Customer Ratings & Reviews
- Model:
- ROG MAXIMUS Z890 HERO
- SKU:
- 6601251
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are delighted by the ROG MAXIMUS Z890 HERO motherboard's top-notch build quality and its appealing aesthetics. Users also find the installation process to be easy, allowing them to get up and running without issues. Finally, customers are experiencing true stability with this motherboard.
This summary was generated by AI based on customer reviews.
FLASH THE BIOS BEFORE INSTALLING OS!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I might change my rating later, as I just got the thing up and running with Windows 11 Pro. Spent a few hours troubleshooting why the OS install was taking so long. Then after I exhausted what little I know about building PCs, I went into the BIOS to see what version it was. Then I went to the motherboard's website only to discover the BIOS version was quite old. So I flashed the BIOS, and wouldn't you know it? The OS install went smooth! I should have just flashed the BIOS right from the start. Lesson learned. As of right now, so far, so good... On another note, the board is a bit pricey. Time will tell if it was worth it.
I would recommend this to a friend- Pros mentioned:Build quality
Fantastic gaming board
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This motherboard is a great motherboard whoever puts pieces together already knows these are one of the best boards that you can buy I do have to say that rog went out of the way this time this board is fantastic
I would recommend this to a friend excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellenteASUS - ROG MAXIMUS Z890 HERO (Socket LGA 1851) Intel Z890 ATX DDR5 Wi-Fi 7 Motherboard - Black Overall rating* Excellent Your review* excellente
I would recommend this to a friendDon’t buy MicroCenter Bstock junk-
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one is great I bought 4 from microcenter and not one of them worked. Bought one from Best Buy, works just perfectly. Must be something true about Mucrocenter getting a stick and selling as new! Watch out
I would recommend this to a friendNot the best experience with Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the motherboard itself is extremely good looking al for an all black build, I got one that wasn’t working. Not only that but when I went into get a new one, Best Buy gave me a used one that I had to return again. The motherboard itself is great, just my experience with Best Buy wasn’t the best.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kali,
We regret learning of the difficulties you have encountered during the purchase process with the place of purchase. This is not the kind of experience we want our customers to have with our resellers. If you wish to file a formal complaint, we recommend contacting BestBuy customer service.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2501032878-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Aesthetics
Asus Rog
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it looks tuff nice design Wi-Fi seven capability good night ask for better. I recommend 100%..
I would recommend this to a friend Hero in truth
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is my hero <bates eyelashes at the impressive way it can stretch to fit my needs >
I would recommend this to a friendBest Staff Ever @ Roger’s AR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Review is about the staff at Roger’s AR Best Buy!! Amazing, Helpful, Friendly… need I say more?? Best experience ever… THANK YOU!!
I would recommend this to a friendNever buy returned items just cause its cheaper!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item as excelllent condition ,returned item . Dumbest thing ive ever done. Built my whole pc turned it on and what do you know,a black screen . With error codes popping off on the board. I did everything i could to trouble shoot . Came to the conclusion something is faulty on board . Best buy really needs to stop selling returned items ,or start thoroughly checking items out . Its been over 15 days so i cant even return this junk for a refund. It was a gamble i took and i sure did lose...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NathanielP,
We are sorry to hear that your ASUS ROG MAXIMUS Z890 HERO motherboard has been experiencing black screen issues and error codes after installation, and we sincerely apologize for the inconvenience this has caused.
Since the return window has already passed, we kindly advise you to contact our support team directly at https://www.asus.com/us/support/callus/ to further investigate the issue and explore possible repair options. Our specialists will be able to review your case in detail and provide the most appropriate assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505011540-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Repair Queue Transparency Needed – Misleading Stat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The main problem with Best Buy’s repair status system is that it’s misleading and frustrating. I was quoted 2–3 days for my PC repair, yet it’s been over 5 days and the portal has shown “IN REPAIR” the entire time. When I called, I was told no one has even started working on it. That means my PC has just been sitting there, untouched, while the system falsely claims it’s “IN REPAIR.” This is completely wrong. “IN REPAIR” should only mean a technician is actively working on the device. If it’s simply waiting in line, the status should say “WAITING TO BE REPAIRED.” How can something be “IN REPAIR” for days if no one has looked at it? Best Buy needs to fix this system by adding a status that shows when a device is in the queue and only mark “IN REPAIR” once work has begun. Customers deserve transparency, not misleading updates that make it look like progress is being made when nothing has happened. Show the actual queue and when service truly starts.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChrisH,
Thank you for your feedback.
We do understand your dissatisfaction with the repair quality status and the inconvenience this may have caused. Normal turnaround time for the warranty repair is within 10 business days. Information coming from valuable customers, like you, will continuously help us improve our future product offerings. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Motherboard z890
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good motherboard, i would definitely buy again.
I would recommend this to a friendI wish i never bought this
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You'd expect a board like this to handle advertised memory speeds easily but nope straight garbage 8000mhz kit unstable as a bag of rocks tuning DRAM VDD/VDDQ @1.45 loosening sub timings and main timings keep in mind I've tried 2 different CPUs 265k's with SP 80 and 85 and 2 ram kits tried bios updates and still getting errors passed 6000mhz now I'm stuck with a below preforming board and asus's horrible RMA service DO NOT BUY this board save you're money
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anonymoususer,
We regret to learn about the issues you're experiencing with the ASUS ROG MAXIMUS Z890 HERO Motherboard, and we apologize for the inconvenience this may have caused you. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please email us at customerloyalty@asus.com and include the case number "N2505011540-0001" as a reference so that we can investigate this issue further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was defective. I wasted time troubleshooting all for nothing and geek squad has no idea how to help troubleshoot and kept repeating himself over and over again. I ended up calling the manufacturer for help and they have sent me an RMA. Estimated time is 10 days to be repaired after they receive the motherboard. I have a trip out of the county next week and this will be a setback as i need this computer up and running ASAP. Called bestbuy and they said i'm out of the return window after selling me a piece of garbage. Not a happy customer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if this motherboard is defective. ASUS is an ISO certified company, and as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this is a random problem. Before sending this motherboard for warranty service, ensure all your hardware are compatible with this motherboard and are working properly.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty