Customer Ratings & Reviews
- Model:
- ROG MAXIMUS Z890 HERO
- SKU:
- 11058547
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Never buy returned items just cause its cheaper!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item as excelllent condition ,returned item . Dumbest thing ive ever done. Built my whole pc turned it on and what do you know,a black screen . With error codes popping off on the board. I did everything i could to trouble shoot . Came to the conclusion something is faulty on board . Best buy really needs to stop selling returned items ,or start thoroughly checking items out . Its been over 15 days so i cant even return this junk for a refund. It was a gamble i took and i sure did lose...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NathanielP,
We are sorry to hear that your ASUS ROG MAXIMUS Z890 HERO motherboard has been experiencing black screen issues and error codes after installation, and we sincerely apologize for the inconvenience this has caused.
Since the return window has already passed, we kindly advise you to contact our support team directly at https://www.asus.com/us/support/callus/ to further investigate the issue and explore possible repair options. Our specialists will be able to review your case in detail and provide the most appropriate assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2505011540-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Repair Queue Transparency Needed – Misleading Stat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The main problem with Best Buy’s repair status system is that it’s misleading and frustrating. I was quoted 2–3 days for my PC repair, yet it’s been over 5 days and the portal has shown “IN REPAIR” the entire time. When I called, I was told no one has even started working on it. That means my PC has just been sitting there, untouched, while the system falsely claims it’s “IN REPAIR.” This is completely wrong. “IN REPAIR” should only mean a technician is actively working on the device. If it’s simply waiting in line, the status should say “WAITING TO BE REPAIRED.” How can something be “IN REPAIR” for days if no one has looked at it? Best Buy needs to fix this system by adding a status that shows when a device is in the queue and only mark “IN REPAIR” once work has begun. Customers deserve transparency, not misleading updates that make it look like progress is being made when nothing has happened. Show the actual queue and when service truly starts.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChrisH,
Thank you for your feedback.
We do understand your dissatisfaction with the repair quality status and the inconvenience this may have caused. Normal turnaround time for the warranty repair is within 10 business days. Information coming from valuable customers, like you, will continuously help us improve our future product offerings. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Best Staff Ever @ Roger’s AR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Review is about the staff at Roger’s AR Best Buy!! Amazing, Helpful, Friendly… need I say more?? Best experience ever… THANK YOU!!
I would recommend this to a friendRog x870 hero
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best motherboard to date. Has many memory slots and tooless access.
I would recommend this to a friendhero mootherboard
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great board, easy to install, easy setup. lookd good with lighting
I would recommend this to a friendI wish i never bought this
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You'd expect a board like this to handle advertised memory speeds easily but nope straight garbage 8000mhz kit unstable as a bag of rocks tuning DRAM VDD/VDDQ @1.45 loosening sub timings and main timings keep in mind I've tried 2 different CPUs 265k's with SP 80 and 85 and 2 ram kits tried bios updates and still getting errors passed 6000mhz now I'm stuck with a below preforming board and asus's horrible RMA service DO NOT BUY this board save you're money
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anonymoususer,
We regret to learn about the issues you're experiencing with the ASUS ROG MAXIMUS Z890 HERO Motherboard, and we apologize for the inconvenience this may have caused you. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please email us at [email protected] and include the case number "N2505011540-0001" as a reference so that we can investigate this issue further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was defective. I wasted time troubleshooting all for nothing and geek squad has no idea how to help troubleshoot and kept repeating himself over and over again. I ended up calling the manufacturer for help and they have sent me an RMA. Estimated time is 10 days to be repaired after they receive the motherboard. I have a trip out of the county next week and this will be a setback as i need this computer up and running ASAP. Called bestbuy and they said i'm out of the return window after selling me a piece of garbage. Not a happy customer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if this motherboard is defective. ASUS is an ISO certified company, and as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this is a random problem. Before sending this motherboard for warranty service, ensure all your hardware are compatible with this motherboard and are working properly.
If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Motherboard z890
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good motherboard, i would definitely buy again.
I would recommend this to a friend
