Customer Ratings & Reviews
- Model:
- XG27AQDMGZ
- SKU:
- 11097830
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the ROG Strix 27" gaming monitor for its vibrant color quality and smooth refresh rate. However, some customers have noted glare as a potential downside. Additionally, a few users feel that the connectivity options and HDR performance could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Color quality
Terrible pixel burn
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality was amazing right out of the box, easy to set up and figure out the settings. Except for the AWFUL pixel burning, I have the sleep timer set and one night I forgot to shut my monitor off and the sleep timer never kicked in… next thing I know my screen has an image burnt in and now everytime I use the pixel cleaning software on it the monitor burns an image no matter how long an image is up, maybe 5 minutes and it’s already got a grey haze and you can see your desktop burnt in. Hands down the worst product I’ve bought from ASUS and I’m never going to buy another monitor or recommend a product to anyone especially after the awful customer service
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChrisH,
Thank you for your comment.
We certainly understand your disappointment the quality of this monitor and the inconvenience this may have caused if you have had a burnt pixel on the screen. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. The burnt pixel on this monitor this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to resolve the hardware defect immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so pretty and nice!! my baby like it and love it so much!!!
I would recommend this to a friendBest Monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.beautiful monitor, no issues whats so ever. I would recommend
I would recommend this to a friend- Cons mentioned:Dead pixel
Beware! Dead Pixels and Burn in after a month!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen had tons of dead pixels and screen burn-in after just a month and a half, despite we only using it with my PS5 and always turning my screen of when not in use. Then I took the monitor to Best Buy, and they said the warranty didn't cover this. I wasted over 600 hundred dollars on this machine. Shame on ASUS and shame on Best Buy for selling this overpriced junk.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stephen,
Thank you for your comment.
We certainly understand your disappointment with this monitor and the inconvenience this may have caused if there are dead pixels and screen burn-in on the monitor after a month and a half of usage. ASUS is an ISO certified company, and as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Best monitor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice monitor looks amazing and good materials, recommended
I would recommend this to a friendGreat monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All around impressed with the monitor and functions
I would recommend this to a friendLG Panel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this monitor back in October it is now Nov and a vertical like on the top edge of the the monitor appeared. Tried doing a fix with chamging the cable messing with settings but it appears to be a Faulty Panel. Such a shame because this glossy panel had looked amazing in games but i think ill just go back to a non LG Oled panel QD Oled it is.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jose M,
We sincerely apologize for the display issue you're experiencing with the Gaming Monitor and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2411028472-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[LCD Monitor]Troubleshooting - Picture or Text blur／Display Position or Resolution not correct／Screen color is abnormal or random jitter/Display Flickers/line- https://www.asus.com/support/faq/1013113/
Idk..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just couldn’t justify this $700 monitor over my used $120 acer from 2019. Either I want able to set it up right but it just looked really dark and I was having scaling issues. Maybe it was me I’m not sure. It’s beautiful and the screen is very thin but I just didn’t see the value in paying $700 for it. I took it back and kept my old acer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph J.
Thank you for sharing your comments regarding the ASUS ROG Strix Gaming Monitor. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2411021569-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good for gaming, bad for text
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good if you don't care about text clarity. Would not recommend if you are a writer or programmer. Text in Windows is difficult to look at, and has caused me eye strain when using this monitor.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ryan G,
Thank you for sharing your comments regarding the ASUS ROG Strix XG27AQDMGZ Gaming Monitor. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2411021569-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Garbage website no wonder your stock is down 50%
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy sent me the wrong monitor that I bought off their website then had the audacity to tell me there's nothing they could do as it was bought and shipped through an affiliate or some crap and I needed to contact them directly. Long story short they sent me the old version of the same monitor not the one I paid for and I kept it because the hassle and nightmare of email tag and USPS tag wasn't worth the 80$ difference. I will never buy something from best buy again unless it's in person.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DonaldP,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience from your vendor and the inconvenience this may have caused if the wrong monitor was sent to you. Typically, we recommend to contact your seller for a resolution if the wrong product was delivered to you, instead of what you ordered and paid for. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Almost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month of using the monitor. There was a significant amount of image retention. Monitor was almost made perfect.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Windsor M,
Your feedback on the Gaming Monitor is much appreciated, and we apologize for the display issue you've encountered. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2411021569-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1013113/
A week late
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe it’ll arrive before 2025.. FedEx has lost it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike K,
We are sorry to hear that your package was lost by FedEx and apologize for the inconvenience. To further investigate this issue, we recommend contacting Best Buy's customer service.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, email us at customerloyalty@asus.com and include the case number "N2412036605-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Hdr performance
Disappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad hdr problems and dead pixel problems have resulted in me having to exchange this monitor twice.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matthew B,
We're sorry to hear about the issues you've experienced with the ASUS XG27AQDMGZ monitor. We understand how frustrating this must be and appreciate your patience throughout the exchange process. Your feedback regarding HDR performance and panel quality will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412036605-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad black crush and gradient handling
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regret purchasing this monitor, really bad black crush and gradient handling. None of the reviews mentioned this. It seems to be getting worse with time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jesse,
Thank you for bringing this to our attention. We sincerely apologize for the difficulties you’ve experienced with your monitor, including the black crush and gradient handling concerns. We understand how frustrating it is to see these issues worsen over time.
To ensure this is properly investigated and resolved, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412036605-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Dead Monitor after 1 month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.died within a month with proper care and oled pixel cleaning
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused wih the quality of this monitor. All ASUS products undergo intensive quality control testing and inspections, and are built to lasts. The monitor not working properly within a month of proper care and usage is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service if you are experiencing hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not worth it for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many firmware issues, not worth the time. Wanted a true plug and play.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Elizabeth G,
We sincerely apologize for the issues you're experiencing with the Gaming Monitor and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problem, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412036605-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not expected as displayed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like asus oled. I would prefer Alienware and lg
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hrishikesh M,
Thank you for sharing your comments regarding the ASUS ROG Strix 27" OLED Gaming Monitor. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412036605-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Refresh rate
Amazing jump from an IPS. OLED is real
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This ASUS ROG Strix gaming monitor is amazing. The picture is super clear and colorful because of the OLED screen and HDR. Games look smooth and fast with the 240Hz refresh rate and 0.03ms response time. It works great with FreeSync Premium, so there’s no screen tearing. The design is sleek and looks cool on any desk. If you love gaming, this monitor is totally worth it!
I would recommend this to a friend Great monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming monitor, looks amazing and is so smooth
I would recommend this to a friend