asus website as a plus, it really isn't reliable. Several calls to the Asus support site finally did get it working. Further searching on the ROG site shows I'm not the only one with the same issues. Followup emails from Asus said there is no timeline for a fix. The laptop does work very well even though there are misleading features of it. Best Buy does not have either of the advanced models of this and the Razer laptop in store. Bummer!

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear ArloG,

      Thank you for your review. I'm sorry to hear that you have been having stability issues with Armoury Crate, please accept my apologies. This is definitely not the type of experience we want any of our customers to have with our software. We will continue to update and improve Armoury Crate, please check back with our support site periodically. I'll leave the download link below. It sounds like you have been otherwise enjoying the laptop, that is always nice to hear! If you have any general or technical questions, please email me at [email protected] and include a link to this review for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support

      https://www.asus.com/Laptops/ROG-Zephyrus-M-GU502/HelpDesk_Download/ Asus

  • Cons mentioned:
    Webcam

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has all the features I needed at a relatively low price. Only complaints are no number pad and no webcam, but I can live without those.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great price for a powerful gaming system.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop was a great price. Ordered and was shipped earlier than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great Laptop for first time Gamers!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was awesome. the fan was loud but it gives you a good graphics on gaming. i really love this laptop and i recommend this to a first time gamers.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect for what I needed it for. runs perfectly. quick. kinda noisy in the start but the fans just starting up is all. love my keyboard though.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great speed and memory i really haven't used it will be takjng in to geek squad to in stall software and any upgrades it may need...........................

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Perfect Gaming Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for a year now, nothing to complain about except the fans started to get louder, but probably due to dust

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Seems a good gaming laptop for the price point.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a hardcore gamer, so my usage isn’t very demanding of the hardware. Asus makes a good product. This replaces an older model that just seems a bit slow after 10 years, ha! The keyboard lighting is a nice touch, as well as what I think is a perfectly sized trackpad. The screen is nice and bright, great for movies. So far, I’m very pleased with this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Laptop, Runs Hot

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for about 1100 open box. Great Laptop. Was running a bit hot at first and idle processor temp was around 59-61c.. did a fresh windows install and now its around 46 degrees Celsius idle. During gaming the GPU runs below 80 degrees in "turbo" mode. If you have this machine i would recommend a fresh windows install if its running hot.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 3 out of 5 stars

    3 because it has the potential to go both ways

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would never boot back the network screen on startup. Would freeze on 2nd keyboard screen. Literally did everything I could find on the internet. Nothing worked. So this is definitely going back. So either this is a known issue or I got a bad one. Was excited about the 144hz display and 2060.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Gaming/coding

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this purchase. The quality and speed that I needed is packed all into one. It is a bit bigger than I usually like, but the performance is perfect!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice layout

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its nice laptop, the only issue i have the battery doesn't last long

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome Gaming Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never owned an Asus and took a chance due to the specs and haven't been disappointed. Works great for the programs I run for gaming and others.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unpacked the laptop and it ran great right out of the box. The screen has a great refresh rate and it handles all the games I throw at it very well.

    I would recommend this to a friend
  • Cons mentioned:
    Webcam

    Rated 5 out of 5 stars

    Great Gaming computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming computer. Love the easy adjustment to fan rates based on function. Only con is no built in webcam but I had a separate one anyway.

    I would recommend this to a friend