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Customer reviews

Rating 4.3 out of 5 stars with 652 reviews

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Rating by feature

  • Battery Life

    Rating 3.3 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers admire the ROG GU502GV gaming laptop's performance, graphics capabilities, and build quality. Positive feedback also highlights the keyboard, RAM, and surprisingly light weight. However, some users point to significant drawbacks including considerable fan noise and heat generation. Concerns were also raised regarding battery life and the absence of a built-in webcam.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 652 reviews
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    BANG FOR YOUR BUCK!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bang for your buck, this laptop is thin and powerful. It's als a sleek design, the one thing i would change/remove is the asus logo that lights up. But that doesn't really matter, what matters is that if you want a laptop that's a work horse with great fps, this laptop is for you.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Asus ROG 15.6"

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance, beautiful picture but lots over overheating issues and very loud fan.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Keyboard
    Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Powerful, Packs a Punch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is excellent in every conceivable way. Speed, size, keyboard, ports, screen, etc. Yes, it doe make some fan noise when cranking Battlefield V at amazing frame rates, but won't you be wearing headphones anyway? And don't you want it to keep cool?

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    A great laptop for school and gaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really an astonishing laptop that can be used for gaming and for schoolwork the light weight but also firm and steady hardware really helps bring it all together

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ROG M GU502GV Is Good to Great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 1/2 STARS. First time owning/gaming on pc or laptop. Was going to wait for the GX model but this was in stock. Pros: Strong well built chassis, Size, Cooling, Specs, Cost. Looks. Cons: Screen quality of screen. That's all I'm not liking as much. I'm coming from a '17 Macbook Pro and screens are night and day... Regardless, glad I made this purchase . Look forward to gaming on this beast for a while.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise, Heat

    Rated 3 out of 5 stars

    My Pros and Cons

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    -Pros: Great display super fast loading speeds -Cons: Very loud fans (even when doing light tasks) / yes ik theres an option to make it quieter Temperatures get extremely high even when fans are almost max Keyboard seems to have an issue responding to long presses

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear gust1320,

      Thank you for taking the time to write this informative review. We would like to offer our deepest apologies for the trouble you had with your ASUS product. ASUS ensures all products are designed for durability, with a lifespan that’s double the industry standard. Please update your drivers to the latest version for improved system stability, you can find the drivers at https://www.asus.com/us/Laptops/ROG-Zephyrus-M-GU502/HelpDesk_Download/. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at [email protected]. Your case for reference is N190692575.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    great laptop!! audio problems

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the laptop, but the reason I give it a 3 is because of the speakers. when I first got the laptop, I had to return it within a week because the speakers sounded terrible. after a week of having the replacement, the speakers on this sounds wrong and broken. it feels like one of the updates did this to it, and I've been told you need to go into enhancements, but there's no option to do this. so while the laptop runs amazingly, I'm forced to wear headphones all the time for it. which isn't something I'm one to do all the time

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear GPLeader,

      Thank you for taking the time to post your feedback on this model, we truly appreciate it. We are terribly sorry for the troubles you've had with the device speakers and the inconvenience this have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect.

      We are recommending to reinstall the driver for the device from the ASUS website, please select the link provided. If the issue please have the unit send in for servicing. You can fill out the necessary information on our Online Return Merchandise Authorization (RMA) Form or you can contact us directly to have the RMA created for you. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.

      Thank you for choosing ASUS

      Best Regards,
      Lamoya
      ASUS Customer Loyalty US Support

      [Realtek Audio Driver] https://www.asus.com/us/Laptops/ROG-Zephyrus-M-GU502/HelpDesk_Download/
      [Online RMA Form] https://cms-am.asus.com/ecp/Rma.html?_ga=1.211669653.1476948690.1429692601
      [ASUS Contact Information] https://www.asus.com/us/support/callus Asus

  • Cons mentioned:
    Webcam

    Rated 4 out of 5 stars

    Decent Gaming Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I like the laptop and think the specs are suitable for my personal needs. As I have read and researched, it looks like additional memory would complete the purchase of this product. I didn't realize that there was no camera but can live without it.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Awesome ASUS Gaming Laptop!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently bought a new ASUS ROG Strix gaming laptop from Best Buy. It is a really good laptop computer I like the bright high definition screen. I am a console gamer I like listening to gaming soundtracks and J Pop (Japanese songs) on youtube :) I also watch CNN news on tv and online. One problem though is the laptop and ac adapter gets warm.

    I would recommend this to a friend
  • Cons mentioned:
    Webcam

    Rated 4 out of 5 stars

    Very great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only problem I have with it is that it does not have a webcam. You have to buy a separate one and with it being a really good gaming computer you would need a really good gaming webcam which can get pricey.

    I would recommend this to a friend
  • Cons mentioned:
    Webcam

    Rated 4 out of 5 stars

    Fast/Big SSD & Nice Video Card

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice package missing a built in camera and I wish it has a higher resolution like retina display in Apple Macbook Air/Pro. However that would make this laptop more expensive. It's still better than many regular desktop PC.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Amazing laptop performance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are the first ever person set out to get a gaming computer. The graphics card and everything else just blasts your experience to the next level. The RGB keyboard is amazing and the audio quality is outstanding. If you are playing VR as well!

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    windows corrupted twice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    somehow, this is my second one in less than a week, the first one had pretty fair temps and performance, but it had some coil whining and somehow windows got corrupted and started crashing. now im on my second one and this one has backlight bleeding and the temps runs randomly high compared to the last one by the way with this one windows also got corrupted somehow, maybe there is some windows update that is corrupted recently who knows. beside that, the ssd is quite slow and the optane sometimes helps but sometimes not, and since the ram is in single channel it performs less than other laptops with the same rtx 2060. i really don't have time to change this one so i'll have to deal with it for a while

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear James,

      Thank you for your review. I'm sorry to hear that you have been having issues with coil whine and Windows crashing, please accept my apologies. Can you send me a video showing the coil whine and backlight bleed? What kind of temperatures are you seeing? I recommend backing up all your data, updating your BIOS found here https://www.asus.com/Laptops/ROG-Zephyrus-M-GU502/HelpDesk_Download/, and doing a clean installation of Windows 10 https://www.asus.com/us/support/FAQ/1013065/. If those suggestions don't work for you, I would recommend sending the laptop into ASUS for repairs under warranty. Please reach out to me at [email protected] and include case #N190838232 in your review for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Rated 5 out of 5 stars

    Amazing Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer for work, and gaming when I have free time...Its amazing...The quality is what really sets it apart...built very well, with an amazing cooling system. I haven't enjoyed a laptop this much ever. Lastly, keyboard has amazing feedback.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good laptop for the price. You are getting way more for the price than you would an Alienware or some other name-brand laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice gaming laptop. Son plays on it frequently. Says it works grear

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Great Laptop for Gaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is quiet, however can get a little noisy at times. The keyboard is very quiet and is very comfortable. The best part is the 144hz screen that is very easy to the eye. Definitely would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    still using the laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    still my favorite laptop still using it daily love the speed of it and the led lights are pretty cool

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    2nd Zephyrus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got this laptop to replace my old broken zephyrus do to a bike accident. i'm very impressed with the performance of this laptop. best laptop i've had so far!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    NO BUY IT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only 2 years working until burn it. I did not ever buy another ROG ever.

    No, I would not recommend this to a friend
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