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Customer Ratings & Reviews

Your price for this item is $1,399.99
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Customer reviews

Rating 4.3 out of 5 stars with 652 reviews

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Rating by feature

  • Battery Life

    Rating 3.3 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers admire the ROG GU502GV gaming laptop's performance, graphics capabilities, and build quality. Positive feedback also highlights the keyboard, RAM, and surprisingly light weight. However, some users point to significant drawbacks including considerable fan noise and heat generation. Concerns were also raised regarding battery life and the absence of a built-in webcam.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 652 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good gamer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son has had this a couple of weeks now and he likes it better that my couple year old IBuy desktop.

    I would recommend this to a friend
  • Cons mentioned:
    Webcam

    Rated 5 out of 5 stars

    asus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i thought it had a camera and touch scree but it does not.only had it since 5/22/2020 but so far so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great light weight gaming laptop!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for light gaming and portability. It is one of the lightest gaming laptops I found, only 4.3 lbs! I will be travelling a lot with it and this is NOT a chunky laptop. The screen is amazing. It comes with ROG software to change the keyboard colors, screen brightness, and fans. When I'm surfing the web, I put the fans on silent. When I'm gaming, I put the fans on "performance" mode. Does not get too hot, thermals are decent.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It is alot faster than my work computer when i process surface models for work.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great labtop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this labtop has been great for my 8 years olds first gaming labtop. Also it works great with our oculus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS - ROG GU502GV 15.6" Gaming Laptop - Intel Cor

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than my Alienware 15 r4 which was way more expensive. Also smaller and lighter weight

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very responsive laptop for gaming and casual work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I swap out for a different laptop and didn't expect the needs for the last laptop I bought. But for this one however, I am really impressed by the performance of the laptop and the way gaming feels smooth by the frame. I would highly recommend getting a laptop like this. It doesn't have a camera which makes it seem so better for less paranoid for some people. And the storage is great for 1 TB I would have small games store here on the go.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Good laptop for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent video capabilities, screen resolution is great. Gets a little hot so a cooling pad is a must.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Gaming computer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful computer for gaming when its for our 12 year old son. He enjoys the speed and color

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    ASUS - ROG GU502GV 15.6" Gaming Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast little laptop and gaming is a pleasure. The only drawback is the noise from the fan.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It does the job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great laptop but dont like the first days blue screen and errors it has with windows 10 but after the updates I haven't had any issues. Stupid Samsung note wont connect to it. Last thing the over heating is so annoying I dont know if it is some bug or settings but it goes pretty high.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great replacement for my old laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great replacement for the money. I does everything I need and has the speed for keep ACAD running great.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    It is good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop was excellent for the games that I use on the p.c it seems to have a short battery life,

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very nice latop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been great so far. It starts up quick and runs smooth

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Laptop. Was surprised at the gaming performance from a laptop. Far exceeded expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent computer for students.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is excellent because you can play video games and do your university assignments without problems.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great gaming laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, great graphics, halfway decent battery life. Everything you could want in a gaming laptop.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great gaming laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop only down side is it has to be plugged in to game and also keys get a bit hot

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    wait for a sale

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs great, but definitely not built to last. Started noticing faults in hardware less then a year into owning the thing. Battery, AC cord, and speakers.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We're sorry to hear about the unfortunate experience you're having with this model. We would recommend that you reach out to Best Buy so there team can look into this issue. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    Used to be good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great at first. The first year of using it. Then I started having software issues. The keyboard stopped working dozens of times and it turned out to be the dang asus software. I had to Use a bluetooth keyboard I happened to have to rollback my entire computer to a previous bios save. Now, the laptop wont turn on without the charger being plugged in and the second it is unplugged the computer shuts off. It also changed its password somewhere along the way to my microsoft password rather than my laptop’s pin password? Not to mention the fans are loud as you know what m and dont even work great :/

    No, I would not recommend this to a friend