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Customer Ratings & Reviews

Your price for this item is $1,399.99
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The comparable value price is $1,749.99

Customer reviews

Rating 4.3 out of 5 stars with 652 reviews

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Rating by feature

  • Battery Life

    Rating 3.3 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers admire the ROG GU502GV gaming laptop's performance, graphics capabilities, and build quality. Positive feedback also highlights the keyboard, RAM, and surprisingly light weight. However, some users point to significant drawbacks including considerable fan noise and heat generation. Concerns were also raised regarding battery life and the absence of a built-in webcam.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 652 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and compact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a compact laptop as a convenient alternative to my desktop PC and this fit the bill. It's fast and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a tower PC to this incredible laptop and I'm not looking back its sleek fast and great for my gaming habits

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very happy with it.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does everything I want it to. It is quick, good for playing games and the keys light up for playing in the dark.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazing laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop, runs almost every game at high settings with very consistent fps, would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great laptop for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I just got into gaming and it works great. Kinda wish I had bought it for me instead of her allowing me to share it lol

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great laptop for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blazing fast and can play the latest titles maxed out. Overall excellent purchase, especially if you can get a good price on it.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Great laptop for its size and price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is great for running adobe products which is why I got it. Has a really pretty keyboard also. Really a big fan of asus.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great hardware undone by terrible software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardware is, for the most part, exceptional. The display is beautiful and responsive. The keyboard is well laid out and feels amazing for typing. Having two fn keys is a nice touch. When it's firing on all cylinders, this laptop performs very well. I was seeing well over 100 fps with high graphics settings in games such as DOOM 2016 and Forza Motorsport 7. Even the extremely demanding Quake II RTX was playable with ray tracing effects enabled. The included 230W AC adapter is not as bulky as other gaming laptops, and you can easily expand the storage with a second M.2 NVMe SSD. A couple of more questionable design decisions surround the RAM and wireless card. The former's included 16 GB is soldered to the motherboard and only runs in single-channel mode, which effectively cuts available bandwidth to the CPU in half. Most users likely won't notice, but this can have an adverse impact on performance. There is an open socket to add a single stick of memory, so you can upgrade to dual-channel support by picking up a second 16 GB module. They're not terribly expensive, but it is an added cost to get maximum performance. Regarding the WiFi adapter, it too is soldered to the board. It's an Intel 9560, which is a good module, but it doesn't support the latest WiFi 6 standard so if you wanted to upgrade, you would need to use an external dongle. This particular aspect of the laptop is especially infuriating because the unit in the cheaper, less powerful Asus GA502DU can be easily changed. What unfortunately killed this laptop's appeal for me was the horrendous software. 90% of the blame lies with Armoury Crate, which you can think of as Asus' answer to Razer Synapse, but nowhere near as polished. The power profiles range from buggy to completely non-functional. The keyboard fn layer would sometimes not work at all. The segment of the software that allows you to set application-specific profiles was all but useless. Clean OS installs did not alleviate these issues, and the process introduced a new set of woes regarding the Intel Optane module. Only after much trial and error was I able to get that part of the system operational. Even at a heavy discount, this is not a laptop I can recommend.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    Great Deal for a great laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall was a great purchase for the price I paid (being that it was an open box). The only bummer was I had to fix startup config in the bios since I kept getting a weird error in regards to missing ssd. But I was able to fix that. The next con is the 144hz screen but there's no g-sync feature with the 2060 on this system, which does not take full advantage of this panel. Final thoughts: if it wasn't for the price being as low as it was, I would have never purchased this laptop, knowing the CONS this system came with. But the price that was put on this open item, made it a steal. Pros - Price was cheap being an open box - Laptop looks nice Cons - Geeksquad did not correct the error for SSD - Not taking advantage of the screen panel 144hz - No Gsync

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very sleek design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the laptop is very quiet and very quick. Setup is straight forward and you’ll be able to use it in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    No complaints

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine for what I bought it for. I wanted something that could handle some VMs and this does the trick!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good budget rig

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a simple ram stick upgrade is a very good pc for the price I paid. If there are any left Id snap them up

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very Fast for photo and video editing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast for the money. Does all that I need. Took a while to become accustomed to smaller screen that last laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great laptop for gamers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    games dosen't lags anywhere in between i tried gears 5 nfs call of duty every game just run fine without any lag

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love my Asus ROG.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Asus ROG. Only issue I have is that after a year the keys on the keyboard and worn so 11 letters you cannot see what letter they are but I type without looking. For someone who needs to look at the keyboard this may be a huge con

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new laptop. Very happy with the product from build quality to components. Would defiantly buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    I’m In LOVE!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the sickest gaming laptop I’ve ever owned. The feel of the keys is amazing. I handed no complaints.

    I would recommend this to a friend
  • Cons mentioned:
    Webcam

    Rated 5 out of 5 stars

    Great value for VR users

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Through it is qualified or gaming . It perfectly works for VR environment . The only downside is the missing camera .

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good gaming laptop and for other applications

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good starting point for any gamer and for engineering applications such as CAD software and simulation applications.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Best and fastest laptop I have ever owned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Boot time is amazing, loads full OS in less than 30 seconds. Graphics is incredible even with two monitors.

    I would recommend this to a friend