Customer Ratings & Reviews
- Model:
- XG27AQDMGZ
- SKU:
- 11097830
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.7 out of 5 stars
Good for gaming, bad for text
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good if you don't care about text clarity. Would not recommend if you are a writer or programmer. Text in Windows is difficult to look at, and has caused me eye strain when using this monitor.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ryan G,
Thank you for sharing your comments regarding the ASUS ROG Strix XG27AQDMGZ Gaming Monitor. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2411021569-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Idk..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just couldn’t justify this $700 monitor over my used $120 acer from 2019. Either I want able to set it up right but it just looked really dark and I was having scaling issues. Maybe it was me I’m not sure. It’s beautiful and the screen is very thin but I just didn’t see the value in paying $700 for it. I took it back and kept my old acer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph J.
Thank you for sharing your comments regarding the ASUS ROG Strix Gaming Monitor. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2411021569-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Beware! Dead Pixels and Burn in after a month!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen had tons of dead pixels and screen burn-in after just a month and a half, despite we only using it with my PS5 and always turning my screen of when not in use. Then I took the monitor to Best Buy, and they said the warranty didn't cover this. I wasted over 600 hundred dollars on this machine. Shame on ASUS and shame on Best Buy for selling this overpriced junk.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stephen,
Thank you for your comment.
We certainly understand your disappointment with this monitor and the inconvenience this may have caused if there are dead pixels and screen burn-in on the monitor after a month and a half of usage. ASUS is an ISO certified company, and as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Hdr performance
Disappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad hdr problems and dead pixel problems have resulted in me having to exchange this monitor twice.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matthew B,
We're sorry to hear about the issues you've experienced with the ASUS XG27AQDMGZ monitor. We understand how frustrating this must be and appreciate your patience throughout the exchange process. Your feedback regarding HDR performance and panel quality will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412036605-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Almost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month of using the monitor. There was a significant amount of image retention. Monitor was almost made perfect.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Windsor M,
Your feedback on the Gaming Monitor is much appreciated, and we apologize for the display issue you've encountered. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2411021569-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1013113/
A week late
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe it’ll arrive before 2025.. FedEx has lost it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike K,
We are sorry to hear that your package was lost by FedEx and apologize for the inconvenience. To further investigate this issue, we recommend contacting Best Buy's customer service.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, email us at customerloyalty@asus.com and include the case number "N2412036605-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad black crush and gradient handling
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regret purchasing this monitor, really bad black crush and gradient handling. None of the reviews mentioned this. It seems to be getting worse with time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jesse,
Thank you for bringing this to our attention. We sincerely apologize for the difficulties you’ve experienced with your monitor, including the black crush and gradient handling concerns. We understand how frustrating it is to see these issues worsen over time.
To ensure this is properly investigated and resolved, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412036605-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Dead Monitor after 1 month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.died within a month with proper care and oled pixel cleaning
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused wih the quality of this monitor. All ASUS products undergo intensive quality control testing and inspections, and are built to lasts. The monitor not working properly within a month of proper care and usage is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service if you are experiencing hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not worth it for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many firmware issues, not worth the time. Wanted a true plug and play.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Elizabeth G,
We sincerely apologize for the issues you're experiencing with the Gaming Monitor and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problem, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412036605-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not expected as displayed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like asus oled. I would prefer Alienware and lg
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hrishikesh M,
Thank you for sharing your comments regarding the ASUS ROG Strix 27" OLED Gaming Monitor. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412036605-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Refresh rate
Amazing jump from an IPS. OLED is real
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This ASUS ROG Strix gaming monitor is amazing. The picture is super clear and colorful because of the OLED screen and HDR. Games look smooth and fast with the 240Hz refresh rate and 0.03ms response time. It works great with FreeSync Premium, so there’s no screen tearing. The design is sleek and looks cool on any desk. If you love gaming, this monitor is totally worth it!
I would recommend this to a friend Great monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming monitor, looks amazing and is so smooth
I would recommend this to a friend