Customer Ratings & Reviews
- Model:
- G814JZR-G18.I94080
- |
- SKU:
- 6570224
Customer reviews
Rating 4.5 out of 5 stars with 432 reviews
(432 customer reviews)Rating by feature
- Battery Life3.9
Rating 3.9 out of 5 stars
- Speed4.8
Rating 4.8 out of 5 stars
- Display4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the ROG Strix 18" QHD 240Hz Gaming Laptop as a high-performance machine, particularly praising its powerful processing capabilities, stunning visuals, and smooth refresh rate. The large screen size is also a major plus for many, though some users note the significant weight and relatively short battery life as drawbacks. Positive feedback frequently highlights the impressive frame rates achieved in various games. However, the substantial size and weight may be a consideration for those who frequently transport their laptop.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
best computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i own two of them, one of the best laptops ever. high quality lots of power and can play any game max settings while also at the same time doing other things.
I would recommend this to a friendRated 5 out of 5 stars
Amazing gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made my gaming experience so much better expecially when conistsntly on the go.
I would recommend this to a friendRated 5 out of 5 stars
Asus rog strix G18 2024
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice laptops Asus . I happy for my order. Very good store Best Buy
I would recommend this to a friendRated 1 out of 5 stars
Abysmal Customer Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this laptop on 3/31, tickled pink because Best Buy said it would arrive on 4/3. 4/3 arrived, and I got an email that day from Best Buy telling me it would now arrive some time between 4/4 and 4/7. 4/7 came, and once again I got an email that it would arrive by 4/17. At this point, I was quite curious about what was going on, so I called Best Buy, and they began this merry story time, telling me that the laptop had shipped and would arrive by 4/17... While the package turned out to still be sitting in their store. I talked with their support every day, and every day they assured me the laptop had shipped... and yet when I called the store where it was shipping from, it always turned out that the laptop still had not left their shipping department. Throughout this time I was also in contact with OnTrac, who continually insisted that they hadn't yet been contacted by Best Buy to even come and pick up the package. Finally, on 4/17, I spoke with Best Buy, and they decided that the package had been lost in transit. But the only "in transit" that could have occurred was getting the package picked up by OnTrac, a mere 8 miles away from the Best Buy store where the laptop was to be picked up. Every single time I spoke with Best Buy over this 2 1/2 week span, they seemed unable to ever actually tell me the truth. Their support line constantly assured me that all was well, that the package was en route, that it would arrive on time... and inevitably they would then switch gears and tell me that it hadn't actually left the store. And since they insisted it had shipped, even though it hadn't, they also were unable to cancel the purchase and refund me. So now I'm stuck with the purchase price of this laptop, but without the joy of actually having the laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Paul,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience with your seller and the inconvenience this may have caused if there was a delay in the delivery of the product. Hopefully, you have resolved this issue with your seller and finally receive the laptop. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rated 5 out of 5 stars
10/10
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 Would Recommend this computer item to customers.
I would recommend this to a friendRated 5 out of 5 stars
Top 5
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been my go-to laptop ever since my purchase.
I would recommend this to a friendRated 5 out of 5 stars
Great Computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer I have no problems with the computer with the exception of my display monitor it keep changing to display 2 when I am not even using another monitor
I would recommend this to a friendRated 5 out of 5 stars
Great for gamer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with my new laptop, nice to play game. I highly recommend.
I would recommend this to a friendRated 5 out of 5 stars
Best laptop I've ever owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just like the title says this is the best and most powerful laptop I have ever owned, and runs every game I play on it set to maximum graphics with ease
I would recommend this to a friendRated 5 out of 5 stars
Very Good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the price and very good quality for a 4080. I highly recommend this product.
I would recommend this to a friendRated 5 out of 5 stars
Play in comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for getting you away from desk to your couch.
I would recommend this to a friendRated 4 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave to my husbands birthday and he is really enjoying it! Little over priced but great
I would recommend this to a friendRated 5 out of 5 stars
The best computer ever.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best computer ever and it was in great condition for being used.Love the quality and exactly as described.
I would recommend this to a friendRated 4 out of 5 stars
No regrets
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super fast and great picture. Little exp but no complaints
I would recommend this to a friendRated 5 out of 5 stars
Awsome‼️
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop truly is amazing for the price. First one at this price range that performed well for all my needs.
I would recommend this to a friendRated 5 out of 5 stars
Asus Over Alienware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints so far! Replaced my old Alienware which had nothing but problems and I am much happier with Asus.
I would recommend this to a friendRated 1 out of 5 stars
Terrible Product & QC, Terrible Repair Service
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product I have ever purchased. I have taken it to geek squad three times and the device is still not functioning properly. I have experienced GPU related screen stutter, blue screens, freezing, device throttling at 50% RAM utilization, complete keyboard shutdown, partial keyboard shutdown, etc. I do a lot of fluid dynamics and machine learning related work so I figured having a ‘powerful’ laptop would be helpful. However, I was shipped a lemon. I’ve asked for a refund on multiple occasions but my requests have just been rejected. I needed this laptop for school but I had to buy a second laptop due to this one not working.
No, I would not recommend this to a friendRated 5 out of 5 stars
Powerful laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im very happy with this purchase, the Asus laptop are stronger laptop. Recommend 100%.
I would recommend this to a friendRated 5 out of 5 stars
Unbelievable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a big, beautiful beast! Thank you Best Buy!!
I would recommend this to a friendRated 5 out of 5 stars
Great deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great weight for its size, no issue with fan noise, great performance
I would recommend this to a friend













